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Crowne Plaza Lombard Downers Grove, an IHG Hotel

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1250 Roosevelt Rd, Glen Ellyn, IL 60137-6006
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Traveller (56)
Room & Suite (52)
Dining (6)

About

#2 of 4 hotels in Glen Ellyn
Location
Cleanliness
Service
Value
Our 100% smoke free hotel has 4 Floors & 119 guestrooms, Wired and Wireless HSIA, refrigerators in all rooms, lap top size safes, 24-hour business center, 24-hour fitness center, indoor pool, comp weekday shuttle, fuel efficient guest transportation and award winning on site restaurant. We are conveniently located in the heart of DuPage county, just off of I-355 and I-88.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Golf course
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Breakfast available
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Iron
On-demand films
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
308Reviews1Q+A51Room tips
Traveller rating
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Ptfd0915 wrote a review 20 Nov
North Webster, Indiana32 contributions14 helpful votes
Pool area is great for families. Rooms are clean and ample. The real shining star is the staff at this location are amazing! They are alway so friendly and helpful. This is the second time my family of 7 has stayed at this hotel and we have had a great experience. The location is only 45min from the city and it’s seems to be a very safe neighborhood.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Peg C wrote a review Oct 2022
Frederick, Maryland2 contributions
Upon arriving the desk clerk asked if we wanted an upgrade for $50. I had already reserved a superior king room for five nights due to a family emergency, but agreed to the upgrade. To my dismay, the room did not even look anything like the picture of the room I reserved, and it was small with a tiny bathroom and no microwave. It overlooked the rooftop below. I have stayed here twice before, but it was several years ago and it has gone downhill since then. They are still not providing housekeeping due to Covid, so we had to request anything we needed from the front desk. Breakfast was not served on Saturday or Sunday. The staff was great but the room was not. On a positive note, the restaurant and bar are fabulous!
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Date of stay: October 2022
Value
Rooms
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Room Tip: Ask what you get when an upgrade is offered.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dharshanie Munasinghe, Owner at Crowne Plaza Lombard Downers Grove, an IHG Hotel
Responded 4 weeks ago
Dear 742egc, Thank you for your feedback. The management have taken notes of your comments Once again thank you for your comments. Dee Munasinghe Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
caryn c wrote a review Aug 2022
1 contribution
I was afraid to stay here after reading a recent review. I will say this is Glen Ellyn, there are no prostitution rings and seedy sorts (that should have tipped me off that the bade review was bogus). This is a Crowne Plaza property, it may not be the newest but it was very clean, wonderful kind staff.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dharshanie Munasinghe, Owner at Crowne Plaza Lombard Downers Grove, an IHG Hotel
Responded 7 Oct 2022
Dear caryn c, Thank you for taking time to give feedback on your stay. We appreciate your comments and full scores you gave. Hope to see you again when travel permits. Dee Munasinghe Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave R wrote a review Jun 2022
1 contribution1 helpful vote
This place should be condemned. Not only is everything about the property outdated and lacking upkeep, but also there is a lack of integrity amongst the staff. There are clear indications of prostitution being run out of this hotel, including used condoms in the parking lot, and yet the staff and "security guards" do nothing. Perhaps they're getting a cut of the action to look the other way? Drug addicts with bandaids all over their arms to cover open sores are allowed to hang out in the lobby because they're "a regular" and are "harmless". This was like I was on some sort of hidden camera show to see how much I could tolerate. Anyone who stays here is putting their safety at risk and asking for a potential robbery.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Lombard Downers Grove, an IHG Hotel
Responded 5 Oct 2022
Hi daverP2924UA, Thank you for letting us know of these concerns. We appreciate you for choosing Crowne Plaza Lombard Downers Grove for your stay and for doing business with IHG. We strive to give great and impressive service to all our guests and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management and I'm confident that the necessary steps will be taken, so we can better serve you in the future.I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mom of 5 wrote a review Apr 2022
Chicago, Illinois17 contributions24 helpful votes
Hello I recently stayed at Crown Plaza in Lombard/Downers Grove I will tell you have been to many hotels ,due to selling my house so fast we suddenly needed a place to stay. I did the online survey in my email but that wasnt enough. I need to give recognition to the whole staff at Crowne Point Lombard/Downers Grove Illinois. They all went above and beyond to help me during my stay. They are some of the best people . Kind , helpful and friendly. Due the the sale of my home so fast . All friends & family us congratulated us, which I appreciated but it wasnt an easy adjustment we didnt have a back up plan. Suddenly happiness because stressful. From the start Dee let me check in early she was very pleasant. We were tired & hungry from the move . Just wanted a nap and food. Got in room early ( thank you Dee). Took a nap went down to restaurant for dinner. There was a wait (ugh were so so hungry and still tired) Carly saw us drained she said hang on let me help you squeezed us in . What a sweetheart! The manager Yosef was always pleasant kind. Leaving I had a car full of items needed to check out late Carly allowed me to do so God bless her. I finally packed all my stuff Chris saw how tired I was offered me a sandwich . (Thank you Kris) I can not say enough about this staff they go above and beyond I had to write a long review. Hope I spelled their names right I always try to read name tags and recognize good service. Bravo staff at Crown Plaza lombard Sincerely Roxanne Mejias
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kim M wrote a review Mar 2022
3 contributions2 helpful votes
We were forced to stay here for a stay and play tournament. Upon arrival we were told our reservation wasn’t until the next day. I ended up having to show the front desk my email confirmation on the dates to get our room. Then upon getting to the room we noticed the room refrigerator didn’t work and it was roughly 85 degrees in our room. I called down to the front desk and was told there were no other rooms available and that they knew there was an issue with the heat and air but couldn’t do anything about it and do open the window…. In March… in 15 degree weather if I wanted my room cooler. No one ever even came to look at our fridge and the front desk just shrugged their shoulders when we asked if someone could fix it. The next morning my husband went down to get our breakfast bags, despite being promised 4 full breakfasts per room per night through the tournament company contract, we were told the restaurant was closed and they would only provide 2 bags per room. They also tried to check us out the next day and turned off our keys because whoever changed our reservation the night before also cancelled the rest of our stay. The rooms are tiny, a family of 4 can barely fit. The bathrooms are dirty and tiny. Don’t expect housekeeping, you have to ask at the front desk for even trash to be emptied. We will be sharing our thoughts on this property with the tournament company as well so maybe they stop putting families here.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Lombard Downers Grove, an IHG Hotel
Responded 26 Mar 2022
Hi K3942ACkimm, Thanks for your review and for staying with us. We always try our best to meet our guests' accommodations and needs as we love taking care of all of our guests. I am sorry to hear there were disappointing aspects to your stay. I recognize this was a letdown and shared your concerns with the hotel management. I have also sent you a private message to obtain additional information. Again, thanks for your feedback. We hope to have another opportunity to provide you with a better stay. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George C wrote a review Feb 2022
1 contribution1 helpful vote
Don’t take your hockey team to this dated, dingy hotel. Management and the inept security guard yell at you for being in hallways, having a can of beer at the pool, doing team building exercises in a conference room that was reserved for you. The pool doesn’t have enough chairs. There is no breakfast and the tvs are itty bitty in the rooms, which is tragic because that’s where management wants to confine you.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Lombard Downers Grove, an IHG Hotel
Responded 8 Mar 2022
Hi georgecY5713YY, Thank you for sharing your feedback on your recent stay. We want to provide outstanding service to make our guest's experience unique and fulfilling. I'm sorry that your experience was less than satisfactory due to the condition of the hotel, cleanliness issues at the pool, not being allowed to stay longer in the hallways, not enough chairs at the pool, the lack of breakfast, and the small television in the room. I have sent you a private message to get more details to help you. I'm looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John L wrote a review Sep 2021
5 contributions2 helpful votes
Putting a king bed in a small room with a small couch is hardly a suite. Have had more room in Motel 6 and LaQuinta. No microwave in room and no coffee pods at front desk. Did have a safe which most people don't need. Room appeared to be clean and staff was friendly. Not a place to stay if you really want a suite and space.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Lombard Downers Grove, an IHG Hotel
Responded 4 Oct 2021
Hi X4929NTjohnl, Thank you for taking the time to give us your feedback about your stay at our hotel. We're committed to providing you with the best overall experience, and it seems that we've missed the mark. I'm sorry to hear that the room allocated during your stay didn't match your expectations. I recognized your sentiments regarding the lack of microwave and coffee pods at the Front Desk. I brought this up to our local management's attention. Trust that all you've highlighted will be looked into to ensure better service. I also sent you a private message discussing this matter. We appreciate you choosing us for your accommodation needs. I hope you'll consider us again in your future travel plans! Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BeeS wrote a review Aug 2021
2 contributions2 helpful votes
Don’t believe the photos! This hotel is Dingy & Tired. We chose it because reviews were decent and the pool. The pool is big as pictured and Covid restrictions are posted(you must reserve a time to swim) BUT not followed by anyone. We counted 30 people in the pool!! And decided not to use it at all. WORSE than that was the lack of any insulation in the walls! We could hear conversations, doors, the ice machine, all well into the night. And then again beginning at 5am!! Room was dingy and tired. We had a King with Parlor. And the AC kept the room at about 78-80. Looked like a thermostat from the 70s. This was the worst hotel I’ve stayed at since college, when we’d stay at cheap motels because that’s all we could afford! So disappointing! And where was the included breakfast!?! If discontinued during Covid then why were we charged for it? And why was it mentioned in reservations but at no other time!?! Avoid this hotel at all costs. Regardless of other positive reviews!
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Siessdav wrote a review Aug 2021
Oro Valley, Arizona8 contributions9 helpful votes
I was coming through town to meet family. the hotel is just dated and tired.bathroom was tiny. The thermostat is not even digital. It has a good location and is clean . But it is nothing special . It's mediocre to the nth degree . Carpets in the hallways need to be replaced. No breakfast. I think I just went on reviews and this was just good enough. This seems to be a pattern with Crowne Plaza hotels that I have stayed in. If you just want a place to flop, its okay. I think you can do better.
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Date of stay: August 2021
Cleanliness
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Sleep Quality
Room Tip: go for higher floors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$112 - US$155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza glen ellyn lombard hotel glen ellyn
LOCATION
United StatesIllinoisDuPage CountyGlen Ellyn
NUMBER OF ROOMS
119
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CROWNE PLAZA LOMBARD DOWNERS GROVE, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 140 Photos (Glen Ellyn, IL) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Lombard Downers Grove, an IHG Hotel
Which popular attractions are close to Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Nearby attractions include Enchanted Castle Family Entertainment Complex and Restaurant (1.0 km).
What are some of the property amenities at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Conveniently located restaurants include Glen Prairie, Jerusalem Cafe of Lombard, and Avanzare Italian Restaurant.
Are there opportunities to exercise at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Lombard Downers Grove, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Lombard Downers Grove, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.