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W Chicago - City Center

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Traveller (672)
Room & Suite (485)
Dining (51)
Ratings and reviews
#129 of 197 Hotels in Chicago
  • Excellent46%
  • Very good28%
  • Average13%
  • Poor8%
  • Terrible5%
Travellers talk about
“eden bernal”(105 reviews)
“bliss products”(40 reviews)
“w insider”(28 reviews)
View all reviews
What's included
Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago, Illinois. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis...
Offers from W Chicago - City Center
Special Offer: Breakfast for 2 Included
Hotel deals
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Location and contact
172 W Adams St, Chicago, IL 60603-7602
Hotel website
14.3 km to Midway Airport
332 restaurants are within a 0.5 km radius
0.8 km from The Art Institute of Chicago
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,707)
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2,612 results
Traveller rating
1,171
737
346
216
142
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LanguageEnglish
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1,171
737
346
216
142
Show reviews that mention
All reviewseden bernalbliss productsw insiderspectacular roomthe financial districtwillis towerthe loopconcierge serviceupgraded roombusiness tripart instituterooms are smallfew blocksmillennium parkipolobbyhernan
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1 - 5 of 2,612 reviews
Reviewed 2 days ago via mobile

The superior service you expect from a W property is here in full bloom. This specific property has all that is needed and expected. A bonus for the ideal location in the financial district. Good food choices, even at night after a late arrival.

Thank Dennis F
Response from Kellfra2, W Insider at W Chicago - City CenterResponded yesterday

Hello Dennis, Thank you very much for your review from your recent stay at W Chicago - City Center! I hope we are able to welcome you back soon! Until then, Kelly Frank W Insider

Hotel's Favourite
Reviewed 30 May 2018

The day and night front desk and staff were all helpful and friendly. Even the maintenance manager and his engineer (I did not get their names) were very helpful in trying to fix the handle of our luggage. He said, their role is to help...More

1  Thank Charing
Reviewed 3 days ago via mobile

Stayed here for my sisters wedding. Room was a little stuffy. What really bothered me is that our TV did not work, we called to have it fixed and the receptionist said “we’ll send somebody right away”. Nobody ever came. I don’t like making second...More

Thank Dougzillathe3rd
Response from Kellfra2, W Insider at W Chicago - City CenterResponded yesterday

Hello Dougzillathe3rd, I am so sorry to hear of the issues you faced with both our TV and our response time, and I completely understand your frustration. I will be passing this on to the appropriate team so it is not repeated. Again, I want...More

Reviewed 1 week ago

I booked a suite for 5 nights with my girlfriend. They checked us into a room where someone was sleeping. We went down to speak to the manager to change rooms, and he actually downgraded us to a regular room instead of the suite we...More

2  Thank Jonathan F
Response from Kellfra2, W Insider at W Chicago - City CenterResponded yesterday

Hello Jonathan, I am deeply sorry for the experience you faced with us. If you wouldn't mind reaching out to me personally at Winsider.Wcitycenter@whotels.com so I can assist with resolving this issue. Thank you and again, I am very sorry for the way your stay...More

Reviewed 1 week ago

Their concierge, Eden, has an extensive knowledge of the Chicago scene! Her recommendations and reservation choices were the best! This has got to be one of the top hotels in Chicago -- great staff, great rooms.

Thank Frank B
View more reviews
About
Description
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago, Illinois. W Chicago - City Center is nestled in the ...More middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. Less
Hotel class
Contact Information
Hotel class
Contact Information
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
Beachfront
Spa
Free High Speed Internet (WiFi)
Breakfast included
Pool
Free Parking
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Contact Information
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Contact Information
Hotel class
Contact Information
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (672)
Room & Suite (485)
Dining (51)
Amenities (41)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
Glenda P
22 March 2018|
AnswerShow all 4 answers
Response from Felicity C | Reviewed this property |
I don’t believe they do.
0
Votes
Glenda P
22 March 2018|
AnswerShow all 2 answers
Response from Katherine W | Reviewed this property |
No no pool
0
Votes
Room Tips
"go for the higher floors"
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"22 floor was quiet with large rooms"
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"Upgrade to a larger room"
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"Room