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Hilton Chicago

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#97 of 187 Hotels in Chicago
GreenLeadersSilver level
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1 room 2 adults 0 children
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Hilton Chicago
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4,799 Reviews from our TripAdvisor Community

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Showing 4,470: English reviews
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Augsburg, Germany
Reviewed 2 days ago NEW

I stayed yesterday for one night at the Hilton Chicago. The location is quite good, right at the Michigan Av, with lots of restaurants and shops around. I stayed there on a corporate rate, as it was a trip for my company. As an Honors Gold member i asked the front desk staff for the usual Gold benefits, free breakfast...

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Helpful?
1Thank Reiner G
Pleasant Prairie, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

My husband participated in the Shamrock Shuffle, which started and ended in Grant Park. We were able to get a decent rate through the hotel's website, and were very pleased with our stay. The hotel is gorgeous! We were upgraded to a lakefront view, and was awarded with a beautiful sunrise the next morning. Thank you! The fitness center is...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Terri H
About Hotel's Favourite Review
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and our staff. I was pleased to hear you enjoyed your stay. It’s always good to hear we are meeting the expectations our guests come to...

Reviewed 3 days ago NEW

Very nice and clean Hilton. We definitely will go back. The location was perfect for us. Close to the parks, view of Michigan Lake. Our room was very spacious and clean. I liked the key system. We need your key to have the elevator go to your floor, nice little extra security.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank dorisw980
Rochester
Reviewed 3 days ago NEW

Overall, the hotel was not bad. But for $300 a night, I expect better with regards to the housekeeping needs (correct replacement of towels, supplying firm pillows when requested, etc.). The breakfast on the Executive level was fine - but nothing to write home about. The pancakes were terrible and the eggs were running one day and styrofoam dry the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sandi2007
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Please accept my sincere apology for any disappointment you experienced during your stay especially, with your housekeeping issues. The circumstances which you encountered were by no means typical of the standards established and provided at our hotel. As a Hhonors member, we truly value your loyalty and appreciate you taking the time to send us feedback from...

Kuala Lumpur, Malaysia
Reviewed 4 days ago NEW

We stayed here for a night when we got back to the States from Europe. The interior of the hotel is spectacular. The rooms are cozy and clean. We were upgraded to a king bed room for free upon arrival.

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Helpful?
1Thank MarcsiB-B
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Thank you for your loyalty to the Hilton Brands....

Mount Joy
Reviewed 4 days ago NEW

Hotel was located in the heart of everything. Was nice to walk to restaurants, shopping and parks. Would recommend for business or pleasure. Meeting and banquet spaces were fine, older hotel, but lots of character. Irish bar was fun, food was ok, bartender was friendly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bunch1020
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect and...

Marion
Reviewed 4 days ago NEW

This was a wonderful stay. The staff at the hotel was very accommodating and polite. We had no issues during the stay, and the room was immaculate. Even parking was not an issue as we had spots each night, although it was not inexpensive parking.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Tony P
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel and the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect...

San Diego, California
Reviewed 5 days ago NEW

There was one person in particular that stood out for my wife and my visit to this particular Hilton hotel. Her name is Linda N. (Night Audit/Front Desk Clerk). She welcomed my wife & I WITH A GENUINE SMILE, AND SHE WAS ABSOLUELY WONDEFUL!

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Helpful?
Thank Dean L
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for sharing your positive feedback regarding your recent stay! I’m happy to hear of your appreciation for the quality of service you received from our staff especially, Linda and that you enjoyed your stay. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel...

Kingston, Canada
Reviewed 5 days ago NEW

A return visit to a hotel that is comfortable and convenient. Have stayed at this hotel before and will do so again. Executive Level adds a nice touch to your stay. Fitness Centre and Pool area are also pleasant.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Roberto D
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for sharing your positive feedback regarding your recent stay! I’m happy to hear you enjoyed your stay and our fitness center. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting and exceeding the expectations of our guests. We look forward to...

San Diego
Reviewed 6 days ago NEW

It is an excellent hotel with an awesome view. Most everyone working at the hotel was very accommodating. The gym was a great workout facility, much larger than most hotels offer. The executive lounge is a great benefit and well worth the extra fee but should include alcohol.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank X363HJrobertk
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for providing us with your feedback regarding your recent stay! I’m happy to hear you truly enjoyed your stay. It’s always good to hear positive feedback especially, in regards to our staff, executive lounge and fitness center. We have a long and hard earned reputation for guest satisfaction and it is always good to hear...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $260 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotwire, Orbitz, Hotels.com, Priceline, Cancelon, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#58 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
61 questions
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London, United Kingdom
Ramstein-Miesenbach, Germany
over a year ago
Pleasant Prairie, Wisconsin
1 month ago
Murray, Kentucky, United States
6 months ago

See all questions (61)

Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a lake view. It is worth it.”
FBG007, 17 Apr 2017 | Read review
“Try to get a room that faces the lake.”
CraigR45, 11 Apr 2017 | Read review
“Rooms over looking the park and the lake are great but extras.”
FlorenceYall3030, 10 Apr 2017 | Read review
“Elevators service only certain floors.”
J2631ARstephenh, 7 Apr 2017 | Read review
“Ask for a room with Lake Michigan view.”
650PatW, 5 Apr 2017 | Read review
5 of 5