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Hard Rock Hotel Chicago

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2,468 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Chicago
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Showing 2,233: English reviews
Lawrence, Kansas
Reviewed 2 weeks ago

We decided to stay on the other side of Michigan Ave and have always had great success in Hard Rocks. Our mini-fridge did not work, nor did the tablet that sets the alarm. There were glasses outside of room doors the three days we were there. This hotel is not very clean either. I spent more here than I usually...

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Helpful?
Thank CE44
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for sharing your feedback. We are so sorry to hear about the negative experience you had this time around at our hotel. This is never the experience we want for our guests to have, and we have made sure to share this information with the entire management team to ensure these details can be prevented in...

Kitchener, Ontario
Reviewed 2 weeks ago

This hotel is in a fabulous location to everything. Can walk to the magnificent mile, subway, etc. from here in no time. Hotel has a funny smell in the lobby (smells like they are pumping cologne through the air vents) and it is overwhelming - anytime we needed to talk to the front desk I sent my husband to do...

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1Thank laurenm13
New Hope
Reviewed 2 weeks ago

I'm a Software Sales Rep and I was traveling to visit clients in Chicago. My girlfriend accompanies me on some trips and we love Chicago so we stayed a few extra days. Our stay at the Hard Rock was a 5/5. Hard Rocks are just great hotels. When we got home my girlfriend realized that she lost her FitBit (costs...

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Thank Trevor H
Sioux Falls
Reviewed 3 weeks ago

Great room, awesome location...lots of fun....floors have a theme ie. Prince, Springsteen, Bowie...each floor has a rock and roll display....guitars to use a the front desk...Good restaurants within walking distance...Night life everywhere !!

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Thank Rick C
Dartmouth, Nova Scotia
Reviewed 3 weeks ago

We had a great stay at the Hard Rock Hotel Chicago. A few days before arriving I spoke with Stephanie at concierge in regards to getting to/from the airport and United Center. She was very informative and gave me great information and even said she would help us use the uber app ( which is not available in our area...

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Helpful?
Thank pameladG3923AF
Sydney, Australia
Reviewed 3 weeks ago

Loved the location where Hard Rock was located ... short stroll to everything you need. The Hotel foyer /reception is beautiful but the rooms are very basic. Nothing compared to Hard Rock Orlando... Concierge was a big help very friendly. Overall was a great stay for our 2 nights in Chicago. We also got treated with popcorn and a bottle...

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Thank Megz16
Reviewed 3 weeks ago via mobile

We went for a short weekend trip and were very pleased. The hotel is nice and staff is friendly. The rooms have been updated but the lobby is very small. It's in a great location to see many of the points of interest of the city. We walked everywhere! Parking at the hotel is expensive so we parked at a...

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Thank Erica C
Reviewed 4 weeks ago

This is a great hotel right in the centre of everything. This hotel is pretty central to everything, a short walk to go shopping in N Michigan Ave, fifteen minutes walk to Navy Pier, The John Hancock Center or the Willis Tower (Sears Tower) and only five minutes from several theatres and parks. This is only a short walk, seven...

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Thank Martin F
Chicago
Reviewed 4 weeks ago

Very Bad experience in Chicago & Hollywood Fl locations. Rooms are outdated. Carpet smells like Bad Dirty Feet. Mold in Shower in FL location. Staff does not care. We travel alot and stayed at 2 locations within 2-3 weeks, and was completely disappointed. We Paid for2 (TWO) Upgraded Rooms and when we arrived inc Chicago told they were not available...

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Helpful?
Thank H874APjamesg
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for taking the time out for a phone call with us, it was great getting a chance to speak with you. Again, we're so sorry your stay was not up to the standards we take pride in delivering, and you should expect. We really appreciate your feedback, and we cannot wait to have you back to...

Chicago
Reviewed 4 weeks ago

The hotel seems fancy until you get to your room then it's like walking in a comfort inn. The room was dark, dingy and stuffy. I would much rather stay elsewhere when I'm being charged $300 per night. I will never again stay at this hotel.

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Thank rachelmB9764RN

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $177 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
5 months ago
Milwaukee
over a year ago
Moline, Illinois
9 months ago
1 month ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 29 Nov 2016 | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 15 Nov 2016 | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 5 Nov 2016 | Read review
“Corner rooms are more spacious, bathroom is bright and huge shower”
 of 5 bubbles H2374DImelanieh, 2 Nov 2016 | Read review
“Make sure to ask about the amenities like having a record player or guitar brought to your room!”
  • Great photo of Joe Strummer in the room behind my wife rocking out.
  • The guitars set up when we walked in our room.
  • Record player and records set up on desk in the room!!!
 of 5 bubbles 86alecm, 17 Oct 2016 | Read review
5 of 5
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