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All reviewsstandard hi expressfront deskshuttle service was excellentone night stayan early flightroom was clean and comfortablerental carexpensive hotelbusiness centernext morningbuffet breakfastchoose this hotelyogurtupgraded to a suitethe hotel staffwould stay againmini fridge
I've been on the road for about 5 years. This hotel has the friendliest staff I've ever met. Always a smile and good morning or good night. I would recommend this hotel and I'd definitely stay here again. Keep up the good work.
My family and I stayed at this property on the Chicago marathon weekend nothing to said but great service from check in with Juan, breakfast with Simona our housekeeper that unfortunately I forgot her name and the night FD lady, I was lucky to meet...More
2 Thank gusgonzalez1012
Response from General M, General Manager at Holiday Inn Express Chicago-Midway AirportResponded 13 October 2017
gusgonzalez1012, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We're so pleased to know you had a five star experience! We'd love to welcome you back again.
This property was very clean and updated! The customer services that we received from Ms. Shavon was phenomenal! Also, the cleaning staff was outstanding. The breakfast bar was excellent! This is what customer services looks like! The hotel is located about five minutes from the...More
The Hotel is awesome as far a luxury and accommodations but certain staff have horrible interpersonal, social and customer service skills. In particular the clerk named Shavon. Nothing personal against her because I don't know her personally but her customer service skills were horrible! She...More
1 Thank Stefan B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Chicago-Midway AirportResponded 4 weeks ago
Hi Stefan B,
Thank you for taking the time to share feedback and for staying with us. I appreciate you for bringing your observations to our attention so we can continue to work on areas where we may have opportunity. I apologize that you did...More
We stayed in the hotel twice. Once when we were flying out for vacation early on a Saturday. Then again on the way back home. The room was clean and comfortable on both occasions and we enjoyed our stay both times. On the first night...More