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Waldorf Astoria Chicago

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2,085 Reviews from our TripAdvisor Community

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Showing 2,027: English reviews
Chicago, United States
Reviewed 6 January 2015

It was overall decent. The hotel is deteriorating though. Needs paint and the Christmas decor they put up requires them to put down cords on the ground and cover it with tape. Bernard's bar was really underwhelming. I'd go to Langham, Trump, Peninsula instead.

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Helpful?
Thank Andrew M
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Andrew M , Thank you so much for your feedback of your most recent visit to the Waldorf Astoria Chicago. I am terribly sorry to read that your overall stay did not meet your expectations. I certainly hope you will consider giving us another opportunity to properly serve you should you plan another staycation in the City of Chicago....

Reviewed 6 January 2015

We love the Waldorf Chicago and always had top notch service. We stay here several times a year and it's always a great experience. In fact we use the Waldorf as our bench-mark when staying at other luxury hotels. However, I noticed a significant change in service at our stay over New Years. The internet is horrible and half the...

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Helpful?
Thank Nancy B
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Nancy B, Thank you so much for choosing again the Waldorf Astoria Chicago as your hotel of stay for your family visit to the Windy City during New Year’s Eve. I sincerely regret to read that this visit did not meet your expectations. I apologize for the inconveniences you experienced, especially with regard to the Jacuzzi not being available...

Brooklyn, New York
Reviewed 6 January 2015 via mobile

When a hotel is so amazing there is really not much to say but "stay there, you won't regret it." Decor: Brand new and very clean. The decor is a mix of contemporary and still cozy e.g the fire place in the lobby. The room was large and very comfortable - we took a suite. We had a bedroom, mini...

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5Thank dollysh
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear dollysh, Thank you so much for sharing on TripAdvisor your candid feedback of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to learn that you found comfort in your suite, that you enjoyed the amenities the hotel had to offer, especially our restaurant Balsan and our Health Club, and that you found our...

st. louis, United States
Reviewed 4 January 2015

very personal treatment... clean rooms and felt luxurious.. convenience to shopping.. cafes....great cupcake place across the street ...children had pedicure and loved it...fitness center wonderful!... overall great stay... very relaxing

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6Thank Marie T
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Marie T, Thank you so much for sharing your feedback of your most recent visit to the Waldorf Astoria Chicago. It gives me great pleasure to read that you found the hotel’s location convenient, that your kids had fun enjoying some of the services from our Spa, but most importantly, that you were able to have a relaxing time...

Wilmington, North Carolina
Reviewed 3 January 2015

From the fantastic service, beautiful rooms and great location, this property is exactly what one would expect of a Waldorf Astoria. I just had a deluxe room, and by most hotel standards it was VERY nice & spacious including the bathroom. I am extremely critical of hotels, and I literally cannot think of a thing that did not meet or...

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6Thank Heston L
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Heston L, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your business trip to the Windy City and thank you for your review of your visit with us. I am delighted to read that you found your Deluxe Room comfortable and spacious, that our service team was able to efficiently assist...

Chicago
Reviewed 2 January 2015

I had the pleasure of staying at the Waldorf for seven weeks this past fall. The hotel receives five stars in all categories though I offer special praise to the service. The staff made us feel like we were family and valued guests. Kudos to the Waldorf for ramping up the service game in Chicago.

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4Thank TravelWarriorChicago
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear TravelWarriorChicago, Thank you so much for choosing the Waldorf Astoria Chicago for your long term stay in the City of Chicago with your family. It gives me great pleasure to read that our service team made you and your family feel consistently welcome and valued guests. You and your family were indeed like part of our Waldorf Family and...

Louisville, KY
Reviewed 1 January 2015

This hotel lived up to, and exceeded, my high expectations. Location is outstanding, and the service was exceptional. I'm trying to think of something to nitpick, but I cannot. My family and I will definitely be back.

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4Thank KUDLOW4PRESIDENT
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear KUDLOW4PRESIDENT, Thank you so much for choosing the Waldorf Astoria Chicago for your visit with your family to the Windy City. I am truly humbled to read that your experience not only met but also exceeded your expectations. I am happy you found the hotel’s location convenient, but most importantly, I am thrilled to read that you would like...

Reviewed 1 January 2015

My wife and I spent 2 nights at the Chicago Waldorf Astoria December 28-30 celebrating her 40th birthday. Room: We stayed in room 1903 which is a WALDORF SUITE KING BED. The room had plenty of space to spread out and relax after a long day of shopping and visiting the Art Institute. The fireplace worked great and was nice...

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Thank chuck b
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear chuck b, Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a special occasion for your wife and thank you for sharing your candid feedback with us. I regret to learn of the two problems that you had with your suite. I thank you sincerely for your patience and understanding. I am pleased to read...

Glen Ellyn, Illinois
Reviewed 31 December 2014 via mobile

Stayed in a 2 bedroom grand suite. The suite was very nice and felt like I had my own upscale apartment. We did have to initially call maintenance because the main four to the suite wound not lock, but that was fixed relatively quickly. Overall, it was a very relaxing stay and a nice "home" away from home.

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Thank JLB145
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear JLB145, Thank you so much for your review of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to learn that you found comfort in one of our Grand Suites. I regret to learn, however, of the problem with one of the locks. I apologize for any inconvenience this malfunction may have caused. Nevertheless,...

Naperville, IL, United States
Reviewed 31 December 2014

Great Hotel, love the no tipping policy. Great location just off Michigan Ave. The rooms are very clean and well appointed. The property is spotless and a real gem. Elavator service can be a little slow at times but not a major problem. Room service is also a bit pricy but again, not a major issue. I will be back!

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3Thank Ken C
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Ken C, Thank you so much for your feedback of your most recent stay at the Waldorf Astoria Chicago. I am pleased to read that you found the hotel conveniently located, our property clean and well appointed and that you enjoyed our no tipping policy. Thank you for your remarks pertaining to our elevators. I apologize if this may...

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Staying in Gold Coast

Neighbourhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 

Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range: $482 - $825 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Chicago
#4 Family Hotel in Chicago
#4 Business Hotel in Chicago
#5 Spa Hotel in Chicago
#8 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Chicago staff and other travellers.
14 questions
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Questions? Get answers from Waldorf Astoria Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are so lovely they are worth the splurge!”
 of 5 bubbles dasullivan2016, 26 Nov 2016 | Read review
“There are no bad rooms here, but the Deluxe King with Fireplace is terrific.”
 of 5 bubbles Suddrethks, 20 Nov 2016 | Read review
“Choose a Waldorf Suite for more space.”
  • Room 1508 living room, facing the gas fireplace
  • Spa, view toward the women's jacuzzi
  • Room 1508 living room
  • Waldorf Suite, Room 1508 foyer
  • Room 1508 living area looking toward the foyer
  • Waldorf Suite, Room 1508
  • Women's shower area in the spa
  • Room 1508 bathroom
 of 5 bubbles NYCityTravelers, 20 Nov 2016 | Read review
“Balconies are amazing”
 of 5 bubbles KathyBasehart, 9 Nov 2016 | Read review
“Just do your research”
 of 5 bubbles MrsH0dges, 3 Nov 2016 | Read review
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