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Ruebel Hotel

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Ruebel Hotel
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182 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Reviewed 13 August 2016 via mobile

We were given a gift certificate for this place. We decided to book it for the weekend of our 35th anniversary. We arrived around 6:45 pm on a Friday evening. There was a young man in the bar who came out to check us in. He had never heard of this gift certificate. He asked for a receipt. I didn't...

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Helpful?
3Thank Lisa B
KKJean, General Manager at Ruebel Hotel, responded to this review

Thank you for your lovely review. Although, there are many inconsistencies in your review that I would like to address. When you presented your gift certificate the employee stated that he had not seen a gift certificate like this because all of our gift certificates are for money amounts not actual packages as it give the freedom to the customer...

Dahlgren, Virginia
Reviewed 7 August 2016 via mobile

Just ok and that is If you don't mind the lack of hot water and loud music from the bar until they shut down! We checked in for a weekend stay since we couldn't book both nights at Pere Marquette Lodge. Dealings with the front desk is by notes left by management. To check in we were instructed to go...

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Helpful?
Thank tkjck
KKJean, General Manager at Ruebel Hotel, responded to this review

We are very sorry that you were disappointed with your stay. We were told that by going to a tank less hot water system it was going to be great. Customers would never run out of hot water. Well, if I would have known what I know now I would have never had it installed and would have saved a...

Reviewed 28 July 2016 via mobile

We drove through this tiny town along the Mississippi and stumbled this stunning little hotel that was built in 1879 and totally restored. Gorgeous room, incredible staff and most of all, fantastic food. We had dinner and I would do it again.

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Thank Schlieckau
KKJean, General Manager at Ruebel Hotel, responded to this review

Thank you for your kind review. We greatly appreciate it. We hope that you will be returning to us in the near future.

Reviewed 27 June 2016 via mobile

Stayed in the reubel hotel once again for our anniversary. As always, great service and staff. Rooms are extremely clean and well kept. Beds have always been comfortable. We have stayed there many times over the last 8 years and have never had an issue. We will be returning many more times in the future.

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Thank Kinann2011
MoKhamee, Manager at Ruebel Hotel, responded to this review

Thank you for your kind review. It is a pleasure having customers like yourself and we look forward to welcoming you back in the very near future.

Marion, Illinois
Reviewed 7 June 2016

First of all, this hotel is outdated and dirty. My daughter stayed in room 12 and she caught bed bugs!!! Aside from that, it's overpriced and poorly managed. Never in my life have I met someone so rude, inconsiderate, and unprofessional. I witnesses the owner yelling at customers and threatening to cancel their reservations because they checked in at 7....

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Thank Johnbrad13
MoKhamee, Owner at Ruebel Hotel, responded to this review

I am so sorry you did not enjoy your stay. The issue with another customer was an isolated case and perhaps it was not addressed in a professional manner at the time. Our hotel was built in 1879 and we have tried to keep the old time nostalgia décor with the comforts of the 21st century for our customers as...

Saint Louis, Missouri
Reviewed 18 May 2016

Great staff, drinks and room. Love this little gem...and it's less than an hour from home so we can visit often. So relaxing by the river and so many things to do in the area. Had dinner on Saturday there and breakfast Sunday morning. So great!

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Thank Cindy M
Omaha, Nebraska
Reviewed 1 May 2016

Stop searching. This turn-of-the-century renovated hotel is exactly what you have been looking for, combining old world charm with modern luxuries. Our room included a comfy pillow top mattress, fluffy towels and robes, two overstuffed chairs, a refrigerator with bottled water and an incredible view of the river and lighthouse. The food and drink offered in the restaurant/bar was definitely...

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Thank SiameseMom6
MoKhamee, Owner at Ruebel Hotel, responded to this review

Thank you for your nice review you have given us. It is such a pleasure to have guests like yourself. We look forward to seeing you again the very near future. Kind Regards, Mo & Karen

Saint Clair, Missouri
Reviewed 23 April 2016

My friend and I have been 3 times and always hate to leave. Its like going back in time. The owner and employees are so nice and friendly and go out of their way to make sure you have a pleasant stay. We always request room 8 on the second floor and there is an elevator for those of us...

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Thank Maggie2747
MoKhamee, Owner at Ruebel Hotel, responded to this review

Thank you so much for your kind review. It is always a pleasure when customers send us such a good review as we do try very hard to accommodate our customers. We look forward to seeing you again real soon. Kind Regards, Mo & Staff

Eureka, Missouri
Reviewed 23 April 2016

This is the third year my friend and I have stayed here. We have had no problems and will continue to go. We have stayed during the week so the hotel is not busy or noisey. We have eaten at the restaurant all 3 times and have found no fault with the food. The pork scallopini was delicious! The staff...

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Thank Donna W
MoKhamee, Owner at Ruebel Hotel, responded to this review

Thank you very much for your kind review. We welcome customers as yourself. We look forward to welcoming you back in the near future. Kind Regards, Mo & Staff

Byrnes Mill, Missouri
Reviewed 21 April 2016

Our group of 14 stayed in April for one overnight while touring Alton. Beautiful weather, awesome river view, and community spaces were great. We've stayed at the Lemp in STL, and this was actually cheaper and a very similar experience for a much lower price! Rooms were well kept and service was great! Special shout out to the bartenders...speedy service...

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Helpful?
Thank _bernlato
MoKhamee, Owner at Ruebel Hotel, responded to this review

Thank you for your nice review. We welcome customers like yourself. We strive very hard to please everyone that visits us. We look forward to welcoming back in the very near future. Kind Regards, Mo & Staff

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Ruebel Hotel Restaurant
Ruebel Hotel Restaurant
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Small 22 room boutique hotel. Charming character with 21st century amenities. Located in the center of town on main street. ... more   less 

Additional Information about Ruebel Hotel

Address: 217 E. Main Street, Grafton, IL 62037
Region: United States > Illinois > Grafton
Price Range: $122 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ruebel Hotel 3*
Number of rooms: 22
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Also Known As:
Ruebel Hotel Grafton
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Questions & Answers

Here's what travellers have asked, with answers from Ruebel Hotel staff and other travellers.
5 questions
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5 days ago
Staunton, Illinois
29 days ago

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Questions? Get answers from Ruebel Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is only one room with a private river view balcony - I would recommend that one if it is available.”
 of 5 bubbles words2music, 27 Oct 2016 | Read review
“Get a room with a view of the river - really pretty!!”
 of 5 bubbles SunsetBeachLover725, 19 Oct 2016 | Read review
“Ask to see the room before you pay the bill to make sure it is what you expect.”
 of 5 bubbles 808genem, 16 Oct 2016 | Read review
“we have stayed at the balcony room and the standard room. both are great.”
 of 5 bubbles burtle112263, 12 Sep 2016 | Read review
“Our second floor room seemed a little quieter than rooms on the first floor.”
 of 5 bubbles markg425, 17 Aug 2016 | Read review
5 of 5