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Sheraton Grand Chicago

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#66 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,793 Reviews from our TripAdvisor Community

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Showing 4,512: English reviews
San Jose, California
Reviewed 1 week ago

Very nice hotel with fitness center including lockers and pool on 7th floor. Comfortable lounge for purchasable upgrade, with complimentary breakfast (hard boiled eggs, granola, melons, pine apple, cereal, croissants) and even snacks (egg rolls, cut veggies, dip) in the evening. This hotel was part of conference group offer. Whole Foods 2 blocks away.

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Helpful?
Thank usuallyhappytravels
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Usuallyhappytravels, Thank you for taking time to share such wonderful feedback as your patronage is of upmost importance to us. It is a pleasure to read how you were able to enjoy our Sheraton Fitness Center as well as our Sheraton Club Lounge which I feel has the best view in the entire city. We look forward to many...

Reviewed 1 week ago via mobile

Stayed 1 night. Check in was easy, lobby is nice, friendly staff (although the front desk staff did not tell me where the elevator was located so I could go to my room), great location, bed was very comfy. Had a city view room with a view of downtown Chicago, the beach, and Navy Pier. Would recommend this hotel and...

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Helpful?
Thank Brenda G
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Brenda G, Thank you for sharing feedback regarding your recent visit to the Sheraton Grand Chicago. I am delighted to read how much you enjoyed the service afforded to you by our team and our central location. We look forward to your return visits. Kind regards, Eric B Front Desk Manager

Los Angeles, California
Reviewed 1 week ago

Our stay was nice, comfortable beds, coffee shop was good, view from our room was not special, however the view from the lobby was beautiful. Valet and front desk were very helpful and accommodating. Good Work trip.

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Helpful?
Thank MrsVlaming
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello MrsVlaming, Thank you for taking time to share feedback regarding your recent work trip. I am pleased to read you enjoyed all aspects of your visit including our comfortable beds and food and beverage outlets. We look forward to welcoming you back. Kind regards, Eric B Front Desk Manager

Reviewed 1 week ago

Due to a convention I stayed at this hotel for five night. The room was nice, big, comfortable and had a great view to the Ferris Wheel on the Navy peninsula. Each night was 155, but I am not sure if this is a normal price or a special price that the convention got. Two things bring the review down:...

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Thank Siri S
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Siri S, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. While I am pleased to read you enjoyed our comfortable guest rooms and view, I would also like to apologize for the challenges you faced during your visit. We do offer complimentary wifi for guests that are members of our...

Pittsburgh, Pennsylvania
Reviewed 1 week ago

Hotel was very average. With all the choices of hotels in Chicago, I would recommend you stay somewhere other than this hotel for your money. Experience was not bad but not great either. Just an average place to stay so if you are looking for a great experience, this is not the hotel for that. However, the location is good....

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Thank MNardozzi2014
FD_Manager1, Owner at Sheraton Grand Chicago, responded to this review

Hello MNardozzi2014, Thank you for sharing feedback regarding your most recent visit to the Sheraton Grand Chicago. I would like to offer my sincerest apologies for the challenges you faced during your stay and I do hope we are able to welcome you back and make the next visit great. Kind regards, Eric B Front Desk Manager

A TripAdvisor Member
2 reviews
Reviewed 2 weeks ago via mobile

The visit didn't start off the right way. It was a Saturday and we strolled in around 5 or 6 PM to check in. They didn't have the type of room we had reserved and paid for in full available. That's when Wahied stepped in. He was very apologetic and quickly tried to find us a room. There weren't any...

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Helpful?
Thank A TripAdvisor Member
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello, Thank you for taking time to share such wonderful feedback regarding your most recent visit with us. Wahid is a new member of our Front Office team and we are so lucky to have him. Your patronage is of upmost importance to us and we are looking forward to many more return visits. Kind regards, Eric B Front Desk...

Buenos Aires, Argentina
Reviewed 2 weeks ago via mobile

I had a very bad experience in the hotel. Despite I was informed by the hotel (when I called prior to send packages) that not charges will be applied to receive packages, then I was charged with more than $10 per package. The hotel explanation was that "Fedex received the package and they made the charge and not the hotel"....

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Thank Leandro G
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Thank you for taking the time to share your feedback with us. I am terribly sorry for the confusion and any miscommunication that may have occurred. Out hotel, like many others in our area, does charge a package handling fee. We will certainly share your feedback with our team to ensure that the proper information is being given to our...

Sarasota, Florida
Reviewed 2 weeks ago

This was our second visit to Chicago and decided to stay at the Sheraton Grand! This was a great location with great staff. We had a small problem with our room but they treated like a big deal and went over and above to remedy the problem. Staff always had a smile and the free shuttle that ran downtown during...

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Helpful?
Thank macc771
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Macc771, Thank you for taking time to share such wonderful feedback regarding your recent return visit to the Sheraton Grand Chicago. I am pleased to read how much you enjoyed all aspects of your stay, including our central location and the service afforded to you by our team members. We look forward to welcoming you back soon! Kind regards,...

Reviewed 2 weeks ago

I stayed on the Club Level again and this is the second time I have met Connie -- who will be working at the Sheraton Club Lounge for 21 years on March 13 -- who is a gem to Sheraton. The cleanliness and overall service is better than any other Starwood property I have stayed at and I am a...

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Helpful?
Thank Jean-Marie W
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Jean Marie W, Thank you for the wonderful words regarding your recent visit with us. It is such a treat to read how much guests enjoy their interactions with our team, especially Connie. We are lucky to have her. We look forward to many more visits in the future. Kind regards, Eric Ballen Front Desk Manager

Kalamazoo, Michigan
Reviewed 3 weeks ago

We have an annual business trip to Chicago during the winter. The convention is just across the river, so this is really a great location for us. We also have the SPG American Express card, which gives us club access at Sheraton hotels. We have been coming here for several years, and we also have 2 children traveling with us....

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Helpful?
Thank PinkWilson
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello PinkWilson, Thank you for taking time to share such candid feedback regarding your recent visit to the Sheraton Grand Chicago. I am pleased to read how much you enjoyed our Junior Suite. It is the perfect room for a family of 4. I would like to apologize for the wait in having the sofa bed made up as this...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $265 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#41 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
47 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We paid extra for the king bed room well worth it”
  • Room View day time
  • Room view at night
 of 5 bubbles AnnieRJ88, 20 Mar 2017 | Read review
“Rooms overlooking the river are the best”
 of 5 bubbles ett123, 13 Mar 2017 | Read review
“High up with a view of the lake or the river is probably the best choice. nice and quiet area.”
 of 5 bubbles 705siris, 13 Mar 2017 | Read review
“The views are incredible, check for river or lake views, the rooms are spacious, you can't go wrong!”
 of 5 bubbles 538jeanmariew, 6 Mar 2017 | Read review
“Try to get a higher floor for the better view of the city”
 of 5 bubbles michaelbO8996ZA, 1 Mar 2017 | Read review
5 of 5