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Holiday Inn Express Hotel Cass

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964 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel Cass
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Showing 860: English reviews
Englewood, Colorado
Reviewed 29 September 2016

I guess you get what you pay for, for the most part, and I also got an IHG point bonus for staying here, which softened my disappointment upon seeing my room. The queen-sized bed barely fit in the room, which lacked a closet and any other place to possibly hang one's clothing. I had to hook a couple of hangers...

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Helpful?
1Thank happyadventurer5280
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi happyadventurer5280 - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future.

Houston, Texas
Reviewed 28 September 2016 via mobile

Very clean hotel. Extremely nice staff. Everyone was so friendly and helpful!! I didn't come across a single staff member that didn't have a smile on their face and/or ask if we needed anything. Free breakfast & it's actually really good! Would definitely stay again!! Ps. I think there's no pool. Located right by the magnificent mile. Also near the...

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Helpful?
Thank Byancaaa_
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Byancaaa_ - Thank you for your review following your recent stay with us. We are thrilled to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

Reviewed 26 September 2016 via mobile

This hotel was close to everything, moderately priced for downtown, and one of the few hotels that boasts free breakfast. My advice is to become a free IHG rewards member before booking. This gives you better package deals. We booked a parking package deal so valet was included. Otherwise, plan to pay $47 per day to self park (which sucks)...

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Helpful?
Thank Shannon B
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Shannon B - Thank you very much for posting your review. We are happy to learn that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. We are proud to offer competitive parking rates for downtown Chicago. Thank you again and have a great day.

Staten Island, New York
Reviewed 25 September 2016

This Hotel was near everything with free breakfast and wifi and a fitness center I was a happy camper Love the whole look of this place great curb appeal and even better when I walked in. Staff was helpful and friendly Housekeeping is great however the bathrooms are really small. The Hot Dog place being so close was not good...

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Helpful?
Thank Binky04
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Binky04 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

York, South Carolina
Reviewed 20 September 2016

This is not the normal Holiday Inn Express, with which I have never had a problem. Because I was in Chicago at the same time as some large conventions, the hotel prices were very high. I chose this hotel because the price was relatively reasonable for that week. I am in Chicago almost every other week and try a variety...

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Helpful?
Thank tonybz
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi tonybz - Thank you for your detailed review and for staying with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We have shared your comments with our team. We hope to welcome you back in the future.

Vancouver, Canada
Reviewed 19 September 2016

The hotel is located in an 'Art Deco' building in a decent and safe area. There are numerous and very good restaurants in the vicinty and it is an easy walk to 'Golden Mile' and to the river. However the rooms are on the small side as are the bathrooms,the beds are not overly comfortable and the air conditioning was...

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Helpful?
Thank peter_sue20
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi peter_sue20 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We...

Buenos Aires, Argentina
Reviewed 17 September 2016

I was looking for hotels around Magnificent mile and didn't want to spend a lot. After reading the reviews was not to sure whether to go there or not, but I did. I liked the hotel very much. The staff is very friendly, the room was OK, very clean, good breakfast. If I go back to Chicago definitely I'll stay...

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Thank adriana l
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi adriana l - Thank you very much for posting your review. We are thrilled to hear that you enjoyed your stay, and that our friendly staff was able to assist you. Thank you and have a nice day.

Reviewed 14 September 2016 via mobile

My wife and I were in Chicago to see Billy Joel at Wrigley Field, decided to use my IHG points and make a weekend of it. Wish I would have used them for a different place, the room was tiny there was barely room to walk around the bed. I swear they gave us the worst one in the building...

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Helpful?
Thank Mike R
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Mike R - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We hope to see you again soon.

Connecticut
Reviewed 13 September 2016

I recently visited this hotel. Our rate included the breakfast buffet which was quite good. The hotel is very clean and in a good location. It is just off Michigan Ave, in walking distance from many restaurants, shopping, entertainment, and the the river. My only big complaint was that it is the tiniest room I have ever stayed in. There...

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Helpful?
Thank Holmesmcjj
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Holmesmcjj - Thank you for your review following your recent stay with us. We are happy to hear that you and your husband enjoyed your stay, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown...

Reviewed 11 September 2016

All in all the hotel was great and staff were friendly and helpful. The reason for this poor review is credited to poor front desk management. Having driven to Chicago we required a place to park and due to a booking error we were informed our parking fee would be comped. Upon arrival we were told to hand over the...

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Helpful?
Thank Jordan N
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Jordan N - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: $111 - $1,209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get high floor”
 of 5 bubbles Tipwadee2014, 19 Oct 2016 | Read review
“Definitely not the 8th floor please”
 of 5 bubbles Chenchu Surindra Avula , 18 Oct 2016 | Read review
“Our room on the 11th floor was fine in every respect. Some A/C noise but not enough to bother us.”
 of 5 bubbles 4liamc, 2 Oct 2016 | Read review
“Get a room on an upper floor because of all of the noise from the street, especially sirens and garage alarms.”
 of 5 bubbles happyadventurer5280, 29 Sep 2016 | Read review
“Don't bring too much or it won't fit.”
 of 5 bubbles Holmesmcjj, 12 Sep 2016 | Read review
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