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The James Chicago

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#38 of 185 Hotels in Chicago
Certificate of Excellence
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2,969 Reviews from our TripAdvisor Community

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Showing 2,805: English reviews
Miami, Florida
Reviewed 1 week ago

We picked the hotel because of its location in North River. Two blocks away from red line subway station connected to the airport and two blocks away from Michigan. Great costumer service, nice rooms walking distance from almost everywhere. We were at floor 17 but I think (this is subjetive) the hotel needs an update.

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Helpful?
Thank kepokomemolo
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear kepokomemolo, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our convenient location and great customer service, and that both made your visit enjoyable. I appreciate your opinion on our hotel and hopefully during our next renovation that will be something we can improve. I...

Bethesda, Maryland
Reviewed 1 week ago

We stay at the James every Thanksgiving because they always go beyond our expectation. The location of the hotel could not be better - you are 1 block away from the best part of Michigan Ave. in the center of the city. This area has the best shopping, and is really close to Lake Shore Drive, the parks, as well...

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Helpful?
Thank IstanbuliteinUSA
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear IstanbuliteinUSA, Thank you for writing such a wonderful review about your stay at The James Chicago! It is truly an honor to be a part of your Thanksgiving tradition and that you have had a continually great experience with us. We appreciate your wonderful compliments of our entire staff and hotel. Thank you again for your loyalty to The...

Cincinnati, Ohio
Reviewed 1 week ago

The hotel is in a great part of town, but that is the only thing it has going for it. The hotel rooms look like college dorms, the standard rooms have double beds in them (small enough to knock stuff off the bed side table when stretching), the walls are so thin-you can hear the person in the room next...

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Helpful?
Thank TWhee08
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear TWhee08, Thank you for taking the time to share about your experience with us at The James Chicago. I am sorry to hear about your negative experience while with us; the stay you described is simply not up to our high standards and I am truly sorry that we missed your expectations, and our own. I would appreciate the...

Pilesgrove, New Jersey
Reviewed 1 week ago

I had never heard of the James until I saw a special on the Food Network about David Burke's Primehouse. It is connected to the hotel. So when I realized we would be in town for 1 night we decided to stay at the hotel and dine at the restaurant. What a pleasant surprise!! Everything from the size of the...

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Helpful?
Thank CBDB68
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear CBDB68, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored that you had an enjoyable experience thanks to our amazing staff, comfortable beds, and size of the hotel. It is great to hear that David Burke's Primehouse was the reason for your stay and I am...

Massachusetts
Reviewed 1 week ago via mobile

My wife and I stay at the James every year over thanksgiving Friday as a chance to enjoy all that Chicago can offer while leaving the kids with the grandparents. For a very reasonable rate given its downtown location, we have always experienced great service and enjoy the somewhat boutique feel of the hotel. It's walking distance to everything and...

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Helpful?
Thank Search4SunSurf
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Search4SunSurf, Thank you for taking the time to share about your stay with us at The James Chicago. I am honored to hear you chose our hotel for your Thanksgiving weekend get away, and that you had a great experience thanks to our professional team, fitness center, great location, and comfortable rooms. Most of all, we appreciate your continued...

Montreal, Canada
Reviewed 2 weeks ago

I stayed at this hotel with a buddy for a boys weekend and we could not have been happier with the selection. The hotel is perfectly located to Magnificent Mile and all the restaurants and bars. Everything was well within walking distance. The first impression of the hotel was the lobby. Was very cool and inviting. The staff at the...

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Helpful?
Thank coreymtl
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear coreymtl, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you enjoyed your visit, thanks to our awesome location and cool hotel. As you mentioned, our downtown location does subject us to some street noise, but I relieved that this did not negatively impact...

Chicago, Illinois
Reviewed 2 weeks ago

We stayed here one night in November and were very impressed with this hotel and our room. The location is great and the hotel is situated near Michigan Avenue and surrounded by restaurants, shops and has a Trader Joe'sright across the street with a full liquor lineup and lots of food and snacks should you want something that isn't from...

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Helpful?
Thank Nicole C
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Nicole C, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored that you had an enjoyable experience thanks to our amazing staff. We also appreciate your compliments of our comfortable bed, clean rooms, bathroom amenities, and glad that our location was convenient to the places you...

Chicago
Reviewed 2 weeks ago

I have always felt the staff at the James is exceptional. The best of any hotel I've ever stayed at. This trip as well. The James Chicago sets the example that other hotels should follow. Thanks for a great stay.

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1Thank vanessamB3432AD
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear vanessamB3432AD, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored by your generous compliments of our exceptional team. The greatest compliment I can receive is that it was the service provided by our entire team that made the most memorable impression; I completely agree that they are...

Reviewed 2 weeks ago via mobile

Don't let the tired reception or uninspiring restaurant and bar area fool you, I loved this hotel. The location on the golden mile is fantastic for shopping and site seeing. My room was a great size, clean with everything I needed. If I'm Chicago again will certainly be staying there.

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Helpful?
Thank James S
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear James S, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is excellent to hear you enjoyed our spacious, clean rooms, and also our convenient location near the Magnificent Mile. I would like to apologize that some details in the hotel were not to your satisfaction. I am happy...

Chicago
Reviewed 2 weeks ago

Hotel is very convenient to shopping and dining. Staff was courteous and helpful. Rooms were clean and updated, but common areas and halls seemed to lack the same updates. Car was not available for use for business meetings as advertised and is hit or miss on what hours it is available.

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Helpful?
Thank tarac616
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear tarac616, Thank you for taking the time to share about your recent experience with us at The James Chicago. I am delighted to hear that you enjoyed our central location, well appointed rooms and most of all the service provided by our entire team. However i am truly sorry to read that our Courtesy car wasn't available when you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, David Burke's Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: $176 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#14 Spa Hotel in Chicago
#26 Luxury Hotel in Chicago
#26 Business Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
19 questions
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Fort Worth, Texas
2 months ago
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4 months ago
Boston, Massachusetts

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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stayed a number of times on different floors, all rooms great”
 of 5 bubbles bobbiew395, 6 Dec 2016 | Read review
“Avoid the room that have a view on a building with climatisation on the roof (groundback noise)”
 of 5 bubbles Nathalieeddy, 30 Nov 2016 | Read review
“The higher floors non street side are a must.”
 of 5 bubbles 922jamiek, 16 Nov 2016 | Read review
“All rooms are comfortable and lovely”
 of 5 bubbles robinb385, 14 Nov 2016 | Read review
“Higher floors are quieter.”
 of 5 bubbles 158amyt, 2 Nov 2016 | Read review
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