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BEST WESTERN Plus Hawthorne Terrace Hotel

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#33 of 189 Hotels in Chicago
Certificate of Excellence
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793 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Hawthorne Terrace Hotel
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Showing 769: English reviews
Browns Valley, Minnesota, United States
Reviewed 3 weeks ago via mobile

This hotel met the need for somewhere to sleep but I expected better beds for what I paid for the place. I did not sleep well due to the bed not being comfortable. The breakfast was terrible. Some hot items like egg patties and sausage and there were lots of pre-made packaged items available. Staff were nice and greeted me...

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Helpful?
Thank Leigh D
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Reviewed 4 weeks ago

Friendly and informative staff. Room size, condition and amenities are quite acceptable. I was in for a downtown trade show, and the location here, with great public transportation access, and good food within walking distance made this a great lower priced alternative to the big and expensive hotels downtown.

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Helpful?
Thank David M
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, Our staff truly cares with Genuine hospitality and I hope we can be worthy of a better experience upon your return. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Oregon City
Reviewed 2 November 2016

Good hotel, excellent location. Very nice and helpful staff. Close to the cubs hone, Wrigley field. Go Cubbies!!. That's all I really have to say. Very nice reception area. Breakfast area is too small and gets crowded easily.

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Helpful?
Thank pkgeng4
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, It’s really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in our lobby and so much more, it’s our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring...

Punta Cana, Dominican Republic
Reviewed 2 November 2016

We had a room probably as large as an apartment. There was a refrigerator, microwave and dishes supplied by the hotel which made it nice because there was a grocery store maybe 100 feet away. A nice breakfast was provided each morning you can't go wrong.. There are also nice restaurants within walking distance. The staff provided excellent service. We...

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Helpful?
Thank Charles & Chris... B
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel...

Reviewed 2 November 2016 via mobile

The hotel is cozy, clean and close to public transportation. The breakfast is hot and tasty. There is usually some free street parking available nearby which is nice if you have a car. Prices are reasonable for the area. I always look to this hotel when coming to Lincoln Park.

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Helpful?
Thank Michelle M
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are pleased to read your review and would enjoy to welcome you back. Thank you for you loyalty and choosing us for all future stays. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Chicago, Illinois
Reviewed 30 October 2016

I stayed there during the Cubs World Series games. Worked with Cheo McNeal and he was fantastic! Awesome service and great environment. It is conveniently located near Wrigley Field. They are great to work with.

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Helpful?
Thank stevefugiel
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Reviewed 30 October 2016

Our porter was Chao, who was very helpful in assisting us in checking for bed-bugs before bringing our luggage out of the vinyl-floored bathroom! Room was smallish, but comfortable, with wood flooring planks. Shutters on windows were "just 'okay'" for keeping-out light. (Our room looked right into the well-lit parking garage.) He gave us the recommendation for New Tokyo for...

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Helpful?
Thank 353shirleyr
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Plainfield, New Jersey
Reviewed 28 October 2016

Smallish, 4 floor hotel in Boystown and near Wrigley Field. Put off at first by the lack of luster in the lobby, but the room was clean, neat, and had everything you would expect from a larger more modern hotel...except room service...then again, I don't think room service is expected at any Best Western. The room was quiet, the bed...

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Helpful?
Thank G0ldlion
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, It’s really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in every room and so much more, it’s our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring...

Maple Ridge, Canada
Reviewed 27 October 2016

It was a quiet hotel with lots around to enjoy. The staff were friendly and helpful throughout. Even the cleaning staff went out of there way to be friendly and accommodating. Would go back anytime I am in Chicago.

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Helpful?
Thank John G
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, Our entire Team displays a genuine and hospitable "culture". Every guest every time is our DNA. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Niceville, United States
Reviewed 27 October 2016

Best hotel in Chicago. I have stayed at all of the 5 Star hotels in Chicago as a businessman beginning in 1966. This hotel has "down-home" real personality and hospitality. Great Staff and covered parking next door. Walking distance to Wrigley Field and at least 6 great restaurants. Many hotels today charge $3 for a single bottle of water, here...

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1Thank Louis B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
When you stay at Hawthorne Terrace, you become a part of an amazing community - a community with great heart, culture and a passion for diverse experiences, all nestled in the vibrant Lakeview East neighborhood of Chicago. Whether you seek adventurous dining, a vigorous run along Chicago's lake shore, one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, Hawthorne Terrace is your threshold to this extraordinary community where we encourage you to Live. Play. Stay. Like a Local. ... more   less 

Additional Information about BEST WESTERN Plus Hawthorne Terrace Hotel

Address: 3434 N Broadway St, Chicago, IL 60657-2516
Region: United States > Illinois > Chicago > Lakeview
Price Range: $164 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Plus Hawthorne Terrace Hotel 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Hotel Chicago
Best Western Chicago
Chicago Best Western
Hotel Style:
#20 Family Hotel in Chicago
#59 Romantic Hotel in Chicago
#72 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Hawthorne Terrace Hotel staff and other travellers.
6 questions
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Wisconsin
4 months ago
Massachusetts
6 months ago
Huntington, West Virginia
Thompsonville, Illinois
8 months ago

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Questions? Get answers from BEST WESTERN Plus Hawthorne Terrace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the better 4th floor for me”
 of 5 bubbles 103jesusc, 20 Nov 2016 | Read review
“Cheo McNeal and the rest of the staff are great!”
 of 5 bubbles stevefugiel, 29 Oct 2016 | Read review
“Try to get a room that doesn't over-look the parking garage, as it's really LIGHT in the room at night DESPITE the wooden "shutters".”
 of 5 bubbles 353shirleyr, 29 Oct 2016 | Read review
“There is no room service, but there is a small refrigerator in the room”
 of 5 bubbles G0ldlion, 28 Oct 2016 | Read review
“We were at the front of the hotel which I think would be the nicest. ”
 of 5 bubbles H636JLjohng, 27 Oct 2016 | Read review
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