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W Chicago - City Center

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Room & Suite (483)
Dining (51)
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Overview
  • Excellent46%
  • Very good28%
  • Average13%
  • Poor8%
  • Terrible5%
Travellers talk about
“eden bernal”(99 reviews)
“w insider”(28 reviews)
“bliss products”(40 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
Offers from W Chicago - City Center
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from W Chicago - City Center
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,669)
There are newer reviews for W Chicago - City Center
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1,161
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340
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1,161
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340
214
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All reviewseden bernalw insiderbliss productsspectacular roomthe financial districtwillis towerthe loopconcierge serviceupgraded roombusiness tripart instituterooms are smallfew blocksmillennium parkipolobbyhernan
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1,151 - 1,155 of 2,576 reviews
Reviewed 29 June 2014 via mobile

Stayed this past week with my sisters. Hotel was great and the front agent, Emily, was especially sweet and so very helpful. Also loved the Bliss products in the room and the cool lobby. Will be back again with my sisters!

Thank afudale
Response from WCCsv, Executive Office at W Chicago - City CenterResponded 16 July 2014

Thank you for your feedback! We look forward to having you back. Thanks again for escaping with us! Cheers, Executive Office

Reviewed 27 June 2014

Rarely do i find the level of customer service anywhere that i experienced at the W Hotel - City Center recently. I visited Chicago in May and enjoyed my stay, but when I returned home to Phx, I realized 4 days after my return, I...More

1  Thank Tracy T
Response from WCCsv, Executive Office at W Chicago - City CenterResponded 15 July 2014

Hello! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Cheers, Executive Office

Reviewed 27 June 2014

The staff at this hotel is very friendly. We were exhibitors at a conference hosted at this hotel and Omar Pereda from Security went the extra mile helping us ship our booth materials back to the office! The rest of the staff was very helpful...More

Thank Geotherm
Response from WCCsv, Executive Office at W Chicago - City CenterResponded 16 July 2014

Hello! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Cheers, Executive Office

Reviewed 26 June 2014

Expectations are always high when you stay at a big brand hotel but the team here were exceptional - from the check-in (Ariana) to the concierge (Eden) and all in between. Particularly when travelling with the family, the extra touches and the thoughtfulness of the...More

Thank 280jim
Response from WCCsv, Executive Office at W Chicago - City CenterResponded 28 June 2014

Hello! WOW -thank you for the great review of our hotel! We are glad that you enjoyed your stay and that our staff was exeptional. We hope to see you again very soon! Cheers! Executive Office

Reviewed 26 June 2014

My trip started by pulling up & having to have passenger get out of car to get valet. Price for 1 night-$63. Busy weekend at hotel and only had 1 or 2 small elevators working which was quite insufficient to move guests around adequately! The...More

Thank Debi S
Response from WCCsv, Executive Office at W Chicago - City CenterResponded 28 June 2014

Hello! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$191 - US$629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#69 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$191 - US$629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#69 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
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Traveller (663)
Room & Suite (483)
Dining (51)
Amenities (41)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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Glenda P
22 March 2018|
AnswerShow all 4 answers
Response from Felicity C | Reviewed this property |
I don’t believe they do.
0
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Glenda P
22 March 2018|
Answer
Response from Ryan Y | Reviewed this property |
No pool.
0
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Room Tips
"Close to financial district and theatres, a bit further away from Millennium and Mag Mile, but all easily..."
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"Get a room at a different property!"
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"Never had a bad room"
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"Stayed at the 11th floor, windows into a huge courtyard, very quiet, the "view" was architectural..."
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