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BEST WESTERN O'Hare/Elk Grove Village Hotel

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298 Reviews from our TripAdvisor Community

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Showing 288: English reviews
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Boston, Massachusetts
Reviewed 4 days ago NEW

This hotel is one of the best values around, while being above average in all categories...friendly, professional and knowledgeable staff, modern and appealing decor, business center, complimentary breakfast with many options, clean and comfortable rooms, quiet location, workout room, washer and dryer available for guests, free internet, and close to area restaurants. They also provide free shuttle service to/from the...

Review collected in partnership with Best Western
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Helpful?
Thank Decboston
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete theTripAdvisor Guest Satisfaction Survey with such detailed kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try very diligently to make each guest's...

Davenport, Iowa
HOTEL’S FAVOURITE REVIEW
Reviewed 25 November 2016

Previously used when a Quality Inn and thought it was a good deal. The parking lot has been re paved, the lobby, halls, and rooms have been remodeled. Really a comfortable and attractive place. Had a room with new fixtures, good mattress, and shower and very clean. We have had excellent experiences with the hotel staff. They are helpful and...

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Helpful?
Thank RetiredBums
About Hotel's Favourite Review
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey with such kind remarks. We very much appreciate your kind words, and I have taken the liberty of passing them along to our staff so they may enjoy them also. We try very diligently to continually improve the quality of our services to provide an exceptional experience for our...

Austin, Minnesota, United States
Reviewed 1 week ago via mobile

Stayed here on a Friday night to use the pro and fly for O'Hare. Booked a king bed through there website and received 2 doubles. Went down and confirmed that we booked a king wth our documentation and told us that are conformation was incorrect even though we booked directly. We signed up for the 4:30 shuttle in the morning...

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Helpful?
Thank Jordan K
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor Survey regarding your recent stay at our hotel. I am very sorry to hear about your difficulties with your reservation, and our shuttle service. I agree we should have done a better job on both issues. I do apologize that we failed to meet your expectations. Customer Service is our...

Louisville, Kentucky
Reviewed 2 weeks ago via mobile

Stayed here when we were stranded because of an airline cancellation. The room was very comfortable and the staff was pleasant. The main draw for us was the free transportation to the airport, which was fast and efficient getting to the hotel. However, it was booked in the morning for the 3 possible time slots for us so we had...

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Helpful?
Thank Gulielmus4
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our Best Western Elk Grove Village Hotel. Allow me to apologize for our overcrowded shuttle service. With all the airline cancellations and so many of our guests looking to catch flights, it was impossible for us to accommodate every shuttle need. Although...

Drakesville
Reviewed 2 weeks ago

We had a school trip with 3 buses of 7th and 8th grade kids. The hotel was great taking care of everything we needed. The rooms were nice and clean. The bed was very comfortable. They did a great job with breakfast feeding 3 buses. The only bad thing that I can say bad is the walls are thin.

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Helpful?
Thank Angela H
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel with 3 buses of 7th and 8th grade kids. We very much appreciate your feedback and will share it with our team, they will be please to know you were happy with our services. Your survey responses will serve as...

Reviewed 2 weeks ago via mobile

I spent one night in this hotel. Nice, comfortable and very clean room with king size bed. Good meal for breakfest. There was possibility to order lunch or dinner from outer restaurant. They pick up people from O'HARE airport and drive to the aiport, too.

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Helpful?
Thank Barbara J
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

How nice of you to take the time to complete the TripAdvisor Guest Satisfaction Survey with such kind remarks for our Best Western Elk Grove Village Hotel. We are very proud of our hotel and the services we provide and we are delighted that you enjoyed your stay with us. Thank you for sharing your experience and we hope your...

Illinois
Reviewed 3 weeks ago via mobile

This is a lovely Best western. My family and I used the hotel as it offered us to "park and fly" allowing us to stay a night and leave our car on their property instead of at the busy airport. The shuttle from the hotel to airport was a little late but not bad, when we arrived home we called...

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Helpful?
Thank chigher
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor survey with such kind responses. We very much appreciate and value your feedback and will share it with our team. Your survey responses will service as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an...

Melbourne, Australia
Reviewed 14 February 2017

This was a last minute booking because of a flight cancellation and I selected Best Western because of the low price on Expedia. I was pleased with my experience. Staff were friendly and helpful, and the shuttle to and from the airport is free and convenient. My room was clean and ample size (although there was only one of me),...

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Helpful?
Thank jlbmpms
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positve feedback! On behalf of our hotel and staff, I would like to let you know how delighted we were to receive your kind words of praise for our services and accommodations. We are very proud of our hotel and the services we...

United States
Reviewed 6 February 2017

Very disappointed in the room, freezing cold and the heat did not work. An awful experience in this hotel. Nice hotel but staffs at front desk needs more training and it's part of making sure you're taking care of guests' needs. Everything has to be working fine with me. If I will want to stay in your hotel for next...

Review collected in partnership with Best Western
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Thank Robel R
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the temperature of the room you occupied while you were our guest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay with us. Please accept our sincere apology for...

Reviewed 29 January 2017 via mobile

Me and my family stayed at the Best Western recently and the service was great. The breakfast was good also. Even though the wifi was down when we were staying there. They hotel is overall very nice and kept clean throughout.

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Helpful?
Thank schleihsdrake
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. Your feedbback is very important to us and we will share it with our team. We also apologize for the WiFi being inoperable during your stay, that was a very unfortunate instance that we hope will never be repeated. We truly enjoyed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about BEST WESTERN O'Hare/Elk Grove Village Hotel

Address: 100 Busse Road, Elk Grove Village, IL 60007-1624 (Formerly Quality Inn & Suites Elk Grove Village)
Region: United States > Illinois > Elk Grove Village
Price Range: $109 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN O'Hare/Elk Grove Village Hotel 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn And Suites Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN O'Hare/Elk Grove Village Hotel staff and other travellers.
6 questions
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South Bend, IN
7 months ago
Chicago, Illinois
3 months ago
over a year ago
Rutland
over a year ago

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Questions? Get answers from BEST WESTERN O'Hare/Elk Grove Village Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the lift are quieter - people are leaving early for flights and congregate around the lifts and talk”
 of 5 bubbles jlbmpms, 14 Feb 2017 | Read review
“Think they are all about the same.”
 of 5 bubbles RetiredBums, 24 Nov 2016 | Read review
“Our room was fine, but we really needed extra pillows and they could not provide them”
 of 5 bubbles Punkicoleman, 17 Oct 2016 | Read review
“Amazing Staff”
 of 5 bubbles shell2842, 16 Aug 2016 | Read review
“book online or use phone at airport to make reservations”
 of 5 bubbles jeffer287, 15 Nov 2015 | Read review
5 of 5