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Sheraton Grand Chicago

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Traveller (1248)
Room & Suite (785)
Dining (98)
Overview
  • Excellent50%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“the river”(793 reviews)
“navy pier”(740 reviews)
“the club lounge”(237 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Sheraton Grand Chicago
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Grand Chicago
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,349)
There are newer reviews for Sheraton Grand Chicago
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5,016 results
Traveller rating
2,505
1,425
655
277
154
Traveller type
Time of year
LanguageEnglish
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2,505
1,425
655
277
154
Show reviews that mention
All reviewsthe rivernavy pierthe club loungeshula's steakhousewithin walking distanceconcierge deskmichigan avewhole foodsthe magnificent mileself parkingmini fridgefitness centercorner roommillennium parkhotel is in a great locationmag milethe loop
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21 - 25 of 5,016 reviews
Reviewed 3 weeks ago via mobile

Stayed here with a conference this week. We all checked in on the same day of course, and even though they knew the group was coming they were understaffed and had an hour wait just to check in. Our minibar was never restocked in the...More

Thank Matt M
Response from FD_Manager1, Manager at Sheraton Grand ChicagoResponded 3 weeks ago

Hello Matt M Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I would like to apologize for the challenges you faced during your visit as your experience is not indicative of the level of service we...More

Reviewed 3 weeks ago

Stayed here for 1 week with my husband and 2 children in a Burnham Suite in July 2018. The room was very generously sized, even with the murphy bed down all the time we had plenty of space for a table that seated 8 and...More

1  Thank MrsAnn73
Response from TeamMarriott, Manager at Sheraton Grand ChicagoResponded 3 weeks ago

Dear MrsAnn73, Thank you for the generous review of our hotel, the Sheraton Grand Chicago. We are delighted we could provide you with an exceptional stay here in the heart of The Windy City! It's great to know how much you enjoyed our great location....More

Reviewed 4 weeks ago

I have stayed in this hotel a couple of times and I can say that it is a winner on two fronts; first is the location which is a walking distance to the Navy Pier and Magnificent Mile and second is the proximity to the...More

Thank Dipti R
Response from TeamMarriott, Manager at Sheraton Grand ChicagoResponded 4 weeks ago

Dear Dipti R, Thank you for returning to the Sheraton Grand Chicago. We are glad to know you liked our convenient location and had a comfortable time with us. That being said, I am sorry we fell a bit short of our exceptional service standards....More

Reviewed 4 weeks ago

We stayed here for a conference. We had a corner room with a wonderful view of the river and lake. The rooms are very nice and very clean. The only complaint we had was that the ice machine was broken on our floor all 4...More

Thank Sharon L
Response from TeamMarriott, Manager at Sheraton Grand ChicagoResponded 4 weeks ago

Dear Sharon L, Thank you for being our guest at the Sheraton Grand Chicago and for sharing your review. We are happy to know you had a good stay with us while you were here for your conference and liked our clean & comfortable rooms....More

Reviewed 4 weeks ago via mobile

We were there for a weekend stay. We were able to walk to Navy Pier and enjoy the boats going up and down the river from our room. When we checked in we were a disappointed that the pool was closed since we had planned...More

Thank zen04
Response from TeamMarriott, Manager at Sheraton Grand ChicagoResponded 4 weeks ago

Dear zen04, Thank you for the four-star review of the Sheraton Grand Chicago! We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality and location. We work hard to deliver a great experience for all of our guests so...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$174 - US$562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#31 Green Hotel in Chicago
#33 Business Hotel in Chicago
#52 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$174 - US$562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#31 Green Hotel in Chicago
#33 Business Hotel in Chicago
#52 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1248)
Room & Suite (785)
Dining (98)
Pool & Beach (43)
Amenities (90)
Business Centre & Event Rooms (35)
Family and Play Areas (2)
Nearby
Streeterville
Streeterville is where visitors head for play at Navy
Pier, a pseudo amusement park and development of
restaurants, shops, rides, and other activities.
You’ll find lots of action and excitement on the
docks. Along the pier, you’ll see the statue of the
captain for whom Streeterville is named. While you
enjoy your fair share of sightseeing at the pier, you
can also visit other popular attractions there such as
...More
Questions & Answers
Ask a question
spinto1081
2 August 2018|
AnswerShow all 4 answers
Response from LaiLaiYeong | Reviewed this property |
Most hotel properties would offer rollaway for a fee. Rollaway bedding should be available.
0
Votes
Jacqueline M
2 August 2018|
Answer
Response from Umparrys W | Reviewed this property |
I’m not sure. It should be on the hotels website
0
Votes
andslat
13 July 2018|
AnswerShow all 2 answers
Response from Philipjan888 | Reviewed this property |
Best to check with the hotel. I didn’t recall reading anything about charges for pets.
0
Votes
Room Tips
"Go high, > floor 10. Try and get a river view room."
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"The higher floors have a fabulous view, I prefer the river/city view over the Lake Michigan view."
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"High floor, city view. Corner rooms are best"
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"get a river view."
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