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Sheraton Grand Chicago

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Traveller (1248)
Room & Suite (785)
Dining (98)
Overview
  • Excellent50%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“the river”(793 reviews)
“navy pier”(740 reviews)
“the club lounge”(237 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Sheraton Grand Chicago
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Grand Chicago
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,351)
Filter reviews
5,018 results
Traveller rating
2,505
1,427
655
277
154
Traveller type
Time of year
LanguageEnglish
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2,505
1,427
655
277
154
Show reviews that mention
All reviewsthe rivernavy pierthe club loungeshula's steakhousewithin walking distanceconcierge deskmichigan avewhole foodsthe magnificent mileself parkingmini fridgefitness centercorner roommillennium parkhotel is in a great locationmag milethe loop
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1 - 5 of 5,018 reviews
Reviewed 2 days ago

There for a conference. Large room on 22nd floor looking north and east. We could see the lake and the Ferris wheel and the Loews. Whole Foods was one block away and saved us as far as food. Parking was $55 per day. Easy walk...More

Thank Micosay
Hotel's Favourite
Reviewed 9 July 2018 via mobile

From the moment we arrived, excellent service! Got ripped off by taxi driver from the airport but doorman came to the rescue without hesitation! And later gave us an excellent recommendation for a cheap and cheerful (and excellent) diner close by. He also checked we...More

2  Thank jmahon31
Response from TeamMarriott, Manager at Sheraton Grand ChicagoResponded 4 weeks ago

Dear jmahon31, Thank you for the generous feedback of our hotel, the Sheraton Grand Chicago. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We will definitely share your...More

Reviewed 2 days ago

Have stayed here in the past for conferences and events. Staff and service is as good as ever. However, the property itself could do with a pick-me-up. The bathroom in my room had water stains on the ceiling; there was peeling paint in the 7th...More

Thank vanRooij
Response from TeamMarriott, Manager at Sheraton Grand ChicagoResponded 2 days ago

Dear vanRooij, Thank you for choosing the Sheraton Grand Chicago once again. We are glad we were able to live up to most of your expectations, but we are sorry for the issues you experienced. We are always looking for ways we can improve and...More

Reviewed 3 days ago

I think it's safe to say that the Sheraton Grand is aimed at the business and conference market. Understandable as the tourist trade must be pretty minimal outside of the summer. The hotel has a great location on the riverfront and is walking distance from...More

1  Thank Tagfcuk
Reviewed 5 days ago

Disclaimer, I stay here a least once a year. I also review it each year because I like this property overall and want to be sure travelers have the reviews they need. It's getting the time that the Sheraton does a few upgrades. My mattress...More

Thank KSL1224
Response from TeamMarriott, Manager at Sheraton Grand ChicagoResponded 3 days ago

Dear KSL1224, Thank you for returning to the Sheraton Grand Chicago and for sharing your review. We are glad to know you had a pleasant stay with us and enjoyed our convenient location along with the great views from your room. We are sorry for...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$172 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#31 Green Hotel in Chicago
#33 Business Hotel in Chicago
#51 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$172 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#31 Green Hotel in Chicago
#33 Business Hotel in Chicago
#51 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1248)
Room & Suite (785)
Dining (98)
Pool & Beach (43)
Amenities (90)
Business Centre & Event Rooms (35)
Family and Play Areas (2)
Nearby
Streeterville
Streeterville is where visitors head for play at Navy
Pier, a pseudo amusement park and development of
restaurants, shops, rides, and other activities.
You’ll find lots of action and excitement on the
docks. Along the pier, you’ll see the statue of the
captain for whom Streeterville is named. While you
enjoy your fair share of sightseeing at the pier, you
can also visit other popular attractions there such as
...More
Questions & Answers
Ask a question
spinto1081
2 August 2018|
AnswerShow all 4 answers
Response from LaiLaiYeong | Reviewed this property |
Most hotel properties would offer rollaway for a fee. Rollaway bedding should be available.
0
Votes
Jacqueline M
2 August 2018|
Answer
Response from Umparrys W | Reviewed this property |
I’m not sure. It should be on the hotels website
0
Votes
andslat
13 July 2018|
AnswerShow all 2 answers
Response from Philipjan888 | Reviewed this property |
Best to check with the hotel. I didn’t recall reading anything about charges for pets.
0
Votes
Room Tips
"Get floor 18 or higher because of elevator"
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"Upper floors away from the elevator banks are the quietest"
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"Go high, > floor 10. Try and get a river view room."
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"The higher floors have a fabulous view, I prefer the river/city view over the Lake Michigan view."
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