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Chicago's Essex Inn

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1,893 Reviews from our TripAdvisor Community

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Showing 1,633: English reviews
Mountlake Terrace, Washington
Reviewed 24 November 2016 via mobile

This hotel is in a great location right across the Hilton and across Grant Park. But it desperately needs updates. The carpeting and walls have seen better days. I also tried to plug in my phone to the alarm/MP3 clock to find out that the adapter end is gone. The housekeeping service was spotty. On our second night, coming back...

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Helpful?
1Thank DafnyV
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi DafnyV, Thank you for sharing your experience with us! The experience with the towel is quite unusual for us so I would like to sincerely apologize, we may have dropped the ball. I have pass this feedback with our management team and will look into this matter to prevent it from happening again in the future.

Reviewed 21 November 2016 via mobile

My room was very clean,Very spacious and had a huge floor to ceiling window which looked out across Grant/Milenium Park. I had a huge flat screen tv with too many cable tv channels to count which was great and a bed that could probably have fit 4,as well as a large bathroom with the bath/shower combination,nice handbasin area and all...

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Helpful?
Thank lucasmoller466
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi lucasmoller466, Thank you for your awesome review on your recent stay with us! We are thrilled to hear that you enjoyed our excellent customer service team. We have shared your feedback with the entire team and will continue to work diligently, to provide excellent service. Thank you again for staying at Chicago’s Essex Inn, Your Key to the City!

Reviewed 17 November 2016

There are a bunch of things that the hotel needs to change if not a complete remodel. The carpet, curtains and mattress are all very dated and you can totally see the signs of wear. The carpet especially in my room was very dated and somewhat smelly which made the entire experience very off-putting. There was no fridge in my...

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Helpful?
3Thank Sana-ali
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Sana-ali, Thank you for sharing your review with us. We are one of Chicago's historic property with a lot history. With that said, there are some expected general wear and tear. Sorry we weren't able to meet your expectation. We are in the process of renovation and we hope you would reconsider us in the future.

Reviewed 17 November 2016

I stayed at the Essex for three nights while traveling to Chicago for a work conference. The location of the hotel is wonderful, especially if you're not well acquainted with the area. It was in easy walking distance from restaurants, attractions, and shopping areas. I stayed on the 12th floor and had a nice view of Grant Park and Lake...

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Helpful?
Thank Brianna N
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Brianna N, Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. Hopefully during your next visit we will be updated with a more modern ambience. Thank you again for staying Chicago’s Essex Inn, your key to the city!

Chicago, Illinois
Reviewed 12 November 2016

This is a tourist hotel--definitely not a luxury destination. Do not be fooled by the photos online. The carpet in my room was worn and torn. The vent in the bathroom looked as if it had not been cleaned since the building was finished in 1961. My room rate was over $400/night (it was a busy weekend in Chicago); and...

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Helpful?
1Thank Brian C
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Brian C, Thank you for your review. We are very sorry to hear that we failed to give you the same experience that has won us so many loyal repeat guests. While we pride ourselves on our service, your experience is evidence that we can always work harder to maintain a consistent positive experience for all guests. We are...

Washougal, Washington
Reviewed 11 November 2016

Especially appreciate George R going above and beyond... the property is old - but clean and the location is excellent. I'm not too picky about where I lay my head - this place was fine and I would go there again......

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1Thank Jim C
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Jim C, Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. We are in the process of renovation and hope you would give us a 2nd chance in the near future. Thank you again for staying Chicago’s Essex Inn, your key to the city!

Chicago, Illinois
Reviewed 11 November 2016

We had checked into Esse inn for 4 days and then had some issues related to a medical emergency. John Zhou who is the manager at Essex Inn provided all the required support and displayed exceptional customer service during our medical emergency. John Zhou and his team do a fantastic job of keeping their customers happy and that is the...

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Helpful?
Thank uniqueunique431
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi uniqueunique431, Thank you for your review. We have shared your feedback with the entire team and will work diligently providing excellent service. We take pride in making sure our guest feel welcome, appreciated, and treated as if you are family. We hope all is well since we last spoke and would welcome the opportunity to have you again! Chicago’s...

Cuernavaca, Mexico
Reviewed 10 November 2016

The Inn is not great bu ok, it has a spectacular view and is very well located yet, I have to enphasize that once my trip was done and I return to my home in Mexico, 4 days later I was billed by the Essex in, without my authorization, the sum of USD 225.08. and to my surprise having sent...

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3Thank gangsterfrog69
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi gangsterfrog69, Thank you for bringing this to our attention. The billing issue is quite unusual. I want to bring to your attention that holds are always handled by the bank and not the hotel and is most likely an issue with the bank. However, we are trained to handle billing inquiries and would be happy to work with your...

Reviewed 8 November 2016

Chicago's Essex Inn is on Michigan, but not near a lot of the main attractions on Michigan Ave. The hotel is old, and I mean old. The room's A/C did not work and they are small. The staff was friendly, but hard to get a hold of and once you did, they couldn't really do much. I was told they...

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Helpful?
Thank Katy K
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Katy K, Thank you for sharing your experience with us. I want to first apologize for the inconvenience of the A/C unit being on a 2 pipe system. We are a boutique property, so the rooms are a little cozy but with lots of character. Just so you are aware, we have passed your comments along to upper management...

Los Angeles, California
Reviewed 7 November 2016

If you want to save some $$, are fairly self-sufficient, looking for a great location near the museums; want some extras such as the use of a very decent gym and huge swimming pool, then this hotel would serve you well. You can also splurge on a Jr. suite and get a room with a spectacular view of the lake...

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Helpful?
Thank Peggy V
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Peggy V, Thank you so much for feedback on Chicago’s Essex Inn. It is one of Chicago oldest and premiere boutique hotels, and we’re glad you had an opportunity to experience a little piece of Chicago’s history. We hope to have the opportunity to welcome you back to the Essex Inn. Thank you again for staying at Chicago’s Essex...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Chicago's Essex Inn is a hotel in downtown Chicago on the Michigan Avenue Cultural Mile that combines breathtaking panoramas of Grant Park, the Museum Campus and Lake Michigan with exciting promotional packages that incorporate famed attractions and events in Chicago. From our steel and glass lobby to contemporary rooms with floor-to-ceiling windows, the Essex Inn offers amazing views and amazing value. ... more   less 

Additional Information about Chicago's Essex Inn

Address: 800 South Michigan Avenue, Chicago, IL 60605
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $104 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago's Essex Inn 3.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex
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Questions & Answers

Here's what travellers have asked, with answers from Chicago's Essex Inn staff and other travellers.
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Questions? Get answers from Chicago's Essex Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a high up room for a view of streets”
 of 5 bubbles cbcomponents, 1 Jan 2017 | Read review
“The hotel needs an update”
 of 5 bubbles Sana-ali, 17 Nov 2016 | Read review
“Best views facing Michigan Ave.”
 of 5 bubbles jimcC2047MD, 11 Nov 2016 | Read review
“Ask for a room at a higher level for a better view.”
 of 5 bubbles americantraveller74, 5 Nov 2016 | Read review
“Ask for the highest level AND when alone, don't take a 2 bed room but a single bed room with view on the park(and so also lake).”
 of 5 bubbles gewijdehalewijn, 2 Nov 2016 | Read review
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