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Hands down, one of the worst Holiday Inns I've ever stayed in. They lie about amenities and count a gas station next door as part of what they offer. The front desk is slow and gets easily confused. The restaurant is terrible and you pretty...More
Thank T J
Response from Jamil R, General Manager at Holiday Inn Chicago Elk GroveResponded 1 June 2016
Thank you very much for your feedback. We apologize that your recent stay did not meet expectations. Your concerns will be shared with our staff and will make the necessary changes. We hope you consider giving us a second chance, so we can show you...More
I arrived at 1a after a late flight and was greeted by a very nice clerk. While nothing fro the outside, the rooms have been updated with granite/very comfortable beds. The room was very clean (my priority over looks). There is a frig, microwave and...More
Response from Jamil R, General Manager at Holiday Inn Chicago Elk GroveResponded 23 April 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Overall this hotel was very good. I was greeted at the front door by a very happy gentleman working the front desk. He was quick to pull up my reservation and get me checked in. As he was scheduling my shuttle service to the airport...More
1st, the toilet wasn't be flushed when we entered the room, it's so disgusting.....(C the updated photo)
2nd, the drawer was established reversely, the atmosphere was quite strange....(C the updated photo)
3rd, the front desk(Abed. K) was not welcoming, and he set up...More
Thank mingyue s
Response from Jamil R, General Manager at Holiday Inn Chicago Elk GroveResponded 22 April 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. I understand how you felt unsafe in that sittuation. We appreciate...More
Again arrived late afternoon. Very nice hotel, very friendly staff. Furniture is excellent. Bath is again bad in my eyes. Breakfast was suprisingly good. Shuttle to airport is freequent enough. Prices are high but this is to be expected due location.
Yes there are park & fly rates available. Normally park & fly includes 7 days of parking. If you book the best available rate we are able to charge $30 per 7 days with complimentary shuttle service starting at 6am.