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I never had this problem with a Marriott in the past, but this property doesn't allow you to make online pre-paid reservations. They will only charge a card presented to them AT THE DESK for swiping. So if you are having a family member, company...More
1 Thank Kib0Sanchez
Response from Carmela N, Manager at Residence Inn Chicago DeerfieldResponded 6 October 2016
Thank you for taking the time to review our hotel.
For the protection and security of our guests and their personal information, we do require specific documents to be filled out such as a 3rd party credit card authorization form for example. We...More
We came to NE Illinois to ride bike trails. This property was within 15 minutes of several trails. It appears this facility was recently renovated. Things look fresh and updated. The outside pool was not available due to a broken heater. This was regrettable. Complimentary...More
Response from Carmela N, Manager at Residence Inn Chicago DeerfieldResponded 21 September 2016
Thank you so much for your review or Residence Inn Chicago Deerfield!
We are pleased to hear that you enjoyed the hotel. I do apologize for the heater in the pool not working but we are happy to say that we are replacing...More
I LIVE in Hotels. I will be a Platinum in a few more stays, and I am already a Platinum with Intercontinental. I usually like Residence Inn, but this one...the breakfast was kind of nasty, and lacking for the crowds they handled both days I...More
1 Thank davidmeyer
Response from Management36280, General Manager at Residence Inn Chicago DeerfieldResponded 18 September 2016
Congratulations on your Platinum status change that will occur shortly. We do appreciate your business with Marriott. We are in the process of changing our breakfast with our Residence Inn brands and are excited with upcoming changes. Thank you for taking time to share your...More
We stayed for one night with our two young children before attending a concert at Ravinia. Check in was quick and friendly, room was clean/well appointed, very quiet, and the layout was great for us. Plenty of free parking. The kids shared the king bedroom...More
Response from Carmela N, Manager at Residence Inn Chicago DeerfieldResponded 10 September 2016
Hello star170, thank you for you review of Residence Inn Chicago Deerfield.
We are so pleased to hear that you enjoyed your room and our breakfast! The location makes the hotel exceptionally quiet which is wonderful when travelling-it's hard enough to sleep away from home!...More
Lobby looks nice but smells like pool water right when you walk in. Staff are very nice, helpful and professional.
We were in room 216 and the shower curtain had mildew.
When I peeled the flat sheet from the comforter, discovered that the comforter has...More
1 Thank Yvette08062016
Response from Carmela N, Manager at Residence Inn Chicago DeerfieldResponded 6 September 2016
Good Afternoon Yvette08062016,
Please contact me at the hotel to discuss your review, as the information provided does not correlate with our hotels amenities. We appreciate you taking the time to write a review.
Response from Carmela N | Property representative |
Thank you for your inquiry. We do not drive to the city as it is too far, but we are a few blocks from the train and the shuttle can take you there. Please call the hotel for any other questions and I would be happy... More
Thank you for your inquiry. We do not drive to the city as it is too far, but we are a few blocks from the train and the shuttle can take you there. Please call the hotel for any other questions and I would be happy to assist!
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"I traveled alone and the Studio was more than enough space for me...but would also work well for two people."