Extremely clean, quite, beds very comfortable, staff very friendly and helpful. Free internet, free parking, noon check out is nice not being rushed out, nice being able to sleep in. Had mini fridge in room coffee maker, microwave, and in room safe. Would highly recommend.
Booked with booking.com but receptionist didn’t recognise booking. Rude and aggressive . After waiting 45 minutes and her hanging up phone on booking.com seems I needed to understand that booking.con sent the booking to her boss not her. I’m baffled how this hotel stays in business. She needs a non customer facing role
I was “greeted” by a dour front desk clerk who looked like he could barely care to even pay attention. The building itself has that sad vibe of 1980/90s construction that was so crappy, that the building is already beyond disrepair 20 years later. The walls in the room are paper thin. There is a strange vibe in the restaurant on Friday nights, and that’s only on Friday nights. The restaurant is shuttered every other time. Overall, the vibe of this place is grim - I would avoid if I could.
La Quinta has always been our hotel of choice. We have stayed in dozens of Wyndham properties over the years. If this had been our first time, we would never go back to one again. Other than Kenny and the shuttle drivers every employee we spoke to was rude, unhelpful and indifferent to our requests. We asked at the front desk where we could get a bus pass so we could go downtown. The clerk just sneered and said "I don’t take the bus, I don’t know" We found help at a service station across the street. When we returned to the hotel we asked another desk clerk if she knew a good restaurant close by. She said, "I don’t live around here, I don’t know" and turned her back. In the morning I needed a glass of water to take a pill and the breakfast attendant said "Breakfast is over" and closed the door. It was 9:02am. Our room had large stains on the walls, chips out of the stucco, the bathtub was so badly stained I had to put a towel on the bottom to feel safe showering. The staff left 6 clean glasses, no shampoo and didn’t make the bed. We were told our room would have a king bed, it had two less than full sized beds. The a/c was sporadic. We asked for another room but we’re told nothing was available even though the hotel seemed half empty. The night before we were leaving I decided to make a cup of tea. There was mouldy coffee in the basket. The last morning another guest asked the front desk if someone could show her how to make waffles for her child. The desk clerk shrugged and said "Someone’s in there" pointing to the breakfast room ten feet away. The breakfast ladies were talking to each other, ignoring the woman so I showed her how. I wrote and complained to Wyndham, they forwarded my letter to the manager of that property. He offered me 25% off on my next stay. I didn’t complain to get a discount, I just wanted the management to know how badly staff was treating guests. I let him know I wouldn’t ever be back, not for free, not if they paid me to stay.…
As a stay near the airport, if public transit into the city isn't necessary, it's perfect. Nice place, nice rooms, a bar, near the highway, minutes from O'Hare but outside of the airport traffic. Thanks!
Got a really good price here and for a one night stay it was good. Pros: clean room, comfortable bed, friendly staff, great ac. Cons: noisy housekeeping in early am, rooms not well sound proofed, not much near hotel for food and no breakfast. Bathroom is split so sink outside the bathroom which has the toilet and shower. Some people like this and some don’t. Would stay here again for a short visit.
The hotel was easy to access from Interstate 90 and the facility appeared to be well-maintained. In spite of the closeness to O'Hare, the room was quiet. While the hotel has a restaurant, there are several options for meals -- both national chain and local -- north of the hotel along Elmhurst Road.
I stayed at this hotel from July 16th to 17th and was disappointed. Terrible service. The girl at the front desk named Kia refused to give me a receipt. She was very rude. I will never live in this hotel again.
Worst customer experience I’ve ever had at a hotel. I flew in and arrived at the hotel at 11:45. The front desk person, Midiel, coldly told me I couldn’t check in until 3. I said I just flew in and didn’t have anywhere to go around here till then and he just stayed seated, ignored me and went back to his phone. In the past when rooms aren’t ready yet, front desk staff has shown me where the restroom and other facilities are, where to get food, etc. especially if it’s that long of a wait. I didn’t even address the fact that their website says they have early check in, which I always look for when I know I’m flying in early. I had to wait over 3 hours till exactly 3 to check in, and he took people who arrived hours after me ahead of me. When he checked me in, he was just as cold, and then just tossed my room key on the counter. No “thank you for staying with us” “have a nice stay”, or even a “you’re in room x”. I had to ask what room I was in and how to get there and he just said “second floor”. He wasn’t wearing a name tag, so I asked for his name, and he said “why?”. I said I’d like to leave a customer review and he asked why again. I said I felt he was unpleasant and not hospitable or helpful while I waited. He said “that’s not true” and tried to argue with me. I’m a teacher and felt like I was having a conversation with a child, let alone someone in customer service. He finally gave me his name. I really hope the hotel notes how much this affects the hotel experience. While I waited I searched for other hotels, but they are all booked. However, I am returning in a month, and I will make sure to never stay here again when I visit Chicago.…
Room: A+ Front Desk Staff: C- Systems: F The room itself was solid. No complaints. When I arrived to check in, they had just given the same room to another guy. I walked in on him butt-ass naked as he yelled "I'm NAKED" ... he was like "do you have the right room?!" and i'm like "they literally just gave me this key." Turns out their "system" sometimes double books key cards if checkins are too close together? That was the reason given, but maybe it was just a manual error. The women at the front desk apologized, and gave me a different room. The next two evenings, when I'd come back to the hotel, the key cards didn't work... and I had to go back and have them re-magnetized. On the final night I went to the hotel gym for a treadmill run, the water dispenser empty. I asked front desk guy but he didn't know how to do anything - -where the water was, where the keys were for a storage closet. He had been texting his boss "Vicki Esparza" without response for awhile. I did my run, and towards the end of it, the fire alarm randomly went off 😂. When I went back out i asked him if he was ever given an SOP book... considering this is a franchise... he said he vaguely remembered something like that but couldn't recall. I was trying to help the guy out. Clearly the management just needs to be more on top of things at this place. Like I said, room was great -- and so my overall rating is a 4 because all the problems were just weird inconveniences -- no deal breakers, although walking in on a fully naked man is close; life is all about the timing huh? If you want an unpredictable adventure, consider this place.…