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Sheraton Suites Chicago Elk Grove

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GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Suites Chicago Elk Grove
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113 Reviews from our TripAdvisor Community

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Showing 105: English reviews
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Reviewed 3 days ago NEWvia mobile

The proximity to O'Hare is a great advantage. The surrounding greenery & water bodies make it a scenic location. As large hotels go, the service is good. The staff at the bar is particularly friendly. The restaurant & front office staff is also good. One of the nice touch is the large bowl of potato crisps they place in the...

Thank Srikant S
Management response:

Hello Srikant, Thank you for taking the time to provide us with your feedback. We appreciate the kind words about out service and staff. I will be passing this all along to the appropriate department managers so that we can continue to assure great customer service. Thank you for choosing to stay with the Sheraton Suites Chicago Elk Grove and...

Toronto, Canada
Reviewed 2 weeks ago

Everytime I stay here I get great service, Elk Grove never disappoints. I've had a few issues and they've always been take on care of and ensure my stay is comfortable. I always stay here when I come to Chicago and being an SPG member helps with that as well. I like the suites and they just recently renovated which...

Thank Fattums B
About Hotel's Favourite Review
Management response:

We very much appreciate the loyalty to our hotel and also the great positive feedback. I am so glad that every time you stay with us you have such a memorable experience. We will be passing on this positive feedback to the teams to help continue the valued customer service that you have come to enjoy. Sincerely, David McKillip Front...

Orebro, Sweden
Reviewed 1 week ago

The Sheraton Suites have done a major refurbishing program which is all positive. The reason they took away the outdoor pool was thoroughly explained to me and it was the best economic solution available. The reception area, the foyer, the bar and the dining room changeover is what a regular guest notices most. It has been very nicely done. The...

Thank Tom D
Management response:

Thank you Tom we appreciate all of the positive feedback we will be using this great feedback to fuel our team to continue delivering great customer service. The renovation did turn out very well and we are glad that you like the new updated décor. We look forward to your next stay with us. Sincerely, David McKillip Front Office Manager

Champaign-Urbana, Illinois
Reviewed 2 weeks ago

It is a good location. Price is reasonable. Lot of shopping, restaurants, and activities. The area is very quiet at night. Walking distance to a wonderful walking and bicycle trail in Chicago. There are many elks by the trail.

Thank wjsu
Management response:

Thank you for taking the time to give us your feedback during your previous stay at our property. We will be sharing your feedback with the proper departments to help ensure great positive customer service. Sincerely, David McKillip Front Office Manager Sheraton Suite Chicago Elk Grove dmckillip@sheratonchicagoelkgrove.com

Batesville, Indiana
Reviewed 2 weeks ago

Despite the adequate accommodations, the A/C in the room didn't work. When we complained to Joy at the Front Desk, she responded in a condensing manner that since it was only 40 degrees outside they turned the A/C off in the hotel. That's nice but our room was 76 degrees. No apologies or comp, just shrugged her shoulders and walked...

Thank jlgiesey
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear jlgiesey, I am sorry that we did not handle your concern to your satisfaction. I will look into your matter immediately to see how the communication break down or misinformation kept us from meeting your expectations. I will also have our engineering team look at the HVAC unit to ensure that it is working properly. Sometimes it is a...

Los Angeles, California
Reviewed 3 weeks ago via mobile

Good 15-20 minute drive from airport. They have a very small SUV type vehicle they use as an airport shuttle that comes every 30 minutes. Hotel itself is a bit rough around the edges - my bathroom had a leaky faucet that dripped all night. Although clean, a noticeable amount of wear and tear in the room. I was given...

Thank AureliaDifani
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear AureliaDifani, We greatly appreciate you taking to time to give us feedback. Our hotel is located 12 minutes from Chicago O'Hare International Hotel via shuttle. We are wrapping up a major renovation that will have also include refreshed guest rooms. We are an all suites hotel which has a spacious living and sleeping space separated by french doors. We...

Anamosa, Iowa, United States
Reviewed 4 weeks ago via mobile

I've stayed here years ago on business but just stayed while on personal travel. Small rooms and bathroom. Much prefer Hampton suites where you're greeted with cookies and free coffee in lobby. Furnace in our room only blew cold air.

Thank Kris G
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear Kris G, Thank you for staying with us. I do hope that you will return to the hotel to see our newly renovated guest rooms. Being a full service, all suites hotel, we do offer an onsite restaurant that serves breakfast, lunch, dinner and rooms service as well as a great option of upgrading to out Sheraton Club Lounge....

Reviewed 5 weeks ago via mobile

Went there on a business trip for 2 weeks. The staff is extremely friendly and helpful. Amazingly spacious and bright rooms. Loved the overall layout of the rooms. Had a wonderful stay. If work takes me back to Chicago, this would probably become my second home. That being said, the food was a tad bit on the costlier side as...

Thank Tanushree D
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear Tanushree D, Thank you for your "Excellent" review! We love sharing reviews with our team especially when our guests take notice of our great service! We are pleased that you enjoyed our newly renovated spacious suite rooms. We are working on a new menu that hopefully will be ready to go before your next visit. Again, thank you for...

Chicago, United States
Reviewed 24 April 2017

I was there for our family reunion April 2017 and all I can say is that i amazed by the hospitality of the staff. From the manager to the staff everyone was so friendly and kind to our family. There was renovations there during our stay but we didn't even notice it. The rooms were great just a little bit...

Thank James T
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear James T, The hotel and team enjoyed having your group and it was great to work with the group as well! I am happy to see that our team did a great job taking care of your group. With the layout of the guest rooms, we are able to renovate sections of the hotel to have very little impact...

Reviewed 16 April 2017 via mobile

I don't even know where to start. This was supposed to be a weekend getaway for the kids who are on spring break and it went all wrong thanks to Sheraton. I called this Sheraton to make a reservation and it seems that Central reservation took my call. I asked if they had a pool, they said yes. I asked...

Thank Shamcy A
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear Shamcy A, We are sorry for experience and apologize for all of the inconveniences you experienced. We pride ourselves on our service and professionalism. We have just completed a major renovation which will address all of your concerns from a hotel standpoint. I do wish you will give us another opportunity to show the type of service we are...

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11/06/2017 12/06/2017
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  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Public Wifi
  • Free Internet
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Chicago Elk Grove hotel has over 4600 sq ft of meeting and event space and is close to Chicago O'Hare International Airport, Woodfield Mall, Arlington Racetrack, and Allstate Arena. The Hotel provides complimentary shuttle service to and from Chicago O'Hare International Airport beginning with the first departure from the hotel at 5:00 AM and the last departure from Chicago O'Hare International Airport at 11:00 PM. The complimentary airport shuttle service runs every half hour. ... more   less 

Additional Information about Sheraton Suites Chicago Elk Grove

Address: 121 NW Point Blvd, Elk Grove Village, IL 60007-1019
Region: United States > Illinois > Elk Grove Village
Price Range: $149 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Chicago Elk Grove 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Sheraton Suites Chicago Elk Grove Hotel Elk Grove Village
Sheraton Elk Grove Village
Sheraton Chicago
Elk Grove Village Sheraton
Sheraton Suite Elk Grove
Hotel Style:
#1 Green Hotel in Elk Grove Village
#4 Business Hotel in Elk Grove Village
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Chicago Elk Grove staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Suites Chicago Elk Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get room that shows the pond view”
fattumsb, 15 May 2017 | Read review
“Make sure your A/C is working.”
jlgiesey, 10 May 2017 | Read review
“Probably better away from the elevators”
SoloTony2015, 15 Apr 2017 | Read review
“311 was great”
I9173TYrichardw, 2 Apr 2017 | Read review
“Avoid rooms 708 and 709 - smoke problems.”
deanc706, 21 Mar 2017 | Read review
5 of 5
US$97* /night
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Prices are for 1 room, 2 adults
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