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Hyatt Regency Chicago

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#85 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
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Hyatt Regency Chicago
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6,107 Reviews from our TripAdvisor Community

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Showing 5,653: English reviews
Lansing, Michigan
Reviewed 8 July 2014

I love this hotel and it is close to all the action, We were up the street from the Magnificent Mile, the Water Tower, and Lakeshore Drive. The customer service is great, rooms were clean and cleaned on time. Watched the fireworks at the Navy Pier, from our hotel room in the West Tower on the 11th floor. The complaints...

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Helpful?
1Thank pipsqueak38
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your TripAdvisor review. We are happy you liked the location of our downtown Chicago hotel and appreciate the kind words about our team. We apologize for the elevator inconvenience you had, as we’re currently undergoing enhancements and appreciate your patience. We can’t wait for you to come back and stay with us again!

Uckfield, UK
Reviewed 8 July 2014

A very good hotel for the most part. Comfortable and pleasant bedroom. The hotel is huge, with various shops and bars. I was there for 3 evening social events as part of a conference, which seemed to be very well organised with very good food. However, I experienced bad service getting a cab. My biggest niggle was that the hotel...

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Thank UckfieldSue
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your TripAdvisor review. We’re glad you enjoyed our hotel and restaurant outlets. We hope you visit us again in the future!

southeast us
Reviewed 7 July 2014

Our room on the 22nd floor overlooked the river & Navy Pier. Could watch the fireworks from the Pier on Saturday night. Great location for exploring the Mag Mile, Millennium Park, catching the "L" or water taxi. Comfy, clean rooms with plenty of dining options nearby.

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1Thank tarheelUS
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your review of our hotel. We’re glad you enjoyed visiting Chicago and enjoyed the fireworks at Navy Pier from your room. We look forward to your staying with us again when you’re in the Windy City!

South Windsor, Connecticut
Reviewed 7 July 2014

This hotel provides the best in customer service. The staff were professional and helpful. I paid a cheap price for the room and I was on the 23rd floor with a view that was worth a million dollars. My charger didn't work for my phone and they loaned me on for free. I think this has a central location and...

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Thank clfurn
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your review of Hyatt Regency Chicago! We’re glad you enjoyed you enjoyed your stay with us and that you had a chance to experience our “Hyatt Has It” program, which comes in handy for many travelers! We appreciate your comments and hope to see you again soon.

Cherry Hill, New Jersey, United States
Reviewed 7 July 2014

Have stayed here both for business and pleasure. Great location, reasonable prices and a great staff. With the re-model it now also has a great gym. Rooms are nice, stocked mini-bar for a snack. I also recommend getting a shave.

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Thank Jeff B
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for review of Hyatt Regency Chicago. We’re glad you enjoyed your stay with us. We look forward to your return!

Arkadelphia AR USA
Reviewed 7 July 2014

Just stayed three nights at the Hyatt, a large, modern hotel conveniently located near the Chicago River with its river walk and boat rides, Navy Pier, Millennium Park and shopping on Michigan Avenue. I found the staff at check-in to be very friendly and seem to truly enjoy meeting and assisting guests. We had a standard room below the level...

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Thank JackArkadelphiaARUSA
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your review. We appreciate your kind comments about our associates and look forward to you visiting us again.

New York City, New York
Reviewed 6 July 2014

Just stayed four nights at the Hyatt and it was fantastic, we figured some of the reasons why this hotel is so great after we got here. For starter the hotel is 10 minute easy walk from the Lake/Clark "L" station, that means $5 from O'hare to the hotel, if you travel with a "rollie" and a bag that is...

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Thank Asaf S
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your review. We’re happy you enjoyed staying with us and had a chance to explore the city and some of the top city attractions located just steps away from the hotel. We do look forward to having you back in the future!

Reviewed 6 July 2014 via mobile

Experience wasbt bad. But security guards were rude or either racist. Said we were "blocking" the escalator when we were against the wall. When other people (white) stood at the exact spot they did they do dnt say anything.

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Thank porze t
Randy T, General Manager at Hyatt Regency Chicago, responded to this review

Thank you for your comment. Neither rude nor racist are descriptors we will tolerate or accept. Please feel free to contact me directly to provide details of this encounter at hrcemarketing@hyatt.com. Thank you.

Chicago, Illinois
Reviewed 6 July 2014

Friends came to town over the weekend and they wanted to stay on the river. So we chose the Hyatt. The room has a bizarre set up with a business area behind the bed, a pleather chair that really serves no purpose because do the poor design, no seating to lounge around and hang out. The AC had some problems...

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Thank ChicagoCody
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your review. We are glad you found our hotel location to be convenient and hope you’ll visit us again in the future.

Reviewed 5 July 2014 via mobile

Overnight stay in the city. Proximity to Navy Pier, Trolley stops made this a great place to stay. Water Tower a short cab ride and $10 fare completed our short trip. Hotel is clean with nicely appointed rooms. Breakfast package included and the buffet had a wide variety of foods that appealed to adults AND a 10 year old picky...

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Thank Cemmo1
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review

Thank you for your TripAdvisor review. We’re thrilled you enjoyed your visit and were able to take in a few of Chicago’s best attractions while here. We’re happy to hear we received approval from your picky eater as well! We look forward to you staying with us again soon.

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Stetson's Modern Steak + Sushi
Stetson's Modern Steak + Sushi
Cuisines: Seafood, American, Steakhouse, Sushi, Japanese
American Craft Kitchen & Bar
American Craft Kitchen & Bar
Cuisines: American, Bar, Pub
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of the city, connected to the Illinois Center and within minutes of the Magnificent Mile. We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and check out our three restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 

Additional Information about Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, IL 60601-3709
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $243 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Chicago 4*
Number of rooms: 2019
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Priceline and Jetsetter so you can book your Hyatt Regency Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Chicago Hotel Chicago
Chicago Hyatt Regency
Hyatt Chicago
Hotel Style:
#18 Green Hotel in Chicago
#47 Romantic Hotel in Chicago
#51 Luxury Hotel in Chicago
#69 Business Hotel in Chicago
#76 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Chicago staff and other travellers.
55 questions
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Madison, Wisconsin
Barrington, Illinois
Los Angeles, California
9 months ago
Maryland
1 month ago

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Questions? Get answers from Hyatt Regency Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“face the river”
 of 5 bubbles Villani, 23 Mar 2017 | Read review
“try to ask for an updated room, parking is super pricey but the cheaper parking option around the corner is ok if you don't mind the hike.”
 of 5 bubbles GreatNorthFood, 11 Mar 2017 | Read review
“King size bed?”
 of 5 bubbles PEDRO_EMO, 7 Mar 2017 | Read review
“West Tower had great views.”
  • View from 28th floor in West Tower
 of 5 bubbles JasonA474, 6 Mar 2017 | Read review
“Ask for a view of the river”
 of 5 bubbles rdkflk, 6 Mar 2017 | Read review
5 of 5