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This is nothing like other W hotels. Its being refurbished and the greedy people have decided to stay open and charge normal prices. You enter though a side entrance, and they have a makeshift counter. They say they have a restaurant and bar, I would...More
Had a fantastic weekend at the W Chicago - City Center. Celebrating my daughter's 21st birthday. Especially appreciate the staff (and specifically Eden Bernal) for making this a very special occasion. Lots of nice personal touches!
Hotel is perfectly located and suggestions for restaurants were...More
1 Thank Clark D
Management response:Responded 25 August 2017
Thank you for your wonderful review from your recent stay at W Chicago - City Center! I am so happy to hear your daughters birthday was a success, with help from our fabulous Eden! I look forward to passing on your kind words...More
I've stayed at this hotel multiple times as I've visited downtown Chicago. I tend to stay here in the winter months mostly as the crowds are small and the prices are good.
I expect that the quality of enjoyment of the rooms here depends on...More
It’s only getting three stars because of the young man that checked me in at midnight. His level of service was refreshing. However the rest of the stay not so much and the checkout was worse! I’ve never had such an experience. I won’t be...More
I only gave this a 1 because there was no option to give it a 0.
I recently stayed at the W City Center hotel in downtown Chicago. My husband and I usually enjoy staying at the W hotels and in large cities (such a...More
1 Thank BeccaDiaz
Response from Kellfra2, Executive Insider at W Chicago - City CenterResponded 3 days ago
Thank you for your feedback from your recent stay at W Chicago - City Center. I am very sorry to hear you had a less than enjoyable experience. I would like to discuss your stay more, if you are interested, please feel free to...More
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of
the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
I didn't see anything on how long it is going to take to complete the renovations. But, i didn't find the work problematic. You enter through a revolving door at the side of the lobby rather than the main doors and the lobby... More
I didn't see anything on how long it is going to take to complete the renovations. But, i didn't find the work problematic. You enter through a revolving door at the side of the lobby rather than the main doors and the lobby is smaller, no seating areas just the check in and coffee bar. No construction noise issues while I was there.
There is a train station about a block away. I believe you still get the free trolley rides from Navy Pier or as of last summer you did. We ended up waiting for 45 minutes to get one on a Saturday though