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Embassy Suites by Hilton Chicago Downtown Magnificent Mile

3,361 reviews
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Traveller (610)
Room & Suite (455)
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Overview
  • Excellent46%
  • Very good35%
  • Average12%
  • Poor5%
  • Terrible2%
Travellers talk about
“evening reception”(192 reviews)
“navy pier”(579 reviews)
“cook to order”(91 reviews)
Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Special Offer: Double Points, Every Stay
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,361)Write a Review
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3,224 results
Traveller rating
1,435
1,129
407
169
84
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1,435
1,129
407
169
84
Show reviews that mention
All reviewsevening receptionnavy piercook to ordermade to order breakfastsky lobbygreat locationwhole foodsfree breakfastlong linecocktail hourliving roompull out couchstreet levelself parkmichigan avenuemagnificent milecorner suite
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1 - 5 of 3,224 reviews
Reviewed 2 days ago via mobile

Not a bad hotel. Mainly choose it for the free breakfast. Plus was the reception, free drinks but very watered down. Snacks at reception okay. Staff not too welcoming. Breakfast was pretty bad, just the look of their pancakes was disgusting. Ordered a $18 sausage...More

Thank Angela L
Response from Nidhi S, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent MileResponded yesterday

Angela, thank you for your response. We are extremely sorry that your stay was not up to the usual standards, this is not the kind of service that we offer. I have conveyed this to the respective department heads, so this issue can be fixed...More

Hotel's Favourite
Reviewed 6 days ago

This was a great hotel to stay at. The hotel staff were very friendly and helpful. There were many restaurants within walking distance. There are several attractions with in an easy driving distance as well. The only real issue I had with the hotel is...More

Thank William C
Response from Nidhi S, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent MileResponded 3 days ago

William, thank you for your terrific response! We are glad that you enjoyed our service and location, our staff strives to always Make It Right. Please come stay again!

Reviewed 2 days ago

We had problems in 3 areas. Housekeeping first. We notified the front desk that the toilet handle did not recover after flushing and that the water kept running. We were told that an engineer was sent to the room to repair this, but there was...More

Thank fingers47
Response from Nidhi S, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent MileResponded yesterday

Good Morning, thank you for your response. We are extremely sorry that you had issues with your room, I have conveyed this with the right department heads, so this will definitely be looked into. Regarding breakfast, we are sorry that you had to wait 20-30...More

Reviewed 3 days ago via mobile

It started from when we first walked up to register. Doris was beyond what we could have hoped for!! Warm, caring, genuine. She is deserving of everyone’s Kudos! The managers reception was very busy yet the bar tender’s were very good at keeping the lines...More

Thank Powerplant66
Response from Nidhi S, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent MileResponded 2 days ago

Thank you for taking the time to write a response! We are so glad you enjoyed Doris' service, she is very knowledgeable and always willing to help out. Great to hear that you also loved our breakfast and manager reception amenities, our F&B team works...More

Reviewed 1 week ago via mobile

Embassy Suites knows how to do it right for an amazing hotel stay. Our suite had it all — beautiful, clean, stylish, quiet and had a great city view. The breakfast was very good — omelets, fresh fruit, fresh squeezed OJ — and the chef...More

Thank Amyfree1
Response from Nidhi S, Marketing Manager at Embassy Suites by Hilton Chicago Downtown Magnificent MileResponded 1 week ago

Thank you for your great review! We are overjoyed that you loved our breakfast and evening reception, our team strives to always make this special. Our staff is very knowledgeable and is happy to help. We hope you come stay again!

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123456645
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$126 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Business Hotel in Chicago
#49 Family Hotel in Chicago
#55 Luxury Hotel in Chicago
#61 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$126 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Business Hotel in Chicago
#49 Family Hotel in Chicago
#55 Luxury Hotel in Chicago
#61 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (610)
Room & Suite (455)
Dining (57)
Pool & Beach (16)
Amenities (26)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Nearby
Streeterville
Streeterville is where visitors head for play at Navy
Pier, a pseudo amusement park and development of
restaurants, shops, rides, and other activities.
You’ll find lots of action and excitement on the
docks. Along the pier, you’ll see the statue of the
captain for whom Streeterville is named. While you
enjoy your fair share of sightseeing at the pier, you
can also visit other popular attractions there such as
...More
Questions & Answers
Ask a question
Treese734
22 January 2018|
AnswerShow all 5 answers
Response from robertjamessutton | Reviewed this property |
Hi Treese, We have got 7 of us in there twice with no prob.bathroom is a little tight. We are going back next month as well
1
Vote
JMinNashville
22 January 2018|
AnswerShow all 2 answers
Response from Sola A | Reviewed this property |
Plenty of parking in the garage and, as the person above stated, $46 to self park and $65 for the valet. I would self park to save the money as when using the valet parking, if there are a lot of guests wanting for their car... More
0
Votes
Treese734
26 December 2017|
AnswerShow all 7 answers
Response from whatstheuse123 | Reviewed this property |
yes ,do nothing wrong and you get it back ,very simple
0
Votes
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12345622
Room Tips
"Nice location if visiting the city."
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"Corner rooms, have windows on two sides"
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"for dirty people"
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"Hotel has 17 floors, first rooms are on floor 5 or 6. Higher rooms have better views."
Read review
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