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JW Marriott Chicago

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#32 of 185 Hotels in Chicago
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1,327 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Chicago
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Showing 1,284: English reviews
Scottsdale, Arizona
Reviewed 7 August 2015

A beautiful hotel and great location. Very friendly staff and the lobby smells so good. The bathroom are extremely room with a huge tub! My one pet peeve...we had access to the concierge level and every morning the staff would begin to break down the food area at 9:45. It is supposed to stay open until 10am. Is it too...

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Helpful?
Thank Marie G
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the positive review, and apologies for the earlier than scheduled lounge clean-up. As with all TripAdvisor reviews, hotel leadership appreciates our guest’s insight regarding their stay and will address this practice with our Lounge staff accordingly. We hope your visit outside of this distraction was otherwise memorable and your travels bring you back to Chicago soon.

Newtown, Pennsylvania
Reviewed 6 August 2015

We were in Chicago briefly for a wedding and opted to use points to stay at the JW Marriott. It's in a convenient location, easy drive from O'Hare, easy enough to find for a non-local and not too long a walk to Millenium Park and other attractions. King bed room and bathroom were clean and comfortable. We had access to...

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Helpful?
Thank shoobill
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! Although daunting in size, Chicago is relatively easy to navigate by car or by foot. We’re honored you chose the JW in redeeming your Rewards Points, and cognizant of the many choices Chicago has to offer even within our own company. We hope that on business or at your leisure a subsequent stay with us will avail itself...

Grosse Pointe Park, Michigan
Reviewed 5 August 2015

This is a good location for business in the loop, and the accommodations are as one would expect from the JW Marriott chain. The rooms are spacious, and well furnished. The bathrooms comfortable, if a little predictable. All in all, a good business hotel, if not quite five star quality.

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Helpful?
Thank limehousecpl
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the overall positive review, we are proud of our unique location and elevated service level unsurpassed in Chicago’s Loop. We regret we could not merit your five star rating, if there were service failures or room amenities not meeting your expectations, we wish you would have allowed us to address them while you were still in our...

Washington DC, District of Columbia
Reviewed 5 August 2015

I'm not sure where some of these reviewers have stayed, but it's not the JW on West Adams. I'm a Marriott Platinum Elite, have stayed in JWs and other Marriott brands all over the U.S. ans internationally - this hotel is average. The rooms with a "view" are of a wall on an adjacent building. The rooms are small and,...

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2Thank FrequentFlyer720
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

We regret your stay did not meet your expectations. Being one of a very select few JW Marriott’s located in an urban core, our views may not be of a beach or golf course, but the architectural history surrounding us cannot be matched anywhere. If there were attributes missing from your room or any service failures, we wish you would...

Reviewed 3 August 2015 via mobile

We bought this as a package deal for lollapalooza, definitely a great place to stay. Everyone that works there was friendly. The bar is kind of expensive, but it's to be expected in downtown Chicago, the drinks tasted amazing though. Plenty of food places in the area, whether you're looking for a quick bite or a nice dining experience. About...

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Helpful?
Thank Chris R
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Great review, thank you! Although we might have limited views, and always hope the room amenities and public areas will keep your attention inside, the real focal point of Lollapalooza weekend is the entertainment and your fellow revelers celebrating Chicago’s summer highpoint. Delighted to read you had an enjoyable stay, thank you for the complimentary review, and now that you...

Reviewed 3 August 2015 via mobile

First, I can say that I stay in a lot of hotels, and I used to work as System Administrator, IT Consultant & IT Managers in differents hotels and resorts (including Marriott Brand) and the smell of the lobby is out of this world I really love it, I would really love they sell that scent so I can have...

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Helpful?
Thank Cuchi G
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, Lollapalooza has become one of Chicago’s most popular annual festivals and it is our pleasure in welcoming guests like yourself from around the world. Also appreciate the kind words regarding our rooms and staffing, we take great pride in our hotel, and our associates are hands down the epitome of Midwestern warmth and friendliness. While there are some...

United States
Reviewed 2 August 2015

Overall, the hotel was gorgeous and right in the middle of everything -- so perfect location! In regards to the area and the people, the days were busy and things came to life, the nights were pretty laid back and smooth. My room itself wasn't bad at first -- but after becoming settled in I realized that was a short...

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Helpful?
1Thank MazeRunner313
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

As your review is an extreme anomaly from the vast majority of our other guests, we regret you chose not to address this with hotel management while you were still in our care; thus denying us the opportunity to properly research and rectify any issues, and for you to have had a more satisfying stay.

Syracuse, New York
Reviewed 31 July 2015 via mobile

I was here for a conference this month. It was a pleasant surprise. I have stayed at other JW's and I must say, this rates at the top. From the moment I arrived, I was greeted by my name as a hand was extended to help me out of my car. My room was beyond what I expected and it...

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Helpful?
Thank pkkz124
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

High praise indeed, thank you! And while the pace of Chicago’s Financial District may slow down in the evenings or on weekends, it definitely doesn’t sleep. Some of our city’s more prestigious restaurants are just steps away and well known to Chicago natives, on your next visit please ask one of our adept Concierges for recommendations. The best part of...

Kansas City, Missouri
Reviewed 31 July 2015

Nice hotel. We stayed on points of a friend's husband - one group had a room with two queens and I stayed in the room with the suite. Very nice and roomy. Bed was very comfy. The suite area was nice and could easily hold our group of 8 with no issues. Would return. Only thing I didn't like was...

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Helpful?
Thank missourigirl127
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, and we wear the Marriott name with pride. Our namesake established this business on the premise if one takes care of their employees, they in turn will take care of their guests. We are fortunate in having arguably the best staffing in the Midwest, and they are attuned and intent on delivering the best possible visit for all...

Mumbai (Bombay), India
Reviewed 31 July 2015 via mobile

Stayed two nights here when I visited on business. The rooms are large, spacious and very clean. The writing table was large the chair ergonomically correct and the single seater sofa was comfortable ato relax and watch the reasonably large sized TV in the room The service, when requested, was efficient However in room dining options were far lesser than...

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Helpful?
Thank Subra01
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the overall positive review, and our apologies for anything that distracted from what should have been a perfect stay. As we are determined to ensure your stay meets or exceeds your expectations, on future visits if you should find any aspect of your visit unsatisfactory please ask to speak to a manager. It will allow us to...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Lounge-JW Marriott Chicago
The Lounge-JW Marriott Chicago
Cuisines: American, Bar, Contemporary, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 

Additional Information about JW Marriott Chicago

Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $279 - $761 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, TripOnline SA, Agoda, Travelocity, Priceline and Jetsetter so you can book your JW Marriott Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Chicago Hotel Chicago
Hotel Style:
#13 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#22 Green Hotel in Chicago
#23 Romantic Hotel in Chicago
#23 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Chicago staff and other travellers.
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Elkhart, Indiana
over a year ago
Kansas City, Missouri
New York

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Questions? Get answers from JW Marriott Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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