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Holiday Inn Chicago Downtown

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Traveller (75)
Room & Suite (279)
Dining (54)
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Overview
  • Excellent40%
  • Very good35%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
“union station”(60 reviews)
“blue line”(50 reviews)
“rooftop pool”(28 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (777)
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All reviewsunion stationblue linerooftop poolfront deskwillis towerchicago downtownconvenient locationvalet parkingwalking distanceaverage hotelthe hotel is cleanself parkthe loopchecking instreet noisethe entire staffstaff was very friendly and helpful
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241 - 245 of 725 reviews
Reviewed 15 December 2015

We had a mini suite which was very nice and updated. The staff was outstanding and very helpful. Like the idea of having to use the room card to get in the elevator. Recommend going to Sunny's for a Caesar Salad! We were only there...More

Thank jstilts
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 16 December 2015

Dear jstilts, Thank you so much for sharing your experience with us. We are very happy knowing you enjoyed your room accommodations, food at Sunny's and the elevator key access to the guest room floors! Thank you again for sharing and we look forward to...More

Reviewed 14 December 2015

Stayed there for a business trip, not the best location in town, room was average. Ordered dinner from Sunny's Bar and Grill, the quality was just poor, TV dinners would taste better, also went for breakfast there and again the quality of food was just...More

Thank Ashraf_Hameed
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 16 December 2015

Dear Ashraf_Hameed, Thank you for bringing these matters to our attention. I apologize on behalf of my entire team for the inconveniences you faced during your stay, as that is not up to our normal standards. I will share your feedback with our staff and...More

Reviewed 4 December 2015 via mobile

Unfortunately my review starts out on a sad note. My 81 year old mother was on her way to see me and was stranded in Chicago due to a snow storm. She attempted to contact her travel company and was given the run around. Luckily...More

Thank Guillermo B
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 8 December 2015

Dear Guillermo B, Thank you so much for your review of the Holiday Inn & Suites Chicago Downtown. I am pleased to hear that your mother was in great hands with Rena! We strive to give great and hospitable service to all of our guests...More

Reviewed 25 November 2015 via mobile

If you're looking for an outdated old hotel you found it. When I first walked in to the updated lobby I thought ok this might be pretty good and only a few minutes from the Willis tower. Kind of isolated but whatever. When I was...More

Thank Jaime M
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 28 November 2015

Dear Jaime M, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the deficiencies you have experienced during your stay due to the room conditions. The conditions you mentioned are not our normal standards and...More

Reviewed 25 November 2015

If it was not for this Holiday inn, I would have been in worse shape. I had an emergency and had to stay here overnight. The staff was so helpful and patient, I was able to get a friend to book a room for me,...More

Thank James L
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 30 November 2015

Dear James L, Thank you so much for your great review of our Holiday Inn & Suites Chicago Downtown hotel. We are very pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$128 - US$365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Family Hotel in Chicago
#73 Romantic Hotel in Chicago
#86 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$128 - US$365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Family Hotel in Chicago
#73 Romantic Hotel in Chicago
#86 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (75)
Room & Suite (279)
Dining (54)
Pool & Beach (5)
Amenities (42)
Pool (4)
Business Centre & Event Rooms (2)
Questions & Answers
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Parul211
8 December 2017|
AnswerShow all 10 answers
Response from Andrew B | Reviewed this property |
We stayed 4 days and walked downtown each day, whilst we never felt threatened the immediate area is not the nicest, had to walk round to the back of the hotel and then under the freeway. I would also recommend requesting a... More
1
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Toni V
16 May 2017|
AnswerShow all 7 answers
Response from Adrienne S | Reviewed this property |
Sorry for the delay in reply I don't come here much and you may have already gone there. There are blow dryers in the rooms. A
0
Votes
Sgregory5531
29 April 2017|
AnswerShow all 3 answers
Response from Barbjefts | Reviewed this property |
Approximately 3 blocks. GPS doesn't work well with the tall buildings so get directions.
1
Vote
Room Tips
"We can't say enough great things about the staff."
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"Walking distance to Union Station and Sears Tower"
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"When making reservations at the Downtown Holiday Inn, double check on Queen Size Beds."
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"Rooms at the front are quieter as the rear buttons up to S. Canal St"
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