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Crowne Plaza Chicago West Loop

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Traveller (252)
Room & Suite (131)
Dining (10)
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Overview
  • Excellent35%
  • Very good39%
  • Average18%
  • Poor4%
  • Terrible4%
Travellers talk about
“united center”(62 reviews)
“whole foods”(46 reviews)
“randolph street”(12 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,169)
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All reviewsunited centerwhole foodsrandolph streetsmall balconyvalet parkingsears towerunion stationclose to downtowncab ridewithin walking distancebusiness hotelheart of downtownbusiness tripfront desk staffblue lineflat screen tvthe room was nice
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371 - 375 of 1,106 reviews
Reviewed 24 September 2015

The best part about this hotel was the staff. Each staff person I encountered was truly amazing and did their best to ensure a great stay. The bed and the TV were very good and everything else was ok. I was not a fan of...More

Thank J21yea
Response from IHGCare, Guest Relations Manager at Crowne Plaza Chicago West LoopResponded 11 October 2015

Dear J21yea, Thank you for taking the time to express your thoughts and concerns regarding your stay at our hotel. I greatly appreciate your comments regarding our staff. It is indeed heartwarming when a valued guest takes the time to acknowledge the passion and effort...More

Reviewed 24 September 2015

I have done a seminar event at this hotel over 20 times since 2008. The repeat business should be clear evidence that I think this is a great business hotel. Convenient location, affordable and interesting restaurants. Well-designed rooms. And a terrific, friendly staff. Across the...More

Thank CarolnRobb
Response from Cole M, General Manager at Crowne Plaza Chicago West LoopResponded 15 October 2015

Dear Carolnrobb, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager

Reviewed 20 September 2015

Having stayed at the Crowne Plaza (not this location) previously, I was quite excited when our company put us at this hotel for an event. That excitement quickly turned into "what happened to this brand." There was only valet parking available (it seems like thats...More

Thank Michaelman_26
Response from Cole M, General Manager at Crowne Plaza Chicago West LoopResponded 22 September 2015

Dear Michaelman_26, Thank you so much for taking time out of your busy day to complete this review concerning your recent stay here at the Crowne Plaza Chicago Metro. I would like to sincerely apologize for the inconveniences you experienced with your guest room. Your...More

Reviewed 20 September 2015

Stayed two nights for business. Had a suite upgrade on the 16 floor nice size room could use better lighting for work. The outlets need to be tightened up they are loose and go into the wall when you plug something in. Ok restuarant and...More

Thank Biztravr
Response from Cole M, General Manager at Crowne Plaza Chicago West LoopResponded 22 September 2015

Dear Biztravr, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a pleasant stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager

Reviewed 17 September 2015 via mobile

The hotel was beautiful and had friendly staff to help with all our needs. There is not much to do in the hotel, but it was very nicely decorated and beds are extremely comfortable. We had a great stay!

1  Thank TravelCouple28
Response from Cole M, General Manager at Crowne Plaza Chicago West LoopResponded 15 October 2015

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$118 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#68 Family Hotel in Chicago
#90 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$118 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#68 Family Hotel in Chicago
#90 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (252)
Room & Suite (131)
Dining (10)
Business Centre & Event Rooms (4)
Nearby
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and
Greek Town make up the West Loop. The neighborhood is
best known as the location of Oprah Winfrey’s Harpo
Studios, but this downtown neighborhood is also an
up-and-coming spot for Chicago’s trendsetters. Several
sub-neighborhoods within West Loop make this a unique
neighborhood to visit. Dotted with factories and
warehouses, West Loop is packed with various types of
...More
Questions & Answers
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Bearfanatic
8 February 2018|
AnswerShow all 3 answers
Response from Larry S | Reviewed this property |
Get off near Halstead and Grand and then take an Uber or Taxi to the Hotel. About 5 to 7 bucks well worth it
1
Vote
Donna C
17 August 2017|
AnswerShow all 5 answers
Response from Miriam L | Reviewed this property |
I did not see better parking options close to this hotel or shuttle service options for this hotel.
1
Vote
Kelemvor33
18 July 2017|
AnswerShow all 2 answers
Response from slbeall | Reviewed this property |
No, there is no hot tub/pool at this hotel.
0
Votes
Room Tips
"Rooms across the very end of the hall from each other on the 11th floor were very quiet, good sound-proofing..."
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"Recommend higher floors, as it's located right on I-90"
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"The King corner rooms are only a few dollars more and offer a nice balcony and are very quiet."
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"It's next to the highway and the A/C-Heaters are loud. Stay off the 17th floor, the elevator is loud..."
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