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W Chicago - City Center

0.6 km from Chicago centre
  • Restaurant
  • Room Service
  • Fitness centre
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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172 West Adams at LaSalle, Chicago, IL 60603
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Breakfast for 2 Included
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2,413 Reviews from our TripAdvisor Community

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Showing 2,333: English reviews
Baltimore, Maryland
Reviewed yesterday NEW

Overall very good. Rooms avagere. Beds above average. Great coffee. Great location. Great bartender. Paying for wifi antiquated and ridiculous. 14.95 for wifi access in the room absurd. Did not try food but bar had nice wine choices and a very responsive bar tender. My room was dark and faced a courtyard. Overall a nice place. Not great.

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Thank BillHardy
Reviewed yesterday NEWvia mobile

Weekend in Chicago and booked a 2 night stay at this W right next to the Sears tower. Beautiful hotel. Very modern. Customer service was a breeze. Room was great and spacious. Location was great as well. Lobby bar nice too. It stood up to the W standards. Will be back again next time in Chicago.

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Thank Heber F
Boston, Massachusetts
Reviewed 2 days ago NEWvia mobile

I loved the check in staff. I asked about any rooms with a city view and I was told there were modified city views only. One night what the hey sure. I had a view of the building across the street which is technically a city view. It's technically a city view and that had me in stitches. Well played....

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Thank simonfkj
Reviewed 3 days ago NEW

Upon entering W chicago city center. I was greeted by the doorman and directed to the front desk. Tiffany checked me in and was just beyond warm, understanding and approachable. The first thing she did was wish me a happy birthday! I felt like a close friend was checking me in. Kemani at the front desk gave me a couple...

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Thank Kareem M
Austin, Texas
Reviewed 3 days ago NEW

I have stayed in several W hotels and this was a mediocre experience at best. To be fair when I first got there the room was nice, facilities seemed good, staff is excellent. Now the bad... My ceiling started leaking the first night at about 4am, I called and they sent some guys up that confirmed that it was leaking...

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Thank x86Warrior
New York City, New York
Reviewed 4 days ago NEW

Stayed at W Chicago for an early Valentine's weekend with my girlfriend. Tiffany from Welcome team was amazing, she was very helpful and quick with our check in and helped me organize a surprise for my girlfriend with some champagne and chocolate covered strawberries. We ordered room service during our stay at the W and our server was also very...

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Thank EnriDalti
New York City, New York
Reviewed 4 days ago NEWvia mobile

I booked the JW Marriott, but upon arriving at 10:30p for my one night stay, they informed me they were full and were comping me across the street at the W. I've enjoyed W's in NYC, New Orleans and Barcelona, so did not mind the move -- also, figured my company would be happy to save a few hundred bucks....

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Thank teschbacher
Reviewed 1 week ago via mobile

I stayed for two nights this week. I had a room with a view of the next building. I found the service really good, the bed very comfortable, but the rooms are very small and the bathroom is tiny. Good for business or if you don't plan spending much time in the room. IPO restaurant for breakfast was good. Solid,...

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Thank Nigel D
Management response:

Hello Nigel, Thank you for taking the time to let us know how your stay at W City Center went! I am so happy to hear you enjoyed the hotel and our wonderful staff. Please let me know we are able to welcome you back, and I will do my best to get you into a different room category. Thank...

Vancouver, Canada
Reviewed 1 week ago via mobile

They are without question, hip, fun, upscale but most of all they are great hotels offering top shelf accommodations for us weary travellers seeking a resort, business hotel or an escape from the norm. W Hotels offer all this and more but most of all like I've said before again and again, it's about the people that are there to...

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Thank Paul B
Management response:

Hello Paul, Wow, thank you for your kind words! We strive to deliver our whatever/whenever service at all times, and we are so happy Adam delivered for you! I look forward to passing on this glowing review to both him and W Lakeshore! We hope to welcome you to W City Center whenever you are in Chicago next! Until then,...

Reviewed 1 week ago via mobile

This trip was the best, my friends and I had planned this trip for a couple of months so when we finally got here everything was expected and more. Every staff member was awesome from Front Office, Loss Prevention, Housekeeping and In Room Dining. The rooms were beautiful and was really high up, I request to have early check in,...

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1Thank Cathia A
Management response:

Hello Cathia, Wow, thank you for your glowing review from your stay at W City Center! I am absolutely thrilled to hear that you enjoyed the hotel and our amazing staff. I look forward to passing on your kind words to the hotel, and welcoming you back whenever you are in Chicago next! Until then, Kelly Frank Executive Insider

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
IPO
IPO
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $192 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Travelocity, Expedia, Orbitz, Priceline and Jetsetter so you can book your W Chicago - City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
Hotel Style:
#27 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#62 Luxury Hotel in Chicago
#74 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago - City Center staff and other travellers.
11 questions
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Questions? Get answers from W Chicago - City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles 859kareemm, 17 Feb 2017 | Read review
“Nothing great about this hotel”
 of 5 bubbles tamilarasans, 27 Jan 2017 | Read review
“Do not take interior room.”
  • Not much of a view. Removed iron from closet because no drawers or any other storage.
  • Decor included cheesy back-lit fortune cookie artwork. Is this supposed to be
  • Airplane-style bathroom. Need to twist upper body to fit shoulders on toilet.
 of 5 bubbles jh137, 26 Jan 2017 | Read review
“21st floor was nice and quiet when I stayed.”
 of 5 bubbles C9581DXpedroa, 24 Jan 2017 | Read review
“The room that I got was on the 19th floor and it's slightly annoying that you have to remember to have your key card out in the elevator in order to select the floor. The room I had felt a little sterile and the sheets were less than fluffy but I was not there long enough for this to be an issue. The amenities are great at the W - the hand lotion feels more like bee's wax but maybe that's a good thing when it's 12 degrees outside. ”
 of 5 bubbles walshike, 11 Jan 2017 | Read review
5 of 5