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Chicago's Essex Inn

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1,887 Reviews from our TripAdvisor Community

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There are newer reviews for Chicago's Essex Inn
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Showing 1,627: English reviews
Chicago, Illinois
Reviewed 4 weeks ago

We had checked into Esse inn for 4 days and then had some issues related to a medical emergency. John Zhou who is the manager at Essex Inn provided all the required support and displayed exceptional customer service during our medical emergency. John Zhou and his team do a fantastic job of keeping their customers happy and that is the...

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Helpful?
Thank uniqueunique431
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi uniqueunique431, Thank you for your review. We have shared your feedback with the entire team and will work diligently providing excellent service. We take pride in making sure our guest feel welcome, appreciated, and treated as if you are family. We hope all is well since we last spoke and would welcome the opportunity to have you again! Chicago’s...

Cuernavaca, Mexico
Reviewed 4 weeks ago

The Inn is not great bu ok, it has a spectacular view and is very well located yet, I have to enphasize that once my trip was done and I return to my home in Mexico, 4 days later I was billed by the Essex in, without my authorization, the sum of USD 225.08. and to my surprise having sent...

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Helpful?
3Thank gangsterfrog69
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi gangsterfrog69, Thank you for bringing this to our attention. The billing issue is quite unusual. I want to bring to your attention that holds are always handled by the bank and not the hotel and is most likely an issue with the bank. However, we are trained to handle billing inquiries and would be happy to work with your...

Reviewed 4 weeks ago

Chicago's Essex Inn is on Michigan, but not near a lot of the main attractions on Michigan Ave. The hotel is old, and I mean old. The room's A/C did not work and they are small. The staff was friendly, but hard to get a hold of and once you did, they couldn't really do much. I was told they...

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Helpful?
Thank Katy K
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Katy K, Thank you for sharing your experience with us. I want to first apologize for the inconvenience of the A/C unit being on a 2 pipe system. We are a boutique property, so the rooms are a little cozy but with lots of character. Just so you are aware, we have passed your comments along to upper management...

Los Angeles, California
Reviewed 4 weeks ago

If you want to save some $$, are fairly self-sufficient, looking for a great location near the museums; want some extras such as the use of a very decent gym and huge swimming pool, then this hotel would serve you well. You can also splurge on a Jr. suite and get a room with a spectacular view of the lake...

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Helpful?
Thank Peggy V
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Peggy V, Thank you so much for feedback on Chicago’s Essex Inn. It is one of Chicago oldest and premiere boutique hotels, and we’re glad you had an opportunity to experience a little piece of Chicago’s history. We hope to have the opportunity to welcome you back to the Essex Inn. Thank you again for staying at Chicago’s Essex...

Peoria, Illinois, United States
Reviewed 4 weeks ago

We stayed here for 1 night to partake in the Cubs Victory celebration. The hotel staff was fabulous. The parking is grossly over priced ($60 a day) as there is a parking deck less than 2 block away offering $25 a day parking. I believe that they should offer a reduced parking rate for their guests. The room was clean...

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Helpful?
Thank Amanda Z
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Amanda Z, Thank you for sharing your review with us. Your feedback is extremely valuable to us and have notified our staff of the tiles and replace it right away. We are in the process of renovation and we hope you would give us a second chance in the future. Thank you again for staying at Chicago’s Essex Inn,...

Reviewed 4 weeks ago via mobile

We are currently staying at the Essex Inn and I am very disappointed considering the price we paid. The free wifi is a great amenity however it is very spotty and has been going in and out the whole time. I understand the old heating and cooling system, but it is November and in the 40's at night and the...

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Helpful?
1Thank Jen L
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Jen L, We are very sorry to hear that we somehow fail to meet your expectations. Here at the Essex we pride ourselves on our service, your experience is a reminder us that we can always do better. While some of the issues you mention in your review are unfortunate experiences at any older 3 star property, we will...

Walnut Creek, California
Reviewed 4 weeks ago

The restaurant is closed, and they do not care, it is being remodeled. You need to walk blocks to find food. For $500 dollars a night this is ridiculous. The rooms do not have heat or AC, they say they have it on neutral because it does not need heat or cooling. My room is in the bright sun and...

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Helpful?
Thank Miknils52
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Miknils52, We are very sorry to hear that we failed to give you the same experience that has won us so many loyal repeat guests. While we pride ourselves on our service, your experience is evidence that we can always work harder to maintain a consistent positive experience for all guests. We are taking them to heart and working...

Chicago, IL
Reviewed 4 weeks ago

This is an older hotel that is being refurbished. The room was comfortable, well appointed & clean. The beds were very comfortable as were the pillows. The view was not especially great, but, the rate was somewhat cheaper so that was fine. The indoor pool was unusable because it was too cold, but, that was also expected. The only negative...

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Helpful?
Thank americantraveller74
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi americantraveller74, Thank you for sharing your review with us. Parking in Chicago is very competitive but there are many public parking spots for half the price nearby. I would also like to share that we have parking packages that makes parking and staying with us a better value. Be sure to check it out the next time you are...

Danville, Illinois
Reviewed 4 weeks ago via mobile

Stayed at Chicago Essex Inn for the Chicago Cubs Victory parade. Staff went out of their way to help with all of our needs/wants. Older dated hotel that could use a renovation but that was really insignificant based on the wonderful staff.

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Helpful?
Thank L985QEthomasg
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi L985QEthomasg, Thank you for the awesome review! Here at Chicago’s Essex Inn we thrive on maintaining excellent customer service. We are thrilled to hear through everything you experienced we were able to offer that level of service. Thank you again for staying at Chicago’s Essex Inn your key to the city!

Mechanicsburg
Reviewed 5 weeks ago

Was in town one night for a conference. Essex Inn was clean, staff was friendly and helpful and the location was great. Food and bars nearby. Room was nice and bed was so comfortable. I will stay there again.

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Helpful?
Thank James W
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi James W, Thank you for your review and recommendation. We are glad to hear you had a good stay. We welcome the opportunity to serve you again.

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Chicago's Essex Inn is a hotel in downtown Chicago on the Michigan Avenue Cultural Mile that combines breathtaking panoramas of Grant Park, the Museum Campus and Lake Michigan with exciting promotional packages that incorporate famed attractions and events in Chicago. From our steel and glass lobby to contemporary rooms with floor-to-ceiling windows, the Essex Inn offers amazing views and amazing value. ... more   less 

Additional Information about Chicago's Essex Inn

Address: 800 South Michigan Avenue, Chicago, IL 60605-7101
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $115 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago's Essex Inn 3.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex
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Questions & Answers

Here's what travellers have asked, with answers from Chicago's Essex Inn staff and other travellers.
48 questions
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Questions? Get answers from Chicago's Essex Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel needs an update”
 of 5 bubbles Sana-ali, 17 Nov 2016 | Read review
“Best views facing Michigan Ave.”
 of 5 bubbles jimcC2047MD, 11 Nov 2016 | Read review
“Ask for a room at a higher level for a better view.”
 of 5 bubbles americantraveller74, 5 Nov 2016 | Read review
“Ask for the highest level AND when alone, don't take a 2 bed room but a single bed room with view on the park(and so also lake).”
 of 5 bubbles gewijdehalewijn, 2 Nov 2016 | Read review
“4 th floor is pool and deck with view all rooms seem great”
 of 5 bubbles rockanroll4u, 27 Oct 2016 | Read review
5 of 5
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