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Chicago Marriott Suites Deerfield

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249 Reviews from our TripAdvisor Community

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Showing 241: English reviews
New Orleans, Louisiana
Reviewed 7 August 2015

This place was very clean and the staff were super helpful with directions and general "out of owner" questions. There's a nice gym on site. The room was perfect for my family! Perfect place to stay when in North Chicago.

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Helpful?
1Thank Packed504
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Packed 504, I am very glad that you and your family enjoyed your time with us. Hopefully, you will return to our property for all of your future stays. We are looking forward to seeing you in the near future. Thank you.

Reviewed 1 August 2015 via mobile

Our son was sleeping on thesofa bed and when we went to open it we found disgusting sheets with food crumbs that they obviously didn't change from the people before us. To top that off, when we called the front desk for new sheets and blanket he said it would take a while since only he was working the desk....

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Helpful?
2Thank Pottsie28
DeerfieldMarriott, Manager at Chicago Marriott Suites Deerfield, responded to this review

Dear Pottsie28, Thank you for your feedback. My sincerest apologies for your experience. I have shared your feedback with our housekeeping staff and they will be addressing the issues that you had. This is not a normal experience at our location and we will address this moving forward. Thank you, Marc Lindblom Manager

Boston, Massachusetts
Reviewed 29 July 2015

This hotel's renovations are absolutely beautiful and almost all the services and amenities are great. The only thing keeping me from giving this hotel 5 stars is the afternoon shuttle bus driver, Albert. Albert is extremely aggressive with the guests to the point where it verges on sexual harassment with some of the women guests. It's absolutely disgusting. He also...

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Helpful?
4Thank John R
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

John R., I apologize for your concerns regarding one of the employees. I have discussed his approach with our guests to ensure that this is an isolated event. I am glad that you were satisfied with our renovations and we are looking forward your return trip.

Brooklyn, New York
Reviewed 26 July 2015

Excellent check in and check out. Customer service from the front desk early in the morning to late in the evening. Marco, evening front desk agent was wonderful, Bridget and Migdalia(hope i spelled it right) were very good and personable during breakfast. I had the buffet($15) and it was worth it. Omlete station and all you can eat and drink(non...

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Helpful?
2Thank John T
Atlanta, GA
Reviewed 3 July 2015

Great suites, fast room service, nice bar area...everything you need. Comfortable beds and great bedding. Like the suite layout and roomy area with desk. Friendly front desk and restaurant staff. Restaurant is good. Breakfast and wifi included in rate. Fast wifi connects easily.

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Helpful?
1Thank Sggypsy
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

We pride ourselves on delivering a memorable hotel experience for all of our guests. I am pleased to hear that you enjoyed your stay, here at the Marriott Suites Deerfield. I have shared your comments with the entire hotel staff. We hope to have another opportunity provide the same level of service whenever your travels bring you back to Deerfield.

Reviewed 2 July 2015 via mobile

I always read reviews on hotels before booking and this hotel had mostly positive reviews and offered the amenities we were looking for, full breakfast buffet with kitchenette in the room. The one negative feedback I saw on reviews was the rudeness of one front desk clerk. And unfortunately we experienced the exact the same thing. Although the others reviews...

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Helpful?
Thank CORINEA W
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest. I am very sorry to learn that the quality of service provided by my front desk agent did not quite meet your or my expectation. Please rest assured that your comments have been...

Bronxville, New York
Reviewed 26 June 2015

Deerfield, Illinois is home to the headquarters of Walgreens, Discover Credit Card, Baxter Healthcare, Takeda Pharmaceuticals and Consumers Digest, among others. The big chains - Westin and Hyatt - also have outposts here, but don't expect that because it has the Marriott name attached, you are getting the quality or service that you would at a Marriott, say, in downtown...

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Thank DSC2014
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Chicago Marriott Suites Deerfield. We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you have experienced. I...

Bradenton, Florida
Reviewed 7 June 2015 via mobile

Roomy comfortable suite, with bathroom with a very small sink area. Front desk staff very pleasant. Nicely equipped fitness room. However, the hotel doesn't work with any efficiency. Internet problems lasted for a day; bedroom TV didn't work, even after a technician tried to fix it. Front desk person sympathized with our difficulties and said she would talk to management...

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Helpful?
Thank Randy K
DeerfieldMarriott, Manager at Chicago Marriott Suites Deerfield, responded to this review

Dear RandyK, Thank you for your feedback, it seems that you enjoyed the hotel, however had a few issues. The internet issues that you experienced have been identified on the providers end and have been resolved. I have also talked with the engineering department and they also have fixed the issue that you had experienced with the televison. Thank you,...

UAE
Reviewed 24 May 2015

Just stayed there for a week and my last day ended with great service from Jane. Just before checking out I noticed that a few clothes I bought the evening before still had the security tags on..! Since I did not have time anymore to go the shopping mall during the day I asked reception if they had an idea...

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Helpful?
Thank M6340
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Martin S., I'm glad that Jane was able to go above and beyond to provide exceptional service. I will relay your comments to her. Thank you for your comments.

Saint Joseph, Missouri
Reviewed 24 May 2015 via mobile

Overall we enjoyed our stay. The rooms were nice and the bedding was very comfortable. For the most part the bathroom was updated, but the tile was old and dingy. It reminded me of an 80s hospital bathroom. The tile was outdated with cracking and dirty grout.

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1Thank familyis4ever

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Chicago Marriott Suites Deerfield

Address: 2 Parkway N, Deerfield, IL 60015-2544
Region: United States > Illinois > Lake County > Deerfield
Price Range: $139 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Suites Deerfield 3.5*
Number of rooms: 248
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Also Known As:
Chicago Marriott Suites Deerfield Hotel Deerfield
Deerfield Marriott
Marriott Deerfield
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Suites Deerfield staff and other travellers.
3 questions
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Toronto, Canada
over a year ago
Columbus, Ohio

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Questions? Get answers from Chicago Marriott Suites Deerfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms all have a bedroom and a separate sitting area with a convertible sofa bed.”
 of 5 bubbles AHRESQ, 2 Feb 2017 | Read review
“all seem fine”
 of 5 bubbles bethg883, 13 Sep 2016 | Read review
“Rooms on the higher floors. Rooms facing swimming pools tend to be quieter.”
 of 5 bubbles 222sridhart, 8 Aug 2016 | Read review
“This hotel is fantastic for solo travelers.”
 of 5 bubbles The-Captain818, 5 Jun 2016 | Read review
“The wi fi is free for marriott rewards members. you have to accept the charge but they DO NOT charge you (really)”
 of 5 bubbles velasco2205, 3 Jun 2016 | Read review
5 of 5