We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Westin Chicago River North

Show Prices
#55 of 187 Hotels in Chicago
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Westin Chicago River North
The Westin Chicago River North
Panoramas (38)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,837 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Westin Chicago River North
See the most recent reviews
Showing 1,772: English reviews
New York City, New York
Reviewed 24 May 2014

I travel to Chicago 3 weeks out of the month and especially during the terrible winter we just experienced, I always looked forward to coming to the Westin. Impeccable customer service not to mention great location - so close to the great restaurants of River North and also healthy options like Lyfe Kitchen and Protein Bar. Also, the fitness center...

 Report
Helpful?
1Thank Zayan_2014
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Zayan_2014, All of us here truly appreciate your kind words and I will be sure to pass this note along to Sam as well. We're proud to be your home away from home in Chicago and we look forward to welcoming you back in July! Be well, Bryan W.

Louisville, Kentucky
Reviewed 19 May 2014

I will never use another Westin for a conference again. This Westin had the most ridiculous policies about charging us for simply having the pizza delivery person to bring pizza to our room, then had someone walk in on us, during our conference too (January 2014). However everyone one at the hotel was great (including staff). Forward this to your...

 Report
Helpful?
Thank Chase S
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Chase S, Thank you for sharing the gift of feedback regarding your recent stay. In order to maintain guest security and privacy we do not allow non-registered guests onto the guest floors, and I'm truly sorry that this was an inconvenience for you. I am however delighted to hear that our staff was able to have a positive impact...

Atlanta, Georgia
Reviewed 17 May 2014

I stayed here for three nights for a conference in May and would stay here again without hesitation. Although I'm not too far up the ladder in Starwood's frequent guest program, they provided upgraded accommodations and access to the executive lounge on the 20th floor. And I didn't even have to ask! The room was nice, overlooking the Chicago River.

 Report
Helpful?
2Thank TravellingFlaGator
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello TravellingFlaGator, Thank you for sharing this wonderful note and for also being one of our loyal Starwood Preferred guests! It was a pleasure to have you and I'm delighted to see that we were able to provide you with upgraded accommodations that exceeded your expectations. We look forward to welcoming you back soon! Be well, Bryan W.

Michigan
Reviewed 15 May 2014

Certainly a good experience and the hotel meets expectations of a Westin, including that they want to slap you with a surcharge to use the internet in your room. The Embers restaurant isn't open for dinner but you can eat in the lounge. The staff were all very friendly and helpful. The location is good, but at least when I...

 Report
Helpful?
1Thank MichiganFloyd
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello MichiganFloyd, Thank you for sharing your recent experience with us. I'm glad that our staff was able to provide a renewing element to your stay, and we appreciate the feedback you've shared with us regarding several of your concerns so that we may work to address them. I hope that the next time your travels bring you to Chicago...

Washington DC, District of Columbia
Reviewed 13 May 2014

The location is great - right on the river. When you walk into the hotel you are greeted with this great aroma - it smells like relaxation. The lobby and bar area have a modern, cool design. There's a back patio that you can sit on, and walk out of onto the river front. Staff is extraordinarily friendly and helpful....

 Report
Helpful?
Thank UncleMiltieDC
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello UncleMiltieDC, Thank you for sharing this wonderful note with us. I'm delighted to see that we've earned your high marks and recommendation, but more importantly that you found your recent stay refreshing and renewing. It was a pleasure to have you as our guest and I hope we'll be welcoming you back again soon! Be well, Bryan W.

Vancouver, Canada
Reviewed 13 May 2014

We stayed here for a few nights the other night. It is in a great location as it's close to the river so to go to all the fun things on the other side of the river is easy to get to, but also super close to N Michigan shopping and all that jazz. Our room did smell like smoke,...

 Report
Helpful?
1Thank KQQ
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello KQQ, Thank you for sharing the gift of feedback regarding your recent stay. I'm sorry to hear that your room smelled of smoke. You are correct in thinking that all of our rooms are non-smoking rooms however on occasion guest's will choose to not abide by this rule and I’m sorry that you had followed staying in such a...

Lovettsville, Virginia
Reviewed 11 May 2014

I was at the Westin for 9 days last month for business. My nights were restful and I was able to workout everyday. I Irish dance and the space in the Westin workout room was perfect. Sam, the Manager helped me 5 years ago and was still there providing excellent service and a great place to workout. I look forward...

 Report
Helpful?
Thank Mary H
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Mary H, Thank you for sharing your recent experience with us. I'm delighted to hear that you were able to have a renewing nights rest with the Heavenly Bed and that you were able to work with Sam to transform your body and work towards your fitness goals. We are delighted to have been your home away from home...

New York City, New York
Reviewed 11 May 2014

Stayed here for business. The room was really nice and overlooked the river. The internet worked really well. I had a package delivered to the hotel and it was waiting for me at the front desk when I got there. The only negative is that the service was unbelievably slow for breakfast which was a problem because we were in...

 Report
Helpful?
Thank rachelia18
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello rachelia18, Thank you for sharing your recent experience with us. We're proud to have been your home away from home during your recent business trip and I'm delighted to see your stay was renewing. I sincerely apologize for the delays you experienced while dining with us and I will be sure to work with our Food and Beverage team...

Austin
Reviewed 9 May 2014

Quite happy with our stay, very convenient location with close access to the CTA trains. The 3pm late checkout on Sundays works out great for us since we have an evening flight out. I'll definitely keep Westin properties in mind for future weekend stays. The only downside was that we were given a room on lower floors directly facing the...

 Report
Helpful?
1Thank stardream
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello stardream, Thank you for taking the time to share your recent experience. I'm glad to see that the complimentary 3pm late check-out on Sunday with Westin Weekend was able to extend your weekend and give you a few extra hours to unwind and renew before traveling home. I hope that we'll have the opportunity to welcome you back again...

Boston, Massachusetts
Reviewed 8 May 2014

I was here for a business meeting. Actually came down the night before to meet with a hiring manager over breakfast about a job situation. The hotel provided a very restful nights sleep and good workout facilities. The only downside is that only valet parking is available and quite expensive

 Report
Helpful?
Thank Orso52
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Orso52, I'm delighted to hear that we were able to help provide a renewing night's rest before your big day! Although valet parking is the only parking we offer on premise, we do offer self-parking with Greenway for $52 per night. The garage itself is less than a block from the hotel and provides our guests with an alternative...

727 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (378)
Viewed
Hotel & Grounds (39)
Viewed
Room/Suite (92)
Viewed
View from Room (53)
Viewed
Pool/Beach Area (15)
Viewed
Bathroom (34)
Viewed
Dining (11)
Viewed
Other (134)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (316)
Viewed
Amenities (87)
Viewed
Deluxe King Room (32)
Viewed
One Bedroom Deluxe Suite (39)
Viewed
One Bedroom Luxury Suite (56)
Viewed
Dining (39)
Viewed
The Hotel (27)
Viewed
Traditional King Room (36)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Dining (7)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (12)
Viewed
Business Centre/Function Rooms (3)
Viewed
Bathroom (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Chicago hotels
Magnificent Mile
The Westin Michigan Avenue Chicago
Downtown / The Loop
Renaissance Chicago Downtown Hotel
Show Prices
Show Prices
Show Prices
Downtown / The Loop
LondonHouse Chicago, Curio Collection by Hilton
Near North Side
Kinzie Hotel
Kinzie Hotel
#18 of 187 in Chicago
2,422 reviews
Downtown / The Loop
Wyndham Grand Chicago Riverfront
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: $256 - $759 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com and Jetsetter so you can book your The Westin Chicago River North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#34 Luxury Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
14 questions
Ask a question
Leo
1 month ago
Glasgow, United Kingdom
1 month ago
Shakopee, Minnesota

See all questions (14)

Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view”
 of 5 bubbles StephNewYork, 20 Mar 2017 | Read review
“The rooms facing the river have really nice views!”
 of 5 bubbles Traveler104, 21 Feb 2017 | Read review
“Bring your workout gear”
 of 5 bubbles peterkD3700YK, 27 Jan 2017 | Read review
“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
5 of 5