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Hard Rock Hotel Chicago

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2,487 Reviews from our TripAdvisor Community

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Showing 2,251: English reviews
Chicago
Reviewed 4 weeks ago

About 4 years ago, I stayed 2x at Hard Rock Hotel Chicago while visiting my daughter in college. It was an excellent hotel to stay at all around price and quality of service and the room. However, last week's stay was so surprisingly different. First, I got an email for a flash sale for $99 and it was great except...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank N3565OGannap
Reviewed 14 December 2016 via mobile

We stayed for a week in this hotel. Daniela the receptionist was very friendly and helpfull, she is very nice like the rest of the team. In general the hotel looks old. We booked the suite views, the room was located at the 14th floor. The room was simple but the views were awesome. One of the nights we ordered...

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Thank andreasergey
Chicago
Reviewed 13 December 2016

I clearly made the wrong choice staying at HR Hotel. I selected this hotel because I thought I was getting a "deal" when booking online. Staff - unfriendly, too consumed by their cell phones and tablets to notice that I had trouble with my bags and could have used some assistance. My room was a joke - broken tile in...

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2Thank smonta_503464
Reno, Nevada
Reviewed 12 December 2016

Quick trip to soldier field to watch the bears and niners in the snow. Concierge on both those weekend 12/3 12/4 days was brilliant! Foid in the caribbean restaurant was terrific and well priced...but the bar service that saturday night was quite stellar! Dark haired guy by himself served the entire restaurant withprecision and charm. Knowledge and service skills spectacular....

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Thank john d
Boston, Massachusetts
Reviewed 11 December 2016

I stayed here for business in November. Upon check-in the front desk women were very nice and told me that I had received a complimentary upgrade, however, the room wasn't ready yet. I checked back an hour later and the room still wasn't ready so I forfeited the upgraded room for a room that was ready. If I had been...

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Thank Mary-Ann D
Reviewed 9 December 2016 via mobile

I love hotels with free breakfast I think it should be standard with all hotels if that person stays more than a night. They charge too much I wasn't impressed even the room was very nice but for what they charge their should been free food involved. Also i still hate the 12 o'clock check out routine you would think...

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1Thank Francisco V
Solano County
Reviewed 8 December 2016

I stayed here a few years ago for a convention. We had a really nice room. The only exception was the creepy black and white photo of Marilyn Manson on the wall. Freaked me out so much, I took it down while we were there LOL Other than that, great place. I enjoyed myself. I picked the January Date, because...

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Thank Angela0401
Chicago
Reviewed 8 December 2016

Hard Rock Hotel Chicago is an absolutely amazing Hotel that combines Art Deco architecture with modern amenities and fixtures. The rooms were clean and comfortable with awesome views. In addition, the staff was attentive, friendly, and professional. Also, recommend Chuck's, located on the main floor, for drinks and/or appetizers. Overall, great experience and will definitely stay at the Hard Rock...

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Thank BMR_909
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow! What a fantastic review. Thank you so much for sharing this with us and the TripAdvisor community. We certainly appreciate the amazing feedback, and this is a great example of the stay we aim for for each and everyone one of our guests. And from the looks of it, we'll be able to provide this to you again and...

Saint Louis
Reviewed 7 December 2016 via mobile

Great location and a very friendly and helpful staff. Room was a little worn. Toilet ran all the time even after maintenance came to fix it. Broken tiles in and around shower. Have stayed in much better for the price but then have also stayed in much worse for more. If the room was slightly better would have given it...

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1Thank Daniel S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for this feedback, we certainly appreciate you taking the time out for us to share your experience. We are so sorry about the maintenance issues that negatively affected your stay. We are working diligently right now to attend to and fix permanently these issues, so we're glad we're able to address this together. Thank you, though,...

Holly
Reviewed 5 December 2016

Nice hotel for the money - we had great views however the bathroom needed a little love. Nothing to not stay there again but just basic things like the toilet constintly running and a chip in the bathtub. We had a corner room and it was a great size with plenty of room & nice views!

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Thank paulinebE1823QX
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for this feedback, we certainly appreciate you taking the time out for us to share your experience. We are so sorry about the issues that impacted your stay, and we want you to know are working right now to permanently fix these issues, so we're glad we're able to address this together. As for you those...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $164 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
6 months ago
Milwaukee
over a year ago
Moline, Illinois
10 months ago
2 months ago

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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not all rooms have a good view but seems like higher floors have better view of Chicago and it is a great view from say floor 23 and above.”
 of 5 bubbles SunilF436, 29 Dec 2016 | Read review
“Rooms overlooking Trump Tower are sunny and spacious”
 of 5 bubbles maureeshaw, 19 Dec 2016 | Read review
“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 29 Nov 2016 | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 15 Nov 2016 | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 5 Nov 2016 | Read review
5 of 5
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