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BEST WESTERN Plus Hawthorne Terrace Hotel

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#34 of 185 Hotels in Chicago
Certificate of Excellence
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BEST WESTERN Plus Hawthorne Terrace Hotel
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809 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Hawthorne Terrace Hotel
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Showing 785: English reviews
Reviewed 2 weeks ago

Motel had fine amenities. Pleasant and helpful staff. However, the available TV remote made changing channels a pain. The full breakfast is not a sit down meal but a glorified continental breakfast. Watch out for high cost of parking your car in garage next door. Garbage trucks on street below may wake you up around 3:00 a.m. every morning.

Review collected in partnership with Best Western
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Helpful?
Thank richardsY7710ME
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Milton, Massachusetts
Reviewed 3 weeks ago

This hotel was within walking distance every where we went over the holiday definitely a winner, the front desk staff handled everything from checking in to checking out transportation, breakfast and cleaning the room this place was fabulous for the money & area

Review collected in partnership with Best Western
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Helpful?
Thank Jerry P
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Abu Dhabi, United Arab Emirates
Reviewed 3 weeks ago via mobile

Clean, comfy and cozy, this friendly Lakeview hotel is perfectly located in Chicagos nicest neighborhood. If you are looking for an area with shopping, nightlife and dining, it's all two minutes from the hotel. The rooms are up to date and quiet. With a friendly staff, you can't go wrong here.

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Helpful?
Thank Vazil
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel...

Toledo, Ohio, United States
Reviewed 4 weeks ago via mobile

The Hawthorne is a super spot to do a Chicago trip from. Spaces are smaller but once you're over that you appreciate the free parking, good breakfast choices, walkable neighborhood, clean well kept property and nice fitness center. Not a five star property but as nice a 3 star as you'd find. We'll definitely return.

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Helpful?
Thank Paul W
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, It’s really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers and so much more, it’s our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all...

Reviewed 11 December 2016

Great hotel in a good location, this is already the 4th time I'm staying in this hotel, it is my first choice when coming to Chicago, especially if you are gay and want to be close to where things are happening.

Review collected in partnership with this hotel
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Helpful?
1Thank Gil E
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel...

Cambridge, Canada
Reviewed 11 December 2016 via mobile

We were here for a wedding being held nearby. Our room was was large, well equipped and in the preferred main building. My only complaint is that they seem to overlook the small things. No water replaced or bath soap after the first day. Front desk staff was friendly and helpful. The location is perfect with lots restaurants and independent...

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Helpful?
Thank Matty348
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are delighted to read your review and shall review the missed details. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Reviewed 5 December 2016

Great customer service. The front desk staff went above and beyond on 2 occasions. Breakfast was great, plenty to choose from. Checkin was quick and efficient. Checkout was the same way. No problems. We asked for restaurant recommendations and they offered several nearby the hotel.

Review collected in partnership with Best Western
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Helpful?
Thank patwN6494OI
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Atlanta, Georgia
Reviewed 3 December 2016 via mobile

Stayed here 2 nights while on business. The room was average - clean, bathtub shower (with broken hand held shower head that wouldn't spray straight), firm bed, had to call front desk for soap, wifi worked first day, not second day. Breakfast was a disappointment, in a very tiny L shaped room, with barely enough room for 2 people to...

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Helpful?
Thank CDNFamilyTravellers
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Westlake Village, California
Reviewed 2 December 2016

Nice neighborhood hotel on Broadway in Lakeview that is close to everything amenity you desire. You can walk to restaurants, theatre, Cubbies, farmers market, the Lake, buses, trains, and the destinations go on and on. If you have family close by ask for their neighborhood rate.

Review collected in partnership with this hotel
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2Thank E6676OHgaryf
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Our staff truly cares with Genuine hospitality. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

Albuquerque, United States
Reviewed 30 November 2016

We had a lovely time at this hotel. It's in a great part of town. The atmosphere is very comfortable, the hotel itself is very comfortable. Loved the fitness / jacuzzi area. Loved the attitude of the staff. Everyone seemed focused and concerned on delivering the best service. I really wish we could've spent the week.

Review collected in partnership with Best Western
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Helpful?
1Thank rebeccadN5116FE
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
When you stay at Hawthorne Terrace, you become a part of an amazing community - a community with great heart, culture and a passion for diverse experiences, all nestled in the vibrant Lakeview East neighborhood of Chicago. Whether you seek adventurous dining, a vigorous run along Chicago's lake shore, one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, Hawthorne Terrace is your threshold to this extraordinary community where we encourage you to Live. Play. Stay. Like a Local. ... more   less 

Additional Information about BEST WESTERN Plus Hawthorne Terrace Hotel

Address: 3434 N Broadway St, Chicago, IL 60657-2516
Region: United States > Illinois > Chicago > Lakeview
Price Range: $139 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Plus Hawthorne Terrace Hotel 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Hotel Chicago
Best Western Chicago
Chicago Best Western
Hotel Style:
#20 Family Hotel in Chicago
#59 Romantic Hotel in Chicago
#72 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Hawthorne Terrace Hotel staff and other travellers.
7 questions
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Indianapolis, Indiana
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Questions? Get answers from BEST WESTERN Plus Hawthorne Terrace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room is quieter. Ask to be away from garbage bins in alley (see other reviews)”
 of 5 bubbles 2Midwest, 16 Jan 2017 | Read review
“The higher the floor the better 4th floor for me”
 of 5 bubbles 103jesusc, 20 Nov 2016 | Read review
“Cheo McNeal and the rest of the staff are great!”
 of 5 bubbles stevefugiel, 29 Oct 2016 | Read review
“Try to get a room that doesn't over-look the parking garage, as it's really LIGHT in the room at night DESPITE the wooden "shutters".”
 of 5 bubbles 353shirleyr, 29 Oct 2016 | Read review
“There is no room service, but there is a small refrigerator in the room”
 of 5 bubbles G0ldlion, 28 Oct 2016 | Read review
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