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W Chicago - Lakeshore

1,664 reviews
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Traveller (782)
Room & Suite (458)
Dining (73)
Overview
  • Excellent48%
  • Very good27%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“navy pier”(316 reviews)
“bliss spa”(31 reviews)
“bliss products”(23 reviews)
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.5 Star Hotel
All hotel details
Offers from W Chicago - Lakeshore
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (1,664)Write a Review
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745
429
226
105
87
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745
429
226
105
87
Show reviews that mention
All reviewsnavy pierbliss spabliss productslake viewstarwood propertiestrendy hotellobby bargirls weekendmichigan avevalet parkingfew blocksthe magnificent milemag milemillennium parkinsiderconciergehip
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11 - 15 of 1,592 reviews
Reviewed 2 weeks ago

I stayed at the W Chicago - Lakeshore on business at the end of November, and while the room was nice, the service was not. At 4:40 a.m., I was jolted awake when someone quickly knocked on the door, let themselves into the room, and...More

Thank Stefanie F
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 1 week ago

Hello Stefanie F. We sincerely apologize for this experience and have alerted our leaders of this incident while we take the safety of all guests and talent members very seriously. I certainly understand your concern. We would nothing more than to welcome you back please...More

Reviewed 2 weeks ago

The trip started off poorly as they kept mixing up our reservation several weeks prior to our visit, which was supposed to be a surprise birthday trip for me but I was asked to get involved as they kept having issues with the reservation. When...More

Thank flipnnofx
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello flipnnofx. Thank you for your feedback on your recent visit to W Chicago - Lakeshore. We take the safety of our guests and talent members very seriously, please know that we take extra measures during peak guest arrivals as well as when we have...More

Reviewed 2 weeks ago via mobile

Absolutely loved the W Chicago-Lakeshore. Absolutely gorgeous. Clean and greatly decorated. You need to come here if you enjoy Chic or Vogue. We stayed on 16th floor with a great view. Room service is quick.More

Thank David M
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello David M. Thank you kindly for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are thrilled you had a wonderful escape with us and will share your feedback with our talent on the 16th floor as well as our...More

Reviewed 2 weeks ago

The hotel is in a great location for going to Navy Pier or walking up The Magnificent Mile. I did not eat in their restaurant. Maybe I'm a bit old but the décor is a bit edgy, you feel like you are in a disco...More

Thank KevinBromagen
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello KevinBromangen. Thank you for your feedback during your recent visit to W Chicago - Lakeshore. I am sorry to know W was not for you. We would love to welcome you back anytime. Please let us know when your travels bring you back, we...More

Reviewed 2 weeks ago

Very modern décor. Staff was friendly. Seemed like a safe location. It was a little confusing driving in, there is not a lot of space at the front of the building so there was a queue for valet. Bath products are Bliss brand and very...More

Thank 95,678
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello 95678. Thank you for choosing to escape with us at W Chicago - Lakeshore. We are delighted you had a pleasant stay and enjoyed the bliss! Many thanks again as guest feedback helps us to improve what we do every day. Please visit again...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$121 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#58 Luxury Hotel in Chicago
#83 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$121 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#58 Luxury Hotel in Chicago
#83 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (782)
Room & Suite (458)
Dining (73)
Pool & Beach (25)
Hotel & Grounds (571)
Bathroom (45)
Business Centre & Event Rooms (9)
Nearby
Streeterville
Streeterville is where visitors head for play at Navy
Pier, a pseudo amusement park and development of
restaurants, shops, rides, and other activities.
You’ll find lots of action and excitement on the
docks. Along the pier, you’ll see the statue of the
captain for whom Streeterville is named. While you
enjoy your fair share of sightseeing at the pier, you
can also visit other popular attractions there such as
...More
Questions & Answers
Ask a question
Michael F
3 December 2017|
AnswerShow all 3 answers
Response from JustKelly2 | Reviewed this property |
Yes, we used the valet. It wasn't cheap, but less than a lot of places charge for valet in Chicago. They do have self parking. You can call the hotel and they will go over it all. That's what I did.
0
Votes
ecncao
25 October 2017|
AnswerShow all 4 answers
Response from Sue F | Reviewed this property |
Mine didn’t
0
Votes
Drbeee123
2 May 2017|
AnswerShow all 3 answers
Response from Sonia V | Property representative |
Hello Drbeee123. Pets are welcome at W Chicago Lakeshore and our policy delails can be found on our website or just give us a call at 312-943-9200 if you should need further information. We will gladly assist... More
0
Votes
Room Tips
"Ask at check in if it's possible to get a lake view. They can often put you in the accessible king room..."
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"Higher up for a better view!"
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"Best views face the lake"
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"Choose a lake view which is stunning when you get up :)"
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