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AC Hotel Chicago Downtown

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#71 of 187 Hotels in Chicago
Certificate of Excellence
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AC Hotel Chicago Downtown
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1,357 Reviews from our TripAdvisor Community

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There are newer reviews for AC Hotel Chicago Downtown
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Showing 1,230: English reviews
Vacaville
Reviewed 26 May 2013

Being my first trip to Chicao I was very excited to stay downtown and had purposely booked a suite at $230 a night so I would have a view of the city. Upon check in I was told my room was a "mini" suite with no balcony or view. I asked if I could pay more for a view and...

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3Thank Moonbaby728
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear Moonbaby728, Thank you for taking the time to share your experience during your recent stay at our hotel. Please accept our sincere apologies for the unfortunate situation with your accommodations and service. We pride ourselves on our friendly service and unfortunately we fell short of our goal and your expectations. We hope you will allow us another opportunity to...

Milwaukee, Wisconsin
Reviewed 24 May 2013

I was excited about staying at the Four Points. The location was perfect for anything around Magnificent Mile. I also received the rate for a steal on a third party site for that day. I KNEW that it was going to be a good stay when I was still in the taxi and the bellman already recovered my bags and...

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3Thank Exhaling
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear Exhaling, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Chicago. We are happy you chose our hotel for your stay in Chicago and thank you for your business. Thank you for your wonderful comments on our "excellent and attentive service" and happy you enjoyed the free internet. We hope to...

Florianopolis, SC
Reviewed 23 May 2013

Hotel super bem localizado em Chicago a duas quadras do metrô e perto de uma grande variedade de restaurantes e shoppings. Quartos muito espaçosos e sempre limpos. Atendimento da recepção é maravilhoso. This hotel has a great location in Chicago. Two blocks of the subway and near a lot of restaurants and malls. The room is very big and all...

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1Thank Gustavo_Tattoo
Cleveland, Ohio
Reviewed 21 May 2013

I would say my first stay at this Four Points property was definitely far better than this last stay, here's why: 1. Staff was just generally unhappy and it always seemed like I was "bothering" them. For example, when calling the front desk to ask for fresh towels they seemed agitated. Then the towels never came. So my wife had...

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4Thank Pezman2005
Wheaton, IL
Reviewed 16 May 2013

We really enjoyed this hotel. It was very clean, the bed was very comfy. Although we had a rather sparse room, it was just fine for our purposes. And the location, right in the Gold Coast, couldn't be beat. What a wonderful neighborhood, right near Bloomingdale's (fka Medinah Temple - you can see remnants of that great old place peaking...

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1Thank MillerBeachGirl
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear MillerBeachGirl, Thank you for taking the time to write a review of your recent stay at the Four Points by Sheraton Chicago Downtown. We are happy to hear you really enjoyed our hotel and the comfy bed. The location of our hotel is always a positvie experience for our guests. We hope to see you again soon for a...

Toronto, Canada
Reviewed 13 May 2013

Had a great time at the Four Points Sheraton. The staff were very helpful for the most part and were welcoming when we first arrived. The room itself was great, very clean, spacious and with all the amenties we needed. Location can't be beat...one block from Michigan Ave., 5 min walk to the Red Line subway and in the midst...

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2Thank mf32
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear mf32, Thank you for taking the time to share your recent visit at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel and happy to hear you had a "Great Stay" with us. We look forward to welcoming you back again very soon. Best regards, Mary Orlando, General Manager maryorlando@fourpointschicago.com

Reviewed 10 May 2013

Great staff very kind. Great location and room was nice surprised to see a balcony with beatiful view of Michigan ave. comfy beds great overall time. This is the 2nd time I've stayed at this hotel and would definatly stay again!

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Thank REB1983
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear REB1983, Thank you for taking the time to share your "Wonderful overall experience" regarding your stay at the Four Points by Sheraton Chicago Downtown Magnificent. We are delighted you chose our hotel for your 2nd visit to downtown Chicago and look forward to welcoming you back on your 3rd visit. Please contact me directly for reservation assistance. Thank you...

Portland, OR
Reviewed 9 May 2013

The best thing about this hotel is that it is walking distance from so many restaurants and shops on Rush Street, the Magnificent Mile and downtown Chicago. The reason for 4 stars rather than 5 was the inconsistency of room service and the street noise -- one day, one creamer even though I needed 2, next day no creamers and...

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Helpful?
Thank greeneyes08
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear greeneyes08, Thank you for taking the time to write a review about our hotel on Trip Advisor. We appreciate the feedback regarding the inconsistency of service as it assists in providing us with the opportunity to improve our training and service levels. Please be assured this information is shared with our associates in order to improve the guest experience....

Reviewed 8 May 2013

Parking was very expensive ($45) but I guess that's to be expected in Chicago. However it was literally down the street from there magnificent mile. 10 rest within a block radius. Good value for the hotel and location

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Thank okimat
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear okimat, Thank you for your recent review on the Four Points by Sheraton Chicago. We appreciate your comments regarding our "Great Location" and "Good Value". We hope to see you again soon on your next trip to Chicago. Thank you for being our guest. Best regards, Mary Orlando, General Manager maryorlando@fourpointschicago.com

Exeter, United Kingdom
Reviewed 7 May 2013

We decided to do something a little different this year and visit 3 US cities and travel between them by train, Amtrak to be exact. Our first city was Chicago and after a search settled on the Four Points Sheraton North Rush St for our 5 night stay. Good hotel, very close to the Magnificent Mile. Great rooms and very...

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1Thank Peter H
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review

Dear Peter H, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel for your "Three City Tour" and appreciate your kind remarks regarding our helpful and welcoming staff. Our location is perfect when visiting the Magnificent Mile and we hope to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 

Additional Information about AC Hotel Chicago Downtown

Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Region: United States > Illinois > Chicago > Near North Side
Price Range: $228 - $660 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Chicago Downtown staff and other travellers.
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Questions? Get answers from AC Hotel Chicago Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There's a lounge on the 4th floor, so it might be smart to avoid floors 3 and 4.”
pgiamario, 10 Apr 2017 | Read review
“Higher floor”
stevendale, 4 Apr 2017 | Read review
“Be aware of high parking cost.”
GMS1556, 9 Feb 2017 | Read review
“A higher floor is a bit quieter. Two blocks from Michigan Ave and major hospital(sirens).”
815briank, 1 Jan 2017 | Read review
“We were on the 8th floor...loved it! Our room was quiet with no traffic noise.”
64JanaM, 3 Dec 2016 | Read review
5 of 5