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Swissotel Chicago

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#68 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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3,684 Reviews from our TripAdvisor Community

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Showing 3,473: English reviews
Boston
Reviewed 20 April 2015

I throughly enjoyed staying at the Swissotel due to the customer service! I had an issue with the exhast in my bathroom and an engineer was sent right away to fix it. The next day the front desk called to see if I was okay with the room and if I wanted to change rooms, which I didn't. The conceirge...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Ayana M
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Ayana, We're happy to hear that you enjoyed your stay at our hotel, and that the customer service you received was a big reason why. Thank you for bringing the issue with the restroom to our attention as well--it's feedback like this that helps us provide our guests with the best possible experience while they are staying with us....

Byron, Illinois
Reviewed 20 April 2015

We stayed at this beautiful hotel by chance. Booked on hotwire. Our room was beautiful, the bed was amazingly comfortable. We walked to across the street to the boat tours and Riverwalk. Walked comfortably to the theater. Funny to say but the elevator system is unique and efficient. The building itself was mentioned on the architectural boat tour. Bar and...

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Helpful?
Thank DrNana1
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear guest, Thank you for staying with us and for leaving this 5-star review! We're happy to know the location made some of Chicago's best attractions so easily accessible. Thank you for your feedback regarding our check-in process as well. We will be sure to share this with our team. I hope to see you again on your next trip...

Kristiansand, Norway
Reviewed 19 April 2015

We were a couple celebrating in Chicago during a weekend. Hotel has a very good location and excellent service. Received a room at 38th floor vith a magnificient view over the riverside and Lake Michigan. Extra plus for birthday surprise from the hotel.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
2Thank Stig M
PKCook, Director of Sales at Swissotel Chicago, responded to this review

We are so glad you chose to celebrate your birthday with us, and that you enjoyed your lakefront view. We hope to welcome you back next year...or sooner! Patrick Cook Director of Sales & Marketing Swissotel Chicago

Highland
Reviewed 19 April 2015

You can walk to Navy Pier, magnificent mile, and many restaurants in the downtown area. Staff was friendly and helpful. Rooms were clean, quiet and comfortable. Parking was a bit difficult to locate if unfamiliar with area.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
2Thank Staci L
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your feedback. We're glad that you were able to experience the area. Not only is Navy Pier walkable, but so are the attractions to the south - Maggie Daley Park, Millennium Park, Magnificent Mile, etc. Hope to see you again soon. Patrick Cook Director of Sales & Marketing Swissotel Chicago

Indianapolis
Reviewed 18 April 2015

Stayed here for weekend in April 2015. Hotel was fine. Good value. Nice gym and I door pool. Nice bar. But, had billing issues and the in room Internet was unusable. Enough hotels in the area that it worth looking elsewhere...

Review collected in partnership with Swissotel Hotels & Resorts
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3Thank Nicholas R
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, We're sorry to learn that your internet was not working properly. We hope you let us know while you were with us and that we remedies the problem. Hope to see you again soon. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago

Novi
Reviewed 18 April 2015

We had absolutely loved all what swisshote offers! Had to offer ! View, great location, amenities Breakfast was our best meal at Geneva:) loved the European style and not too sweet bakeries:) clean and lovely experience Would highly recommend this hotel. Kinda pricy! But worth it.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Ban D
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for choosing to stay with us. It's great to read that you were pleased with the hotel. We hope you let us know when you decide to return and whether we can do anything to make your stay even more enjoyable. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago

Oslo, Norway
Reviewed 18 April 2015 via mobile

Good central location, I stayed for 6 nights. Enjoyed a large twinbed room. Liked the fact that aircondition was directed away from beds, that I had a large table and good view from the 16th floor overlooking parts of the lake to the south. Nice breakfast, helpful staff and my general high expectations was fulfilled. Only minus was TV not...

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Helpful?
Thank Henning O
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for choosing to make us your home away from home during the HIMSS conference. We're sorry you had difficulties with the TV, but thank you for alerting us. We will look into it. See you next year, we hope. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago

Wellington, Florida
Reviewed 16 April 2015

Considering the location, the price and what the photos looked like on the internet, I was expecting a really nice downtown high-rise. What I got was a great location in a decent hotel in need of a lot of TLC. Some of the furniture in my room was really beat up - like damaged wood and damaged upholstery. I'm not...

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1Thank mikefromwellington
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your recent stay, and for your feedback. We will take a very close look at your room and make the necessary improvements. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago

Windsor, Canada
Reviewed 14 April 2015 via mobile

Great hotel in a great city. Rooms were clean and spacious. In great location right on the river. Near parks and shopping on Michigan ave. Hotel is connected to the pedway which connects to other hotels underground this can be convenient for parking and if the weather is bad. I got a discounted parking voucher from click n park at...

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Helpful?
Thank T0ny7
Portage, Michigan
Reviewed 13 April 2015

Stayed two nights. The hotel is in a great location - convenient to both Michigan Avenue and the Loop. Staff was very friendly and professional, and the room was very clean and well appointed, as was the fitness area.

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Helpful?
1Thank mandy747
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Thank you for your 5-star review, Mandy. We hope you will choose our hotel again for your next Chicago trip! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $204 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#42 Romantic Hotel in Chicago
#42 Luxury Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Premier King rooms amazing”
 of 5 bubbles riverajay2016, 19 Jan 2017 | Read review
“We picked the cheapest rooms facing the city and the view was great”
 of 5 bubbles gabriellehp, 16 Jan 2017 | Read review
“Ask for a river view. East to Navy Pier or West to Trump Tower (lol)”
 of 5 bubbles 336scottc, 11 Jan 2017 | Read review
“Junior suite for more room, if needed”
 of 5 bubbles T791PFmichaelm, 4 Jan 2017 | Read review
“Rooms ending in 01-06 have the most unobstructed river views.”
  • View east towaerd lake on a rainy evening.
  • View west.
  • View back toward foyer.
  • Desk area with living area beyond.
  • Main bath.
  • Entry Foyer.
  • Foyer Bath.
  • Suite bedroom.
 of 5 bubbles KR-ORD, 27 Dec 2016 | Read review
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