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I am a royal customer of Holiday Inn Express. The Downers Grove branch did not meet my expectations which I have exprienced from other Holiday Inn Express hotels except its great bed condition. There is no fridge and no microwave in my room. And dining...More
Thank Hyunju L
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 9 September 2017
Thank you for being our guest and for taking the time to write a review. We regret your experience was anything less than satisfying. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, and it seems we were not...More
Stayed two nights for business. Arrived late and greeted by a friendly front desk. Room was dated, clean, bed was comfortable.
There were plenty of hot and cold options in the complimentary breakfast.
The front desk was always greeted us when we arrived and on...More
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 27 August 2017
Thank you for choosing to stay at our hotel. We are pleased to know our Front Desk associates left you with a good impression of our hotel and that our complimentary hot breakfast was to your liking. However, I am sorry if you had any...More
On the positive side, the staff was very friendly and the service was good. The bed was comfortable. On the negative side, the room was badly in need of refreshing. We had no fridge or microwave. There was a lot of street noise which interrupted...More
Thank Ruth D
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 11 August 2017
Ruth, thank you for posting a review. We are pleased to know you enjoyed your overall short stay. We are sorry for the issues you reported which kept you from having an outstanding visit. I would like to inform you that, some of our guest...More
This hotel is adequately located in the suburbs and is in a safe location. I've stay here several times and always experienced some issue. Nothing bad but inconvenient. The staff are mostly friendly and accommodating. It does have an older smell and the rooms need...More
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 10 August 2017
Jack, thanks for choosing our hotel once again and for taking the time to share your experience. We are glad to read you enjoyed your overall stay and that our facilities were adequate for your needs. I have shared your feedback with our management with...More
The hotel was clean a bit outdated and its time for some renovation. I am sure they have plans for this in the near future otherwise it will start to effect their business. It is a good location, nice parking amenities, and restraunts within walking...More
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 7 August 2017
We're pleased to know you enjoyed your overall stay at Holiday Inn Express Chicago - Downers Grove! It’s good to read that you were pleased with our location and affordable rates. Having said that, we appreciate your comments about our facility needing an update. Until...More
Response from jylsincavage | Property representative |
We do have roll-away beds, but unfortunately we are unable to place any roll-away beds in rooms that have two queen size beds. It is against the fire code of Downers Grove. I apologize for any inconvenience.
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are... More
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are going downtown to Chicago
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"they put me at end of hall - it was o.k. - long walk to main door"