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The James Chicago

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#40 of 185 Hotels in Chicago
Certificate of Excellence
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3,017 Reviews from our TripAdvisor Community

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Showing 2,849: English reviews
Reviewed 5 days ago NEWvia mobile

We have held 2 corporate conferences here in the past 6 months and couldn't recommend The James enough! Very accommodating, friendly staff and excellent spaces. One of Chicago's best boutique hotels! Highly recommended for business travelers or couples.

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Helpful?
Thank Jacob K
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Jacob K, Thank you for taking the time to write such a wonderful review about your experience with us at The James Chicago! We are truly humbled by your gracious compliments of our friendly staff, wonderful meeting spaces, and our hotel. We appreciate your loyalty and are honored of your recommendation to other business travelers and couples. Thank you...

Carbondale, Illinois
Reviewed 5 days ago NEWvia mobile

My room was extremely spacious and the staff was amazing! The entire building is very clean and well maintained. The meeting spaces provided a great space for our group with many opportunities for breakout sessions.

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Helpful?
Thank Tifft_Fam
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Tifft_Fam, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am glad you enjoyed our clean hotel and the meeting spaces as well. But the best compliment I can receive is that the service provided by our team was exceptional and that their efforts helped to make your visit...

Arlington, Virginia
Reviewed 5 days ago NEW

We spent Martin Luther King weekend here in a lovely suite on the ninth floor. Lovely appointed rooms in a great location, near shopping and good restaurants. Only nit is the bar's drinks are way over-priced.

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Helpful?
Thank clledbetter
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear clledbetter, Thank you for your great review. I'm happy to see that you have enjoyed your lovely loft suite on the ninth floor and our convenient location. We are in a great area with many shopping and dining destinations. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford

Vernon Hills, IL
Reviewed 6 days ago NEW

The room had a very nice layout and was very comfortable. Great location for shopping and dining. The service was beyond attentive. Only small problem is the TV went out a couple times but wasn't a big deal.

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Helpful?
Thank Ellen T
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Ellen T, Thank you for taking the time to write about your recent trip to The James Chicago. I first want to apologize for the TV issues, this is not the experience we expect our guests to have but are glad that despite this setback, you enjoyed your stay. I am honored to hear that your experience with us...

Chicago, Illinois
Reviewed 1 week ago

Despite circumstances beyond my control I had to stay here for two consecutive weeks. I would not recommend this hotel to my worst enemy. Staff thinks that they are doing you a favor ....there is no ice. you have to wait forever to have staff bring it up. Staff is nosey, snooty and judgmental and the rooms are not any...

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Helpful?
Thank Cheryl C
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Cheryl C, I would like to apologize for the mulitple inconveniences you experienced during your stay. We take guest feedback very seriously, and it is disconcerting to hear that you had such an unpleasant stay. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not exceed your expectations...

Reviewed 1 week ago via mobile

Stayed here on a last minute change of hotels. While the staff was friendly and the room was of a nice size the little things made the stay less than ideal. The sofa in the room was terribly uncomfortable and had stains as well. The remaining furniture seemed to be modern garage sale finds. A mirror placed in front of...

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Helpful?
Thank Michael C
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Michael C, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am disappointed to read about your experience with us; it is our goal to exceed expectations with each of our guests, and the conditions that you described are below the high standard we expect. We take customer feedback...

Reviewed 1 week ago

During our beautiful stay at The James we had a wonderful time. The staff was kind, they helped us navigate Chicago. However the "Above and Beyond" came after we left. Our daughter left her "blankie" behind, a priceless item and she was devastated. We called and the staff was very helpful, but to no avail. They answered our repeated emails,...

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Helpful?
Thank Angie L
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Angie L, Thank you for taking the time to share about your recent stay with us at The James Chicago. We are appreciative of your wonderful compliments of our hotel and helpful staff. I am glad our staff was able to go above and beyond your expectations and retrieve such a sentimental item for you. I am very happy...

Chicago
Reviewed 1 week ago

The hotel service is friendly the location is great for anything you like to do like dinning sightseeing museums and plays all near by the service of the staff top to bottom is great from the door man to the front desk maid service to the spa everyone is helpful have never had a problem staying here

Review collected in partnership with this hotel
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Helpful?
Thank X4685IEthomast
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear X4685IEthomast, Thank you for your wonderful feedback. I'm happy to see you enjoyed your stay and I appreciate your comments about our staff. We are very proud of our service and do all we can to make our guests stay memorable. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford

Burlington, New Jersey
Reviewed 1 week ago

We booked The James because it is close to the Northwestern Medical School. We were very pleased with the hotel. The staff is friendly and very accommodating. The gym is a good size and offers a nice selection of equipment. The location is perfect to walk around the city. We enjoyed our stay!

Review collected in partnership with this hotel
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Helpful?
Thank DollyD
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear DollyD, Thank you for taking the time to share about your recent stay with us at The James Chicago while you visited Northwestern Medical School. I am delighted to hear that you enjoyed your visit with us, thanks to our convenient location and spacious gym. I am especially proud of the outstanding service provided by our team and that...

Washington DC, District of Columbia
Reviewed 1 week ago

We had a great stay for Obama's farewell. Conveniently located to Eataly, magnificent mile and Giardanos. Very central location and near the CTA. Received a free upgrade and super friendly staff. Room had one of the best beds I've slept on in a hotel.

Review collected in partnership with this hotel
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1Thank Melissa W
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Melissa W, I am honored we were able to host you for you visit to the city for Obama's farewell. Thank you for taking the time to share about your recent stay with us. I am delighted to hear that you had a great visit, thanks to our very comfortable beds, convenient location, upgraded room, and most of all,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: $177 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, TripOnline SA, Travelocity, Cheap Tickets, Priceline, Booking.com and Jetsetter so you can book your The James Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#28 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Obviously, to get the best view, you want a higher floor.”
 of 5 bubbles clledbetter, 17 Jan 2017 | Read review
“Go to another hotel. There are several nearby....choose the Godfrey or the Palomar to start.”
 of 5 bubbles 552cherylc, 14 Jan 2017 | Read review
“Upper floors, courtyard facing has zero view but very quiet.”
 of 5 bubbles 433edwardg, 19 Dec 2016 | Read review
“stayed a number of times on different floors, all rooms great”
 of 5 bubbles bobbiew395, 6 Dec 2016 | Read review
“Avoid the room that have a view on a building with climatisation on the roof (groundback noise)”
 of 5 bubbles Nathalieeddy, 30 Nov 2016 | Read review
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