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JW Marriott Chicago

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#31 of 188 Hotels in Chicago
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GreenLeadersBronze level
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1,295 Reviews from our TripAdvisor Community

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Showing 1,253: English reviews
Raleigh, NC
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 September 2015

This is only my second stay at the JW Marriott Chicago and it is still the standard by which I judge other hotels. As a platinum member, I have nearly 150 nights this year and wish more of them were here at the JW. I love everything about this hotel from the lobby, to the concierge lounge, to my room.... More 

Helpful?
2 Thank DrexelATLHeel
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! High praise from a seasoned traveler is something we don’t take lightly. From our inception, the public areas were designed to take visitors back to a more grandiose era of hotels for the very reasons you’ve listed. And although the structure of our building is 100 years old, the rooms are completely new construction for the next millennium,... More 

Oviedo, Florida
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 September 2015 via mobile

I stayed here on business for two nights. The room was nice and well appointed. The bed and pillows were especially comfortable. The staff was friendly and helpful. I especially appreciated the food provided during meetings. There were always vegetarian options and everything was labeled for individuals with allergies (onion, gluten, etc). I would highly rcommends this hotel.

Helpful?
1 Thank dpt517
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! One of the most distinguishable assets of the JW Chicago lies in our Catering, Culinary, and Banquet collaborative. From planning to preparation to execution, every associate along the way is acutely aware of our client’s needs and/or preferences and we appreciate not only the fact you noticed, but were kind enough to share it publicly through TripAdvisor. There... More 

Istanbul, Turkey
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 September 2015 via mobile

As part of our great America adventure we stopped by jw chicago for 3 days. The pre arrival was fantastic as the staff informed us that we are upgraded to concierge level although we were staying with points. Thet arranged nice flowers in our room for our anniversary and very responsive as i was sending emails while we are sightseeing... More 

Helpful?
1 Thank platinum_maverick
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

On behalf of the world travelers who’ve discovered Chicago, teşekkür ederim! And thank you for sharing your story; we are proud of our hotel, our location, and our great city. However it is our associates who turn a hotel stay into an experience and we appreciate them for representing both Marriott and Chicago. We are proud of them too for... More 

Scottsdale, Arizona
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 September 2015 via mobile

Last weekend while I stayed at the JW Marriott I went out for a walk and a late dinner on my way back to the hotel it started raining very hard, by the time I got back to the hotel I was soaked head to toe. The hotel staff was so helpful with helping me with drying the only pair... More 

Helpful?
1 Thank DeltaRoadWarrior
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Our meteorologists missed the mark a couple of weeks ago, unfortunately a lot of visitors and locals alike were caught in that unexpected downpour. However had it not happened, you wouldn’t have had the same interaction with our staff and our staff wouldn’t have had an unusual situation to rectify, so maybe there was a silver lining after all that... More 

Austin, Texas
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 September 2015

My daughters an I spent the weekend here and the front desk personnel was very good and responded to our requests. My one daughter is a diabetic and I asked if we could substitute the orange juice in the mini bar for Apple juice. They went one better and put 3 glasses of juice on ice for us. We ended... More 

Helpful?
1 Thank TheTexasQueen
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for your overall positive review and we wish everyone in your family good health. Traveling can sometimes be trying even under the best of circumstances, with that in mind we do try to stay attuned to our guest’s concerns and ready to assist when and where possible. Our Concierge team is very knowledgeable about not only the immediate... More 

Yardley, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2015

The service provided by Demetrius in the executive lounge was great! He made sure we felt welcomed as well as going above and beyond to ensure our needs were met. This hotel has a true asset in Demetrius!

Helpful?
1 Thank mphinney
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! As one of our legacy team members, Demetrius opened our hotel in 2010, probably no other single associate has received as much public recognition as he has. We are extremely fortunate to have him on our staff, he and his colleagues in the Executive Lounge have set the standard for luxury and service in the Chicago market as... More 

Albuquerque, New Mexico
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 September 2015

I recently traveled to Chicago with an Arizona Cardinals fan contingency. The Cardinals Organization selected this hotel for the team and its fans. I do love Marriott properties but was pleasantly surprise at how large the bathrooms are in the rooms. Of the entire square footage I would say the bathroom area took up half of the square footage. Very... More 

Helpful?
Thank Lynnae B
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for your gracious review, and while we are happy to read you had a memorable stay, we are still a little sad that our beloved Bears lost to the Cardinals. Aside from our service, the one attribute that is consistently (and surprisingly) mentioned in social media are our oversized bathrooms. As the JW Chicago was in fact newly... More 

Akron
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 September 2015 via mobile

It is very clear that this hotel emphasizes customer service. Every staff member was helpful, polite, and welcoming. Arrived around noon on a Friday- was informed that my room was not yet ready, but the staff were courteous and the rest of the check-in experience went seamlessly. The room was spacious with a large bathroom and soaking tub. It was... More 

Helpful?
Thank usvigirl726
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, and it should be noted our staff continues to outshine the competition through their own merits. We are fortunate in having a team intent on showing our guests how nice not only the hotel is but the great city of Chicago as well. They truly personalize the experience no differently than if you were a guest in their... More 

california
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2015

the hotel is very nice, as others have said. it's designed beautifully. we were there for 2 weeks so we had a chance to settle in. Although Saturday night on our floor was a bit rowdy, it was very quiet other times. Someone was partying. I didn't call downstairs but I know I could have and they would have dealt... More 

Helpful?
Thank lindycalifornia
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! Two weeks is a considerably lengthy stay for any traveler and we’re delighted you chose our location. Our apologies that your neighbors were too celebratory, although it sometimes goes with the territory we still like to ensure all of our guests have a comfortable night’s sleep. You definitely had time to familiarize yourself with the hotel and our... More 

Fort Wayne, Indiana
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 September 2015 via mobile

The JW has raised the bar when it comes to overall cleanliness and manners. We arrived during 5pm weekday traffic. The curbside service was top shelf. We used the valet parking and it was a great experience. When you enter the lobby the floral aroma is almost soothing. Check in was effortless during this busy time. We stayed in room... More 

Helpful?
Thank racer525
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Success! Thank you for your kind remarks and for sharing your experience through TripAdvisor. As the only luxury hotel in Chicago’s Loop we were determined to create an urban oasis for visitors either on business or pleasure. Reviews such as yours and in knowing you had a memorable stay is our reward; and now that your expectations have been enhanced,... More 

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Lounge-JW Marriott Chicago
The Lounge-JW Marriott Chicago
Cuisines: American, Bar, Contemporary, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 

Additional Information about JW Marriott Chicago

Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $262 - $719 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Reservation Options:
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Also Known As:
Jw Marriott Chicago Hotel Chicago
Hotel Style:
#13 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#22 Green Hotel in Chicago
#23 Romantic Hotel in Chicago
#23 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Chicago staff and other travellers.
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Questions? Get answers from JW Marriott Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a quiet room overlooking atrium--and if you care about a tub, ask about which ones have the new, deep tubs”
 of 5 bubbles CGUrbanaIllinois, 11 Nov 2016 | Read review
“Higher floors facing the inner courtyard are quieter.”
 of 5 bubbles patrickbX5254NU, 10 Nov 2016 | Read review
“On the 8th floor we still heard some street noise...the higher the better”
 of 5 bubbles D8659KPlaurad, 8 Nov 2016 | Read review
“Get a room away from elevator. Suite had lots of windows and natural light.”
 of 5 bubbles 108debs, 4 Nov 2016 | Read review
“Ask for a room with a king size bed”
 of 5 bubbles THartman17, 1 Nov 2016 | Read review
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