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Crowne Plaza Chicago West Loop

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981 Reviews from our TripAdvisor Community

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Showing 932: English reviews
Houston, Texas
Reviewed 24 July 2014

I highly recommend this hotel. Had some reservations at the beginning because I had read some reviews. They were all wrong. Got a beautiful room. Great service. Everyone from the doorman to the front desk associates were first class. Had one problem which they resolved quickly and on the spot. Great location. Great people. Great service. Go there. Go there...

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Helpful?
1Thank lmarouni
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Imarouni We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

Atlanta, Georgia
Reviewed 24 July 2014

Walking distance to many restaurants from greektown and Randolph, a few favorites are Greek island, la sardine... Hotel is close to train station and easy cab ride to midway due to quick access to highway. In house bar and restaurant is very nice too for a full service facility where rooms are nicely done, some of them with a Sears...

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Helpful?
1Thank Sydneypoo
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear SydneyPoo Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager

Grand Rapids, Michigan
Reviewed 22 July 2014

Warm welcome, staff was great the entire time. The hotel is located in Greek Town so great walking distance to many restaurants. This hotel is also great walking distance to Union Station and Megabus. The rooms were clean and the bed very comfortable and room was quiet.. I would stay at this hotel again when in Chicago.

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Helpful?
1Thank BT105
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look forward to...

Reviewed 22 July 2014

It has a 4 star rating on Hotwire but if you are trying to pick between this and a 3 star, pick the 3 star. Location is OK but not great. It's a 1/2 mile walk to the Green line or the Ogilvie train station and 3/4 mile to the Willis (Sears) Tower. Also you have to cross the interstate...

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Helpful?
2Thank David N
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear David N Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. I am sorry to hear that your room was not up...

Redding, Connecticut
Reviewed 18 July 2014

Recently stayed on a business trip to Chicago. Had a very large King room on the 12th floor. It had been recently updated. It was comfortable and well appointed. It 's in 5he West Loop but you can get anywhere in town from there by taxi.

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1Thank MarkTwain1910
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear MarkTwain1910 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager

North Salt Lake, Utah
Reviewed 14 July 2014

We picked this hotel due to it being walking distance from the train station and it was fantastic. The rooms were very clean and the staff helped us out with all of our needs. Right across the street is a wonderful grocery store where you can get shucked oysters or eat at their sushi bar or have your meat or...

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Helpful?
3Thank peterballantine
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear peterballantine, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you enjoyed our wonderful location and took advantage of the great city views from our balconies. We look forward to seeing you again...

Danville, Virginia
Reviewed 10 July 2014

I chose this hotel because it was withing walking distance of an event I was attending. It was reasonably priced, considering the downtown Chicago location, but it did not feel at all like a cheap hotel. The staff were friendly and accommodating, graciously helping with an early check-in and suggesting a good route for running. The room was clean, spacious...

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Helpful?
1Thank Lfleming1019
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Lfleming1019, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

Punta Gorda, Florida
Reviewed 5 July 2014

First sight was "Sears Tower" from my balcony! How great is that! Walked to State St. Room great, big screen tv and fridge. Negative was extremely cold restaurant. I asked staff and they said it was just right. We couldn't eat there but took drinks into hotel lobby. Saw other women with drinks, shivering, coming into lobby too! My husband...

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Helpful?
Thank AngelaChanceEden
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear AngelaChanceEden We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We will...

Reviewed 4 July 2014

Walking distance to union station, Sears tower, and state street. Greek town is also very close. Room was clean. Service was decent. Room was pricey, but it is downtown Chicago, so that is to be excepted. The area seems nice with a couple of restaurants and a grocery store in close proximity.

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Helpful?
Thank Jason G
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Jason G Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us while enjoying all that the West Loop has to offer. We look forward to having you stay with us again. Best Regards, Cole Mansfield General Manager

Guelph, Canada
Reviewed 30 June 2014

The front staff were very friendly and helpful. They even upgraded my room! (I am an points member). Clean hotel, friendly staff, walking distance to downtown. Great place if you love Greek food, which I do. Another good restaurant called Au Chaval down the road. Just some waiting time if you eat there. I would stay here again.

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Helpful?
Thank Robert F
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Robert F Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Best Regards, Cole Mansfield General Manager

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 West Madison Street, Chicago, IL 60661 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: $157 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
16 questions
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Toronto, Canada
Greenfield, Ohio
8 months ago
Saint Louis, Missouri
3 months ago

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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views of skyline at night. Corner suites are larger. Pull out cot available.”
 of 5 bubbles petervsheehan, 17 Jan 2017 | Read review
“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, 10 Nov 2016 | Read review
“The upper floors are reached by elevator using your room key, so seem a bit more secure”
  • King bed in a comfortable room
 of 5 bubbles olsonj669, 17 Oct 2016 | Read review
“All rooms probably hear the highway noise.”
 of 5 bubbles freesprttravel, 26 Sep 2016 | Read review
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