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Holiday Inn Express Hotel Cass

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981 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Wilmington, Ohio
Reviewed 5 October 2013 via mobile

Holiday in express has revived historical Chicago Hotel Cass too intelligent beautiful hotel, although the rooms are small for the value and the location you're just minutes from the Magnificent mile is wonderful.

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1Thank osugrad94
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi osugrad94, thanks for your review! We're glad you enjoyed our restoration of the historic Cass Hotel. We hope to see you again soon.

Perth, Australia
Reviewed 5 October 2013 via mobile

Nice, clean hotel right in the heart of downtown Chicago. Rooms are small, but well appointed and very clean. Staff are very helpful and friendly. Free breakfast was also very nice with hot options changing daily. Great restaurants nearby and quick walk to all the fantastic shopping Chicago has to offer

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Helpful?
Thank tarynsmum
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review tarynsmum. We're glad to hear you enjoyed your time with us, including our friendly staff, convenient location and hot complimentary breakfast. Thanks again and we hope to see you again soon!

Ohio
Reviewed 1 October 2013

My boyfriend and I planned a spontaneous getaway for a long weekend, a week later we arrived in Chicago by bus at 7 AM. We planned on sight seeing for the day until we could check into our hotel at 3... but after a long bus ride and a night of no sleep, we were cranky and miserable. We called...

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Thank KBerry1304
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Kirsten B! We had fun reading your review and are so thrilled you and your boyfriend enjoyed our stay at our property. It sounds like you two enjoyed your Chicago adventure and we're so glad we could be a part of it. We hope to see you again soon, have a great day!

South West England, United Kingdom
Reviewed 1 October 2013

Good bits:- This hotel is in a great location, just 2 blocks from Michigan Avenue (Mag Mile). Very central to the Mag Mile and everything is on the doorstep. In the other direction (behind the hotel), restaurants and fresh food markets can be found. Stones throw from John Hancock building (trio to the observatory is recommended) and all sites are...

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Helpful?
Thank Victoria E
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Victoria E, thanks for your review! We enjoyed reading your review of our property and are thrilled you enjoyed your stay with us. The city is an exciting, yet noisy, place to be and the noise level unfortunately comes with being located in downtown Chicago. We thank you again and hope to see you again soon.

Chatham
Reviewed 30 September 2013

We stayed at the Holiday Inn Express - Magnificent Mile for 3 nights. Overall, our stay was excellent. Just a few of things we kept saying over and over again was: - the location is perfect!! - nice and close to all the "things to do" in Chicago - the staff were very friendly and helpful - continental breakfast was...

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Helpful?
Thank Meredith R
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Meredith R! We are thrilled you enjoyed our stay with us, including our friendly staff, complimentary breakfast and comfortable beds. We'll take your breakfast suggestions into consideration. Thanks again and we hope to see you again soon!

Santiago
Reviewed 30 September 2013

We stayed 6 nights and this hotel has really great value. Great location at just two blocks of the Michigan Ave. Express breakfast is more than you can expect for a 3* hotel. As improvement I can mention that air conditioning is noisy specially in the 8th floor where I stayed.

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Helpful?
Thank Juanpi_Garcia
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Juanpi_Garcia! We are so glad you enjoyed your stay at our hotel (and especially our hot complimentary breakfast). Thank you for your air conditioning suggestion. Have a great day and we hope to see you again soon.

Reviewed 28 September 2013

Great location but the rooms were beyond tiny and in poor condition. If you wanted to open the door all the way you had to put your suitcase on the bed. Way too small for two people. Wallpaper was peeling off and the decor was not attractive. Not worth the expense of almost 180 plus tax

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Helpful?
Thank Rachael K
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Rachael K, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome...

Saint Louis, Missouri
Reviewed 24 September 2013

I was very pleased with my experience at this hotel. The price was good for my needs and the location was perfect, just a short walk to Michigan ave. I was not expecting the same level of service you would receive at a higher priced hotel, but I did receive it. The bellman immediately had my bags out of the...

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Helpful?
Thank Skip A
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Skip A, thanks so much for your review. We're thrilled you enjoyed your stay with us. We also appreciate your kind words for our bellman! We hope you'll come and visit our gem of a hotel again sometime soon - thanks again.

Niagara Falls
Reviewed 24 September 2013

Booked two rooms for a guys weekend. We liked the location of the hotel. Price was a little on the high side, but it was in downtown Chicago, so it was to be expected. We had a room with a view, but they are very few in the hotel, because of its odd shape and location. The rooms were small,...

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Thank McBone
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review McBone! We're absolutely glowing from your kind words on our staff. We work very hard to ensure our guests have the best experience possible and are so glad you did! Unfortunately the noise from the parking garage is a result of our location in the heart of downtown. Thanks again and we hope to see...

Ohio
Reviewed 21 September 2013

This is a smaller hotel with a great history. Rooms are small but updated and clean. Service is wonderful. I stayed here by myself visiting my son. Its convenient to the red line making it easy to meet up and get from the airport. The location is right near many restaurants and shopping. If you are looking for a reasonable...

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Helpful?
Thank casscop
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review casscop! We're thrilled you enjoyed our charming property and we were honored to host you while you were in town visiting your son. Thanks again and we hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Region: United States > Illinois > Chicago
Price Range: $142 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're concerned about room size, get a king room.”
 of 5 bubbles TrixieP62, 13 Feb 2017 | Read review
“Ask for a room overlooking the city!”
 of 5 bubbles A1434CXsusanc, 12 Feb 2017 | Read review
“Don't get a room on the 16th. floor. You'll hear the air handlers on the roof humming all night.”
 of 5 bubbles docjk52, 25 Jan 2017 | Read review
“I don't choose this hotel for the views. Rooms are adequate.”
 of 5 bubbles 768de, 29 Dec 2016 | Read review
“If you want a room with a desk, you should be sure to ask. Not all rooms have one.”
 of 5 bubbles KSfamily00, 16 Dec 2016 | Read review
5 of 5