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The Willows

CancelonUS$337*
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#70 of 188 Hotels in Chicago
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$359*
US$337*
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US$359*
US$359*
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The Willows
The Willows
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850 Reviews from our TripAdvisor Community

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Showing 824: English reviews
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Reviewed today NEWvia mobile

The room didn't look anything like the website said. Our room was supposed to be a double bed we got one bed to share between 4 of us. It was close to Wrigley and that's the best I can say ! Oh the rooms were clean but old blankets so bring your own.. We will not be coming back.

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Thank Kyle S
Reviewed yesterday NEW

Nice guest services, close to Wrigley Field, beautiful neighborhood. The rooms just need updated. Nice old building . Great ac unit so it was cool in the room. Bus stop right around the corner. 1.2 miles from stadium.

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Thank L2007XZmichellem
Reviewed 4 days ago NEW

This was our second stay at The Willows, a charming boutique hotel in the Lakeview/Lincoln Park neighborhood. It is in a beautiful location just north of the city center and is just a short walk away from everything you could ever need - groceries, restaurants, coffee shops, movie theater, shopping, etc. It is also conveniently located near several CTA stops,...

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Thank Lisa S
Reviewed 1 week ago

Located in a very nice neighborhood that was close to Wrigley field! The room was nice and the bed was comfortable! The staff was very friendly and extremely helpful when we asked questions about parking ect!

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Thank N1693WTstephanieb
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to rate your recent experience with us and giving us a perfect review. We are happy to hear that our hotel and our team members made your stay memorable and we hope that we are your hotel of choice in the future when your travels bring you back to Chicago. We look...

Reviewed 1 week ago

We booked a " queen petite" room for two nights. It was VERY small. Just room for the bed basically. The size made it challenging to feel comfortable and settled with two suitcases and other essentials. There was a mirror over sink in the bathroom but no other mirror in the room space so no opportunity for the other person...

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Thank jlaroc_488278
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to share your feedback of your recent stay at The Willows in Chicago. While it's pleasing to read that you enjoyed our amenities and our neighborhood, I do apologize that your experience with the room was not as equally pleasant. I completely understand that it is an inconvenience when there is not...

Algona, Iowa
Reviewed 1 week ago

We were happy to get reservations at the Willows for our special occasion. Having stayed at the Willows several times over the last 3 years, we appreciate the friendly and knowledgeable staff. Also, the low key atmosphere, breakfast options, and accessibility, through public transportation, to anywhere in the Windy City. Will return and look forward to future stays at the...

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Thank Tamela J
Broughton H, Manager at The Willows, responded to this review

Dear Tamela, Thank you so much for this lovely review. We are thrilled to receive such positive feedback and to know that you truly enjoy staying with us every time you are in Chicago. It is great that you find comfort in staying with us and that you appreciate all of our amenities and our beautiful neighborhood. Congratulations to your...

Izmir, Turkey
Reviewed 1 week ago

A cozy and well kept old hotel near the beatiful Lincoln Park and Lake Michigan. Many charming old buildings in the neighborhood. Lots of eateries and cafes within 5 to 10 minutes of walking distance. Walk 15 minutes in a safe street and visit Kingston Mines, a blues bar with very decent live music until 4 am!...

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Thank R5832SHhakan
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking some time to share your impression of The Willows with us and many other travelers. We are happy that you enjoyed your time here and we hope to see you again in the future. Best regards, Leila O Assistant General Manager

Silver Lake, Oregon
Reviewed 2 weeks ago

The only upscale thing about this hotel is the price. We found our room to be drab and poorly lit with very little to offer in the way of amenities. We were subjected to noise from the floor above which persisted all night. Parking is extra and you have to walk down a dingy alley to get to your car....

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Thank Jancie N
Broughton H, Manager at The Willows, responded to this review

Dear Jancie, Thank you for your honest feedback regarding your stay at The Willows. Please accept our apologies for not meeting all of your expectations during your visit, especially when it comes to our guest services. We want to make all of our guests feel welcome and comfortable with each one of their stays and I'm truly sorry that we...

Reviewed 2 weeks ago

Overall this hotel was a great value for us. A friend and I were spending a night in Chicago. We flew in early Sunday and left late Monday night. We arrived at about 9:00a on Sunday and just wanted to change up and leave our bags as we left to explore but when we got there they offered us to...

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Helpful?
Thank Katherine J
Broughton H, Manager at The Willows, responded to this review

Dear Katherine, Thank you for taking a moment to write about your recent stay at The Willows. We definitely appreciate all your detailed comments and next time you visit us we will be more than happy to accommodate you in one of our larger rooms! All the best, Leila O Assistant General Manager

Atlanta, Georgia
Reviewed 2 weeks ago

The Willows is a very old property, but we really liked the history. It needs some updating, but it had everything we needed. We had a junior suite, and the bed was comfortable, and the sitting area was fine. We didn't have any issues with the temperature in the room like some other reviewers mentioned, and the water pressure in...

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Thank Susan D
Broughton H, Manager at The Willows, responded to this review

Dear Susan, Thank you for taking the time to review our hotel. We appreciate that you enjoyed the character of it, the comfort of your suite and the location as well. I also would like to let you know we will be working on some upgrades at the end of the year and we hope you come back and enjoy...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about The Willows

Address: 555 W Surf St, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: $215 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#13 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
13 questions
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Questions? Get answers from The Willows staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All floors offer quality rooms, we really appreciate the first floor for its ease of access. Thanks!”
TamelaJ_13, 17 May 2017 | Read review
“first or second floor to avoid use of slow elevator”
765katherinej, 11 May 2017 | Read review
“Get a suite if available. The size is decent, but without the sitting area, I imagine the regular rooms are very small. Also get a room on floors 2 and up.”
susandK7301PQ, 8 May 2017 | Read review
“Ask for a quiet room if you are a light sleeper.”
tigerlily, 20 Apr 2017 | Read review
“Go for the suite.”
, 13 Apr 2017 | Read review
5 of 5
Cancelon
US$337* /night
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Prices are for 1 room, 2 adults
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