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Swissotel Chicago

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#66 of 188 Hotels in Chicago
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3,629 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Chicago
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Showing 3,425: English reviews
Armidale
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2015

Whether for a short stay or long term, Swissotel is the place to stay while in DownTown Chicago. The staff are terrific, warm and friendly. The rooms are welcoming and user-friendly. You get spectacular views and the necessary quiet you need for your holiday stay. I definitely recommend it to you.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Mutuota K
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for recommending us, Mutuota! We will be sure to share your compliments with our staff--they will be happy to hear it. I hope we have the chance to host you again in the future. All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Wisconsin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2015

Received a welcoming reception as we approached the hotel. Checked in and was quite excited about the panoramic view from our room and worth every dollar spent. Room was sound proof and we were in our own oasis. One negative was our checkout as we stood a long time for help. There was only one attendant and one other person... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Stews4u
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your review! We are happy to hear that you enjoyed the views from your hotel room, and that you found it to be your own oasis. We do wish that we could have been more timely during the check-out process, though. Please know that we are working on that so that we can improve the overall experience... More 

Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2015

We stayed for a conference and asked them to split our bill. They reserved the full amount for our double-room on my debit card account, and 3 times the same amount on my husband's debit card.They left a message saying that they cannot process our payments and when we checked our accounts we discovered to our horror that they've reserved... More 

Helpful?
4 Thank irag257
New Orleans, Louisiana
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 March 2015

Stayed here for a convention. Beautiful view of Lake Michigan and the Chicago River from my window. Great style and amenities at a moderate price. Great service and food options and just a block from the Miracle Mile. Short walk to Navy Pier also.

Helpful?
Thank parrotdr
Farmington, Missouri
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 March 2015

Had a great weekend stay. Had pre check in online which was fantastic. Checked in online and when arrived just saw Concierge and was in our room in less than 6 minutes. Great room with a good view and comfortable bed.Check out was just a matter of dropping key in box on the way out the door.

Helpful?
1 Thank Rhuff58
Stella S, Other at Swissotel Chicago, responded to this review

Many thanks for your 5-star review! We are happy to hear that you found the check-in process to be efficient, and the beds to be comfortable. We hope to host you again soon. Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Iowa City, Iowa
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2015

My friends and I were looking for the nicest hotel possible for the night. This hotel seems fancy on the outside but the quality of the beds, noise level, toiletries, and all other details included in a typical 4.5 hotel were lacking. Will not waste my money on this one again.

Helpful?
Thank Shantalle A
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your feedback, Shantalle. We strive to make every customer's stay as hospitable as possible, and will be sure to keep your concerns of noise level and bed quality in mind. All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Wilmette, Illinois
1 review
Reviewed 10 March 2015

Stayed here for a weekend get a way. Have nothing but good things to say about the Hotel and the staff was fantastic. The Concierge, Bernard gave us great tips and directions and addressed us by name when we came back.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Tim C
Stella S, Other at Swissotel Chicago, responded to this review

We are ecstatic to hear that you enjoyed your weekend stay with us! I will be sure to pass along your note to Bernard as well. We hope to see you at Swissotel on your next trip to Chicago. Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Chicago, IL
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2015

I attended a conference at the Swissotel last week. The conference organizer warned participants ahead of time that the hotel management said that WiFi worked in the rooms, but was very unreliable in the rest of the hotel (!). This seems insane for a contemporary hotel. Sure enough, presenters who needed internet access for their presentations had to get a... More 

Helpful?
1 Thank leftylanigan
Stella S, Other at Swissotel Chicago, responded to this review

Dear Guest, We apologize that you experienced problems in one of the meeting rooms. We are unaware of any concerns with our conference internet, so perhaps you can contact us to discuss? The appropriate person would be patrick.cook@swissotel.com. Our customers continue to tell us that we deliver uninterrupted internet service in each of our meeting rooms, so we would truly... More 

Kenosha
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 March 2015

One of the best doorman ever. The check-in staff is efficient, but dry and uninviting - you wont find any smiles at check -in. Check-out staff person was smily and friendly. The bartender is downright unfriendly, unattentive and will ignore some customers, on what appears to be race based. I definitely will not be returning.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
2 Thank Carlos M
Stella S, Other at Swissotel Chicago, responded to this review

Hi, Carlos- While we do thank you for your feedback, we can assure you that our staff aims to treat guests with respect, regardless of their race. Our employees cater to many different nationalities every day, and love the opportunity to interact with all different cultures. We are sorry to hear that you did not find the service attentive or... More 

Colombo, Sri Lanka
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 March 2015 via mobile

Located in downtown with all major hotels and shopping malls around. Due to cold weather I could not go much outside but enjoyed staying inside the hotel. Warm welcome by check in staff's, specially the door man was very attentive and helpful. Without being asked, he offered his assistance to give direction for shopping malls and side seen. View from... More 

Helpful?
Thank kamaleesan
Stella S, Other at Swissotel Chicago, responded to this review

We're very happy that you had such a great experience during your stay. Our staff is constantly striving to make sure every guest has a wonderful visit, and your feedback is helpful in knowing we're on the right track. Thank you for your recommendation, and we hope to host you again soon! All the best, Stella Smaragdis, Front Office Manager... More 

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $171 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Fairmont Hotels, Cheap Tickets, HotelsforEveryone, Orbitz, Priceline, Odigeo, Travelocity and Jetsetter so you can book your Swissotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher room, better view”
 of 5 bubbles kaneshar, 1 Dec 2016 | Read review
“We had a lake view and loved it”
 of 5 bubbles ericmS1253LV, 30 Nov 2016 | Read review
“I've only had beautiful rooms, part of the style!”
 of 5 bubbles Sugarpie99, 23 Nov 2016 | Read review
“High floors have a great view across the city”
 of 5 bubbles jeremyagreen, 16 Nov 2016 | Read review
“get the view that faces the dog park and lke.”
 of 5 bubbles 469TimG, 15 Nov 2016 | Read review
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