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BEST WESTERN Plus Hawthorne Terrace Hotel

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#33 of 185 Hotels in Chicago
Certificate of Excellence
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793 Reviews from our TripAdvisor Community

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Showing 769: English reviews
Reviewed 6 days ago NEW

Great customer service. The front desk staff went above and beyond on 2 occasions. Breakfast was great, plenty to choose from. Checkin was quick and efficient. Checkout was the same way. No problems. We asked for restaurant recommendations and they offered several nearby the hotel.

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Helpful?
Thank patwN6494OI
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Atlanta, Georgia
Reviewed 1 week ago via mobile

Stayed here 2 nights while on business. The room was average - clean, bathtub shower (with broken hand held shower head that wouldn't spray straight), firm bed, had to call front desk for soap, wifi worked first day, not second day. Breakfast was a disappointment, in a very tiny L shaped room, with barely enough room for 2 people to...

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Helpful?
Thank CDNFamilyTravellers
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Westlake Village, California
Reviewed 1 week ago

Nice neighborhood hotel on Broadway in Lakeview that is close to everything amenity you desire. You can walk to restaurants, theatre, Cubbies, farmers market, the Lake, buses, trains, and the destinations go on and on. If you have family close by ask for their neighborhood rate.

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Helpful?
2Thank E6676OHgaryf
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Our staff truly cares with Genuine hospitality. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Albuquerque, United States
Reviewed 1 week ago

We had a lovely time at this hotel. It's in a great part of town. The atmosphere is very comfortable, the hotel itself is very comfortable. Loved the fitness / jacuzzi area. Loved the attitude of the staff. Everyone seemed focused and concerned on delivering the best service. I really wish we could've spent the week.

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Helpful?
1Thank rebeccadN5116FE
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Fairfax, Virginia
Reviewed 2 weeks ago

On the "plus" side the staff were genuinely courteous, helpful, knowledgeable and overall pleasant. On the "minus" side The refrigerator in our room did not work so I lost food and bottled drinks. The heating/air conditioning unit in our room was too loud and never turned off. We lost restful sleep. The breakfast included with room charge was average at...

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Helpful?
1Thank HolidaySam21
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Mesa, Arizona
Reviewed 2 weeks ago

From booking over the phone (Chase and Cheo) to checking in and checking out, this was one of the BEST hotel experiences I have ever had!... that sounds extreme, but I have to tell you that the amenities provided (the free water in the room, the soft towels, the updated decor, the location, the fresh hot breakfast meats and eggs,...

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Helpful?
1Thank James E
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, It’s really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers and so much more, it’s our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all...

Los Angeles, California
Reviewed 3 weeks ago

Pros: Location is near Boystown, and 20min walk to Wrigley Free Breakfast Very Clean Cons: Staff is always "busy" S/C/V Security: There is a card access to enter the building. Exits are clearly marked. Cleanliness: The room was spotless, sheets nice a bright white and soft. Value: So my grand total for my stay was $142. And even with the...

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Helpful?
1Thank Jesus C
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Lowell, United States
Reviewed 3 weeks ago

This is a really cute hotel in a nice area. Our room was very clean and parking was both reasonably priced and easy to access. We received a free upgrade to a king suite. Breakfast was described as continental, and we were pleasantly surprised that some hot items were offered as well. We will definitely stay in this hotel the...

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Helpful?
Thank jillbH869FJ
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Kalamazoo, United States
Reviewed 3 weeks ago

Top quality service all the way around. I would highly recommend this hotel. Walking distance to everything you would need and short drive to downtown. Restaurants and shops are all along Broadway and your nightlife if interested is on Halstead.

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Helpful?
Thank L7514WGtoms
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel...

North Bethesda, United States
Reviewed 3 weeks ago

It was a pleasure, and a surprise, to experience this Best Western gem in Lakeview. Hidden away from the street itself, the entrance and curb appeal are pleasant. The rooms were the real surprise - completely renovated with modern fixtures, wood flooring, and refreshed bathrooms! I have already recommended it to my Chicago area colleagues.

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Helpful?
Thank sharonmw2016
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are delighted to read your review, thank you for your recommendations. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
When you stay at Hawthorne Terrace, you become a part of an amazing community - a community with great heart, culture and a passion for diverse experiences, all nestled in the vibrant Lakeview East neighborhood of Chicago. Whether you seek adventurous dining, a vigorous run along Chicago's lake shore, one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, Hawthorne Terrace is your threshold to this extraordinary community where we encourage you to Live. Play. Stay. Like a Local. ... more   less 

Additional Information about BEST WESTERN Plus Hawthorne Terrace Hotel

Address: 3434 N Broadway St, Chicago, IL 60657-2516
Region: United States > Illinois > Chicago > Lakeview
Price Range: $160 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Plus Hawthorne Terrace Hotel 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Hotel Chicago
Best Western Chicago
Chicago Best Western
Hotel Style:
#20 Family Hotel in Chicago
#59 Romantic Hotel in Chicago
#72 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Hawthorne Terrace Hotel staff and other travellers.
6 questions
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Wisconsin
4 months ago
Massachusetts
6 months ago
Huntington, West Virginia
Thompsonville, Illinois
8 months ago

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Questions? Get answers from BEST WESTERN Plus Hawthorne Terrace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the better 4th floor for me”
 of 5 bubbles 103jesusc, 20 Nov 2016 | Read review
“Cheo McNeal and the rest of the staff are great!”
 of 5 bubbles stevefugiel, 29 Oct 2016 | Read review
“Try to get a room that doesn't over-look the parking garage, as it's really LIGHT in the room at night DESPITE the wooden "shutters".”
 of 5 bubbles 353shirleyr, 29 Oct 2016 | Read review
“There is no room service, but there is a small refrigerator in the room”
 of 5 bubbles G0ldlion, 28 Oct 2016 | Read review
“We were at the front of the hotel which I think would be the nicest. ”
 of 5 bubbles H636JLjohng, 27 Oct 2016 | Read review
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