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Comfort Inn

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Comfort Inn
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85 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Saint Louis, Missouri
Reviewed 29 March 2016

Probably the cleanest bathroom I've seen in several years (this unfortunately includes the one I left behind at home). Decor was adequate. Neighbors next door were very loud which traveled through the adjoining door. Breakfast included scrambled eggs, sausage, biscuits, gravy, waffles, etc.

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Helpful?
Thank Janet L
General_Manager_CL, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write this review. We strive for excellence. I am glad you found our hotel very clean and our breakfast full of wonderful items. We hope you will visit us again soon! James Diller General Manager Comfort Inn of Crystal Lake

Reviewed 14 March 2016 via mobile

The beds are so soft and all the staff are friendly and helpful, their breakfast is great they are located right in town so everything is locally together. The housekeepers were great they stopped by your room everyday and they have a great indoor pool that is great when it is cold outside!!

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Thank Aaron O
Tamarac, Florida
Reviewed 28 October 2015

I reserved a room using an Amex through Expedia but nothing was to be charged until I checked into the hotel. When I checked in, I used a Visa to pay for the room and incidentals. The hotel ALSO held money on my Amex. I brought it to the manager's (James) attention the following morning and he assured me he...

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Helpful?
Thank Michael L
General M, General Manager at Comfort Inn, responded to this review

Good Morning Michael, Thank you for staying with us. I did in fact cancel that authorization the night we discussed it. There is also a sign at the front desk that it does take up to 10 days for an authorization to fall off. I tried to speed up the process. I do have the paperwork available to show I...

Nashotah
Reviewed 10 August 2015

We were there for the weekend of 8/8/15. The problems started with our group not being put in rooms next to each other, even though we reserved a block. Then different rooms had different issues from, fridges not working to mold in air conditioners, toilets not flushing, boogers stuck on the wall, to cobwebs in the corners..It almost 6 hours...

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2Thank Adam C
General M, General Manager at Comfort Inn, responded to this review

Thank you for you opinion of our hotel. You stated your rooms were not together even though you reserved a block of rooms. A block of rooms doesn't guarantee they will all be next to each other it just means the rooms will be available for your group. Unfortunately, in regards to the fire alarm going off, our hotel doesn't...

Wilmington, NC
Reviewed 6 August 2015

We stayed 3 nights here and were frustrated on a daily basis. The rooms have the old-fashioned noisy heat/AC that is very imprecise. Also the internet strength/speed was the worst we've experienced in a long time. Beware--the room photos on the website aren't completely accurate. We booked a 2 queen room because the photo showed an upholstered chair, so we...

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Helpful?
Thank purselady1
General M, General Manager at Comfort Inn, responded to this review

Thank you for staying with us - we appreciate all feedback, Since then we have been working on our internet issues. We've also installed a few new digital heater/ac units. We have also worked on our breakfast issues to not run out of product even thru our busiest times. James Diller General Manager Comfort Inn of Crystal Lake

Westchester, Illinois
Reviewed 31 July 2015

My experience was overall fantastic. The breakfast was good, room clean, staff was great, except its a non smoking hotel and everytime I walked into the building the front desk clerk was standing outside smoking. I had to walk thru smoke to get in. Christine was pleasant, but the smoking really sucks.

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Thank Kaylin M
General M, General Manager at Comfort Inn, responded to this review

Thank you for your comments on your recent stay at the Comfort Inn. We appreciate feedback and are always striving to exceed our guest’s expectations. My since apologies about the smoking outside the front door by our desk clerk. James Diller General Manager Comfort Inn of Crystal Lake

Iowa
Reviewed 24 July 2015

The Comfort Inn is a fair distance from I-90 (the Jane Addams Northwest Tollway), but it is just off US-14. It is also fairly close to the Pingree Road Metra station. I like transit-friendly hotels, and I walked to the station each day I stayed in Crystal Lake. While the station is literally visible from the hotel, it's a 10...

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Helpful?
Thank dmbia
General M, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and taking the time to provide feedback. I am pleased you found our rooms to be clean and breakfast to your liking. Our staff takes pride in their work and in the hotel. I hope you will stay with us again when your in the area. James Diller General Manager Comfort Inn of Crystal...

A TripAdvisor Member
Mineola, Texas
2 reviews
Reviewed 24 July 2015 via mobile

We came to visit family, stayed here for week. Staff was friendly, location was clean and quiet. Breakfast was ok, not a huge selection and didn't vary any during our stay but better than just continental. The eggs weren't very good-tasted powdery, maybe not mixed right? But, the days bacon was offered it was nice and crisp and the waffles...

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Thank A TripAdvisor Member
General M, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and providing feedback. I am glad your room was cold on these very warm days and our maintenance department was right there to fix your sink. I hope you will come back and visit us again in the future. James Diller General Manager Comfort Inn of Crystal Lake

Licking, Missouri
Reviewed 2 July 2015

Nice clean hotel, fine continental breakfast. Little pricey, ask for discounts call ahead for reservations and double check before arriving. They had a few couples in lobby that had made reservations and had over booked. Not Good to find out at 11p.m.!! I know it has become rutine for hotels to up charge on weekends, but when you've been there...

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Helpful?
Thank Emil F
General M, General Manager at Comfort Inn, responded to this review

Thank you for staying with us. We appreciate all feedback. I will look into this matter. Thanks for bringing it to my attention. James Diller General Manager Comfort Inn of Crystal Lake

Dayton, Ohio
Reviewed 1 July 2015 via mobile

Picked this hotel because of its location, about a half hour from the Illinois Railway Museum and about 15 minutes from the Sanfillipo Estate. The GPS took us right to it. Check in was fast and we were pleased with the King Suite. It was roomy & comfortable. There was some obvious patchwork in the bathroom but everything was clean....

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Helpful?
Thank Grandmoose
General M, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and writing this review. I am glad you enjoyed your stay and found the staff very helpful. We will be remodeling our bathrooms in the near future. We hope that you will stay with us again soon. James Diller General Manager Comfort Inn of Crystal Lake

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Comfort Inn

Address: 595 E. Tracy Trail, Crystal Lake, IL 60014
Region: United States > Illinois > Crystal Lake
Price Range: $116 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Hotel Crystal Lake
Comfort Inn Crystal Lake
Crystal Lake Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
2 questions
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Coleshill, United Kingdom
over a year ago

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Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For quiet I would get an end room or one on the uppermost floor”
 of 5 bubbles 269JanetL, 28 Mar 2016 | Read review
“The top floor was very quiet.”
 of 5 bubbles dmbia, 24 Jul 2015 | Read review
“If waiting for the elevator irks you, a ground-floor room may be a good choice.”
 of 5 bubbles Billcat52, 18 Sep 2014 | Read review
“Be prepared to declare your pets and pay the $15 pet fee. A $200 charge will be imposed on pets that are caught in the hotel without being checked in.”
 of 5 bubbles miriams131, 2 Sep 2014 | Read review
“All rooms are accessible and quite even rooms located across from the indoor pool.”
 of 5 bubbles ustravelpro, 29 Aug 2014 | Read review
5 of 5