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The Westin Chicago River North

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#47 of 189 Hotels in Chicago
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1,791 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,728: English reviews
Reviewed 11 January 2014

My stay at the Westin Chicago River North was very pleasant. The hotel is centrally located, and offers the service and amenities that one would expect from a four star hotel. My room was comfortable, spacious and quiet. This is a business person’s hotel. It features a large, open lobby with a bar and ample, comfortable seating. The staff is...

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Helpful?
5Thank STP1606
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello STP1606, Thank you for taking the time out of your busy schedule to share your recent experience with us. It was truly our pleasure to have you as our guest and I'm very happy to see that we were able to provide an experience that you expected from our property. It's also wonderful to hear that you plan on...

Portland, Oregon
Reviewed 7 January 2014

We stayed here over New Years. the good: -the staff was extremely friendly. They had suggestions on where to eat, what to check out, and were generally helpful, whether it was calling cabs or helping me find the hat I lost in the lobby. -location! Even as we were snowed in and it was nasty to walk outside, everything was...

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Helpful?
Thank Veejay81
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Veejay81, Thank you for taking the time to share this review and the gift of feedback with us. I'm happy to hear that our staff was able to make a positive impact on your recent experience, and thankful that you've provided us with this feedback so that we can evaluate some deficiencies you've noticed in one of our rooms....

Minneapolis, Minnesota
Reviewed 2 January 2014

My husband and I recently took a quick trip to Chicago to get away after the craziness of the holidays. The Westin Chicago River North was in a perfect location to walk to restaurants, shopping and public transportation. We took the train from Midway airport and the walk was just a few blocks. Easy. Our room overlooked the river and...

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Helpful?
Thank Lisa O
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Lisa O, I’m very happy to see that your recent escape to Chicago was so enjoyable! All of us here truly appreciate your kind words, and we look forward to the day we get to welcome you back with weather that is a bit more comfortable for you! Stay well, Bryan W.

Flower Mound, Texas
Reviewed 2 January 2014

We recently visited our daughter in Chicago and stayed at the Westin River North. It's location is great, as it's right next to the Chicago river and a block away from Michigan Avenue. The number of restaurants in the immediate area is huge and the hotel is a great vantage point for all things in downtown Chicago.

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Helpful?
Thank aaammgb
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello aaammgb, Thank you for sharing this wonderful review! I'm delighted to hear that you enjoyed your Chicago getaway to visit your daughter, and that we were able to be a part of that. We look forward to seeing you many more times for all of those upcoming visits to see your daughter! Be well, Bryan W.

Villa Park, California
Reviewed 20 December 2013

My wife and I walk whenever we can and so location of Hotels in big cities is important to us. Westins River North is one of the best for this. Within a few miles there are lots of good restaurants, services, shopping, and Blues clubs. There also was a river walk practically outside the door and lots of taxis available...

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Helpful?
Thank MDR_27
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello MDR_27, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate the feedback that you've provided us with regarding certain aspects of the lobby and I'm very happy to hear that these concerns were not a hindrance during your recent visit. I'm very happy to hear that your recent stay with...

here
Reviewed 14 December 2013

couple of years ago.... great view/service, booked through hot-wire so it was random luck, great location... michigan avenue shopping, canal, overall excellent experience, will definitely go back if price is right... westin beds... great sleep quality, got an upgrade to a fitness room, great idea, no excuses not to work out

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Helpful?
Thank hereherehere
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello hereherehere, Thank you for sharing your kind words with us! It was our pleasure to have you as our guest and we look forward to seeing you again the next time you're in Chicago! Stay well, Bryan W.

Rocky River, Ohio
Reviewed 10 December 2013

Stayed there mid week for a fun 2 day getaway from Cleveland. Excellent location near all downtown amenities. Service from housekeeping, to front desk, and bellmen was excellent. First class and very courteous. The concierge recommended 2 fabulous places to dine within walking distance which could not have been better. We would definitely stay again.

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Helpful?
Thank MaryFrancesW2013
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello MaryFrancesW2013, Thank you for sharing your recent experience with us. I'm excited to hear that your recent stay was so memorable and that our entire staff was able to play a part in making that memory. I hope that this is only the first of many visits to Chicago and the first of many times we will be able...

Charlotte, North Carolina
Reviewed 7 December 2013

Stayed here many times for personal and business, and this Westin is the best Starwood hotel in Chicago. The Westin on Michigan Ave. is older, and the W on Lakeshore is quite nice, but not convenient for walking. The service is great as well. I always try to stay at this one!

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Helpful?
Thank Marc M
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Marc M, All of us here at the Westin Chicago River North truly appreciate your kind words. Being called the best Starwood hotel in Chicago is certainly not an accolade we would take lightly, especially from a repeat and experienced guest such as yourself. I hope that we will continue to be able to welcome you back anytime your...

springfield
Reviewed 7 December 2013 via mobile

I have nothing but great things to say. Was there for seminar great locale lots of restaurants bars in area. Room was large fitness area was very nice. Not much of restaurant in hotel but many within walking distance. Very friendly staff. Lobby bar is very nice as well.

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Helpful?
Thank spfldeater
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello spfldeater, Thank you for taking the time to share your kind words with us. I'm renewed hearing that you were able to relax, unwind, and reenergize during your recent visit. It was our pleasure to have you as our guest, and I sincerely hope this is only the first of many visits to visit us! Be well, Bryan W.  

London, United Kingdom
Reviewed 4 December 2013

Stayed here after the conference, overall happy with the experience. In particular, concierge was very helpful, big thanks for that. Good level of service overall, reliable room standard from Westin. If free wi-fi were available in rooms, would be perfect :).

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Helpful?
Thank mima71
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello mima71, Thank you for sharing this wonderful note with us. As a loyal Starwood traveler it's always refreshing to hear that we're able to consistently deliver the service you've come to expect from the Westin Brand. I certainly hope we will be seeing you again for another renewing visit the next time your travels bring you to Chicago! Stay...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N Dearborn St, Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: $159 - $688 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#32 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
“If you can get a room looking over the river (most of them do, I believe) you'll love it!”
 of 5 bubbles JRB5810, 1 Nov 2016 | Read review
“all rooms are great”
 of 5 bubbles 210toddw, 31 Oct 2016 | Read review
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