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Swissotel Chicago

4,659 reviews
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Traveller (1204)
Room & Suite (821)
Storyboard
Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“navy pier”(672 reviews)
“palm restaurant”(137 reviews)
“the river”(385 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
Offers from Swissotel Chicago
Special Offer: Stay Longer, Save More!
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,659)Write a Review
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Traveller rating
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1,249
477
225
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LanguageEnglish
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2,291
1,249
477
225
153
Show reviews that mention
All reviewsnavy pierpalm restaurantthe rivercorner roommillennium parklobby barmichigan avefitness centerper daybusiness tripbeautiful hotelthe magnificent milevalet parkingking bedthe loopmag milekeenan
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1,091 - 1,095 of 4,395 reviews
Reviewed 19 September 2016

Overall OUTSTANDING Stay... From the very first impression of the doorman, opening the door for our arrival. Next during check-in, Jason was able to upgrade my wife and I to the Jr. Suite. What a wonderful surprise to get a FANTASTIC room! Thanks again JASON!!!!...More

Thank 811klane
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear Kevin L, It is so wonderful to hear you enjoyed your stay at our property and found all the comfort of home at Swissotel Chicago. Thank you for taking the time to share with us your details and comments. I have forwarded on your...More

Reviewed 19 September 2016

The entire staff was amazing. Keenan at the front desk set the standard for all of the other staff to achieve. Keenan was professional, personable and appeared to be sincerely interested in each Swissotel guest that we saw him encounter. Every time we crossed his...More

Thank michaelm46038
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear michaelm46038, I would like to take this opportunity to thank you for all of the wonderful comments and remarks about our amazing team here at Swissotel Chicago. We indeed are very lucky to have such amazing colleagues like Keenan, Paul, Marie and Kelly, that...More

Reviewed 18 September 2016

Upon arrival for our over priced five night stay, we were made to wait 4 hours for our room with no apologies or alternate accommodations suggested. The front desk staff appeared put out every time we gently approached them to inquire if it was ready...More

2  Thank Jennifer K
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear Jennifer K, I would like to take this opportunity to apologize for the lack of experience and service you received at Swissotel Chicago during your last visit. Your experience is not typical of a true stay at our hotel. I have brought these issues...More

Reviewed 18 September 2016

I came to this location for conference. I am a physician. It was nice room with great views, good amenities, safe and close to many restaurants and locations. I would recommend it and come again. It was good value for the place.More

Review collected in partnership with Swissotel Hotels & Resorts
Thank 854desireer
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear 854desireer, Thank you for the wonderful comment regarding you most recent experience at Swissotel Chicago. I must agree our location is ideal for conference goers such as yourself. We look forward to welcoming you back in the future. Best, Brittany Marketing Manager - Swissotel...More

Reviewed 17 September 2016 via mobile

I stayed here for business so I did not get to experience much of the hotel. However I can confidently say that the view from my room was PERFECT! Could see Navy Pier beautifully. Service overall was pretty good. Quality of room was good. Nothing...More

Thank tsgil
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear tsgil, Thank you for taking the time to share with us your comments and feedback about your most recent experience at Swissotel Chicago. I am so pleased to hear you enjoyed your stay and our beautiful views. We look forward to welcoming you back...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$132 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1204)
Room & Suite (821)
Dining (70)
Pool & Beach (33)
Amenities (68)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
Aquadad222
11 February 2018|
AnswerShow all 2 answers
Response from Ludmilaj | Reviewed this property |
I don’t know about the marathon but to explore the city without a car I’m pretty sure it’s a perfect spot.
0
Votes
MonicaMcKnight
3 November 2017|
AnswerShow all 4 answers
Response from lyonbyte | Reviewed this property |
As far as I know, all guests can use the pool, etc. We have stayed there many times and you just take the elevator to the top floor and get off. Its for everyone. We stayed there last summer and it was still the same policy.
0
Votes
Stella V
31 October 2017|
AnswerShow all 2 answers
Response from lyonbyte | Reviewed this property |
Sometimes its free. Just ask at the front desk. We have never paid for it. Also check their website and look at which room you reserved.
1
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Room Tips
"ask for a room with the view of the lake"
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"Make sure there is no work going on in rooms above or around you."
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"We've stayed in River View and City View, liked them both. There is a great view from the pool area."
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"Corner suites are large and have a great view and an amazing view from the bathroom."
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