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W Chicago - City Center

2,623 reviews
#118 of 192 Hotels in Chicago
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Traveller (637)
Room & Suite (368)
Dining (39)
Overview
  • Excellent46%
  • Very good28%
  • Average13%
  • Poor8%
  • Terrible5%
Travellers talk about
“eden bernal”(99 reviews)
“bliss products”(38 reviews)
“spectacular room”(31 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
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Offers from W Chicago - City Center
Special Offer: Breakfast for 2 Included
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,623)Write a Review
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All reviewseden bernalbliss productsspectacular roomthe financial districtwillis towerthe loopconcierge servicelarger roomupgraded roombusiness tripart institutefew blocksmillennium parkipoinsiderlobbyhip
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1 - 5 of 2,535 reviews
Reviewed 5 days ago

I had a 3rd party reservation which included breakfast. Breakfast was declined/refused at hotel. Instead wanted to give me "grab and go" bag. Argued that this is not the breakfast I did pay extra for. requested letter which said hotel is declining breakfast. Refused to...More

Review collected in partnership with this hotel
Thank Markus F
Hotel's Favourite
Reviewed 9 August 2017

I stay at SPG properties, particularity W's pretty often but this W went out of its way for an amazing experience. Eden, at the concierge, was so nice and welcoming. We had a mix up with the room at first (not a big deal), but...More

1  Thank Anna K
Management response:Responded 25 August 2017

Hello Anna, Wow! What an amazing review. Thank you for taking the time to let us know of your experience at W Chicago - City Center! I look forward to passing on your kind words to both Eden, Jessica, and the rest of the hotel....More

Reviewed 1 week ago

Recently stayed again at the W City Center and while I wanted to be thrilled by it, continue to find it to be just average. The staff at the hotel is great and the rooms are on the quiet side for a W...which is a...More

Thank Keith R
Reviewed 1 week ago

This property was once the gem of the Chicago Hotel scene but no longer. While in the midst of an alleged upgrade one would expect service to be on point but I didn’t experience that - the bathroom was not perfectly clean, bathrobes have been...More

Review collected in partnership with this hotel
Thank rea1968
Reviewed 1 week ago

Being a Lifetime Starwood Platnum member, I was very happy when the nice young man who checked me in told me that I had been upgraded to “A SPECTACULAR ROOM”. When I got to my room, I can, beyond a shadow of a doubt tell...More

Thank 4jpsiv4
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Traveller (637)
Room & Suite (368)
Dining (39)
Hotel & Grounds (371)
Bathroom (65)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$120 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#68 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$120 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#68 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
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