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Holiday Inn Express Hotel Cass

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1,001 Reviews from our TripAdvisor Community

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Showing 892: English reviews
ATHENS
Reviewed 30 January 2017 via mobile

Located just one block off Michigan Ave. this HI Express is great! Easy to get to and in the heart of Chicago. Free breakfast. Rooms are clean but small. Large flat screens, fridges, microwave and coffee makers u the rooms.

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Helpful?
Thank David A
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi David A - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our location in the heart of the Loop, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

Waukegan, Illinois
Reviewed 26 January 2017

We were warmly welcomed by Kirby at the front desk and recognized as IHG Members. Kirby had our access cards immediately and we were able to quickly get settled in. We went out for dinner and a show and returned a little after 11 p.m. to settle in for a comfortable night. One problem though. We were on the 16th....

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Helpful?
Thank docjk52
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi docjk52 - Thank you for your detailed review and for staying with us. We have shared your comments with our team, and we are happy that our helpful staff was able to assist you. We hope to welcome you back in the future.

Reviewed 25 January 2017

A friend and I went to Chicago for 4 days so we wanted a not-so-expensive well-located hotel. For the price we paid we absolutely loved staying here. As other reviews mention, the rooms were small (ours had very little space between the bed and the walls) but we didn't really mind, they were very clean and comfortable. Considering the excellent...

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Helpful?
1Thank vanessa l
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi vanessa l - Thank you very much for posting your review. We are happy to hear that you enjoyed your stay, as well as the complimentary Wi-fi and full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

Pokhara
Reviewed 25 January 2017 via mobile

I with my some travel opretor stay at this hotel 19 jan to 23 jan 2017. Service was excellent. I haghly recommend this hotel for holiday pleaser. If you are plaining to go chicago near airport with cheap and best price use holiday inn express .

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Helpful?
Thank EssenceTours
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi EssenceTours - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, and that our helpful staff was able to assist you. Thank you and have a nice day.

Reviewed 18 January 2017 via mobile

I was staying downtown for my works holiday party. I work overnights so I was due to check in on Friday, but was in the city at 730 am ready to check in and the awesome front desk staff accommodated it! Not only did they accommodate me but they were very friendly and nice too. I'm not going to lie,...

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Helpful?
Thank Amy L
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Amy L - Thank you for your review following your recent stay with us. We are thrilled to hear that our helpful staff was able to assist you, and that you enjoyed our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels...

Madison, Wisconsin
Reviewed 18 January 2017

Loved the location of this small, friendly hotel. Staying in Chicago can be expensive, but this is a good choice if you are looking for reasonably-priced accommodation in the city. The rooms are simple, small, but comfortable. (If you want more amenities, book a more expensive hotel.) Being close to both the Magnificent Mile and State Street, it offers you...

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Helpful?
Thank Madcitybrits
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Madcitybrits - Thank you for your review following your recent stay with us. We are thrilled to hear that you enjoyed our location in the heart of the Loop, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

Byron Bay, Australia
Reviewed 5 January 2017 via mobile

My husband and I visited Chicago for the first time and our stay at Hotel Cass felt like home. A special mention to Corey who checked us in and helped us out greatly, Verina who was an outstanding housekeeper and made us laugh, Edwin who was kind and helpful, and Monica, Kimmie, Diamond and Brenda for making us feel like...

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Helpful?
Thank bacongirl1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi bacongirl1 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our location in the heart of the Loop, as well as our hot, complimentary full breakfast spread. Thank you for your feedback on our helpful staff - we are glad they were able to assist you. We hope...

Reviewed 29 December 2016

Location is great. Near North Michigan Avenue and shopping. They have a nice breakfast available that is included. Quiet hotel. More than adequate. Helpful Staff. Stayed here before. Planning to stay first week in January again.

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1Thank D E
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi D E - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. Thank you again for your time and we look forward to seeing you soon.

Saginaw, Michigan, United States
Reviewed 23 December 2016

We stayed here again on our most recent trip and continue to be satisfied -- the location is great, a simple breakfast is included, free wifi, and the prices are reasonable. That said, this is not a top rate hotel -- there was no soap in the bathroom and no blanket in the cold and drafty room, and it took...

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Helpful?
Thank Wanderer562014
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Wanderer562014 - Thank you very much for posting your review. We are happy to learn that you enjoyed our free Wi-fi, as well as our hot, complimentary full breakfast spread. We appreciate your candid feedback about some items not being to standards in the room, such as the soap and the blanket. We will certainly ensure these types for...

St. Pete Beach, Florida
Reviewed 22 December 2016

The staff never answered the phone or would disconnect me when I asked to be transferred. There is no pool but the location and breakfast made up for the poor customer service and Historical building .

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Helpful?
1Thank webbsyght
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi webbsyght - Thank you for your review following your recent stay with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: $166 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
5 questions
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New Hartford, New York
over a year ago
Las Vegas, Nevada
6 days ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to avoid staying close to elevator, could hear all night.”
ffamily5, 24 Mar 2017 | Read review
“Higher floors are best, above floor 8 at least”
, 16 Mar 2017 | Read review
“If you're concerned about room size, get a king room.”
TrixieP62, 13 Feb 2017 | Read review
“Ask for a room overlooking the city!”
A1434CXsusanc, 12 Feb 2017 | Read review
“Don't get a room on the 16th. floor. You'll hear the air handlers on the roof humming all night.”
docjk52, 25 Jan 2017 | Read review
5 of 5