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BEST WESTERN O'Hare/Elk Grove Village Hotel

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298 Reviews from our TripAdvisor Community

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Showing 288: English reviews
wisconsin
Reviewed 22 November 2015

Have stayed here many times over the years for their park, sleep, fly package. First let me say that they are in the process of upgrading the hotel. So far, seems to be very nice improvements. When we checked in, we arranged for a 2:00 am shuttle because we had a very early flight. The lady at the desk said...

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Thank tansandy
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. I'm concerned about the issue you experienced with our shuttle service and our front desk agents on your recent visit. Thank you for bringing these issues to my attention. Because our success is measured by how our guests evaluate our services and...

Middleton, Wisconsin
Reviewed 21 November 2015

We did the park and ride. The room was fine as was the shuttle to the airport. But when we got back we waited about 1 1/2 hours for the shuttle to get us back to the hotel where our car was. After seeing the Holiday Inn shuttle and several others go past many times we called and were told...

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Thank HRoss02
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

I am concerned about the issue you experienced with our shuttle service in your return from O'Hare. Thank you for bringing this issue to my attention. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we...

Chicago, Illinois
Reviewed 16 November 2015

this is a very nice hotel in Elk Grove village not far from ohare airport and has a free courtesy shuttle to the airport and breakfast everyday as well. Not much nearby if you don't have a car but near Rosemont and rivers casino

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Thank jeffer287
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to fill out the TripAdvisor survey regarding your recent stay with us at Quality Inn Elk Grove Village. I have shared your comments with our team and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are very happy...

Canterbury, United Kingdom
Reviewed 10 November 2015

There was nothing "quality" in my experience staying there before our long day of travel. Were checked in by a girl who was simultaneously trying to buy boots over the phone. Then were placed into an out of order room, we had a sleeping toddler with us, who of course woke up from all the walking around (back to the...

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Thank cherry r
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our Hotel. I'm concerned about the issues you experienced on your recent visit. Thank you for bringing these issues to our attention. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments...

Reviewed 3 November 2015 via mobile

The rooms are nice here and relatively clean, but the staff is pretty rude and unwelcoming. Free hot breakfast in the morning is a plus. Parking can be a pain since they offer park and fly service for ORD.

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Thank Anwisnie
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Kindest Regards, Fran...

Reviewed 31 October 2015 via mobile

I am gonna try to keep it short.I was expecting to get the best out of this hotel because I have experienced the best at other quality inn locations. Me and my husband were just very disappointed with our stay overall. It seemed like the cons out weighed the pros. Me and my husband had a 12 hour layover on...

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1Thank Deja M
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Arvada, Colorado
Reviewed 23 October 2015

We very much enjoyed this recently renovated Quality Inn and Suites. The rooms are nice with one best beds we've slept on in awhile. We stayed in this hotel after the remodel was complete as mentioned in some of the other reviews. This property also provides a nice Continental breakfast included in your cost. The only draw back here is...

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Thank Darrell G
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

On behalf of our hotel I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try to make each guest's stay with us a pleasure. Our principal goal is to provide dependable service to all of our guests at...

Shamokin, Pennsylvania
Reviewed 21 October 2015

I'll start with the good. The staff at this hotel was great. They were all friendly, they gave us directions, they were quick and efficient, they printed our boarding pass for us, and the shuttle to the airport left right on time. Other than that I can't recommend this hotel. Maybe when the renovations are over but I will never...

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Thank mibar4
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to respond to TripAdvisor regarding your recent stay at our hotel. On behalf of our entire team, I would like t apologize for failing to meet your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Woodstock, Illinois
Reviewed 20 October 2015

Sadly it stared out with rooms assigned to us that were occupied. NO BIG DEAL There were workman all over fixing, painting, banging .... guess the hotel needs a face-lift ... ok no problem, I can deal with that. Our room is somewhat remodeled and somewhat clean. The bathroom (I think) was remodeled.... terrible craftsmanship. WE could not seep the...

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Thank Switzerland99
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I can only say that we are truly sorry and this is not acceptable treatment of our guests. You can be assured that we will...

Wisconsin Rapids, Wisconsin
Reviewed 20 October 2015

I stayed there this past weekend and came home with welts on my back. When I called the hotel to let them know - they would not let me talk to a manager, and then said, they were sorry but there is nothing they can really do about it. - it was more or less my tough luck! -- I...

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Thank Herb W
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to respond to TripAdvisor regarding your recent stay with us. Allow me to apologize on behalf of our hotel for the uncomfortable experience you had with welts on your back. We have had our Pest control company inspect the room you occupied and all surrounding rooms and they found no bugs of any kind....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about BEST WESTERN O'Hare/Elk Grove Village Hotel

Address: 100 Busse Road, Elk Grove Village, IL 60007-1624 (Formerly Quality Inn & Suites Elk Grove Village)
Region: United States > Illinois > Elk Grove Village
Price Range: $109 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN O'Hare/Elk Grove Village Hotel 3*
Number of rooms: 122
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Also Known As:
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn And Suites Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN O'Hare/Elk Grove Village Hotel staff and other travellers.
6 questions
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South Bend, IN
6 months ago
Chicago, Illinois
3 months ago
over a year ago
Rutland
over a year ago

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Questions? Get answers from BEST WESTERN O'Hare/Elk Grove Village Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the lift are quieter - people are leaving early for flights and congregate around the lifts and talk”
 of 5 bubbles jlbmpms, 14 Feb 2017 | Read review
“Think they are all about the same.”
 of 5 bubbles RetiredBums, 24 Nov 2016 | Read review
“Our room was fine, but we really needed extra pillows and they could not provide them”
 of 5 bubbles Punkicoleman, 17 Oct 2016 | Read review
“Amazing Staff”
 of 5 bubbles shell2842, 16 Aug 2016 | Read review
“book online or use phone at airport to make reservations”
 of 5 bubbles jeffer287, 15 Nov 2015 | Read review
5 of 5