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Novotel Lombok Resort & Villas

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Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok 83573 Indonesia
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Traveller (2368)
Room & Suite (102)
Dining (99)
What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 29/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Lombok Resort & Villas
Updated 29/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 6 hotels in Pujut
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Indonesian
2271Reviews76Q+A100Room tips
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Most Recent
Vini wrote a review 21 Sep
4 contributions3 helpful votes
Comfort and beautiful places to stay, food and drinks very delicious, room is always clean everyday. And Sam ( the beach boy man ) he is super friendly and helpful. For sure will be back to here again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ross L wrote a review 21 Sep
Chase, Canada126 contributions93 helpful votes
This is a fine property in a gorgeous setting, the highlight being the spectacular, almost-private white-sand beach. The hotel is a little old as evidenced by some issues we had in the bathroom. Staff are very friendly and attentive.
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Date of stay: September 2022
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Isabel wrote a review 17 Sep
Amsterdam, The Netherlands23 contributions4 helpful votes
We had a lovely stay at the Novotel in Lombok for three nights. The private beach is absolutely beautiful and so are the pools! The staff at the reception, the beach and also the drivers are super friendly, they are all willing to help out with all kinds of questions and contributed to our nice experience. We stayed in one of the beautiful Garden Villas with shared pool; there was lots of room and they are very clean. We also decided to buy the Accor membership which turned out to be a great buy - special thanks to all the staff who went the extra mile in order to arrange everything for us so we did not need to worry about anything. This was a very important personal touch and ensures that we will definitely come back to this hotel when we return to Lombok! The staff at the breakfast were also super friendly! Going forward it would also be great if (all) the restaurant staff speaks (a bit of) English.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 6 days ago
Dear Isabel, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our location by the beach as well as our staff and food, while we are sorry that some of our trainee didn't speak English very well, you have my assurance that your concern has been share to related team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and thank you for being Accor Plus Membership, and we hope your next visit will be more pleasant than the previous one. Sincerely, Dicky Maulana Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kenza S wrote a review Aug 2022
9 contributions2 helpful votes
Most beautiful hotel in south Lombok ! Special thank you to Gazali and Mila ! Also one of the obly one with a direct access to a private breathtaking beach. The rooms are very comfortable, they have amazing views. The staff is very helpful, they do everything to make you feel at home. They also helped us find a driver and make a schedule to visit all the best areas. Ask for Soudir as a driver.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 3 weeks ago
Dear 274kenzas, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Gazali and Mila. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WAN ZAIZUL ADLI wrote a review Aug 2022
4 contributions
1. Staffs n Mgmt were very attentive n provide extra services all the time 2. FOOD is really good with choices of western and local blend 3. Extremely clean, amneties are excellent.. 4. Tranquility at its best..
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 3 weeks ago
Dear Wanzaizuladli, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our services and food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dedi Wahyudi wrote a review Jul 2022
Bekasi, Indonesia4 contributions
I went to Novotel Lombok for 3D2N stay with my family. Upon arrival around 8.30pm there is one staff handling guest and I was on queue. After a few minutes staff name Rahman (lately I know he is concierge supervisor) approached and assisted me for check in then calling his friend for further process. A few minutes then rahman escorted me to the room, he is a nice guy, along the way to the room he keep talking to us. Due to all of us feel tired then we just go to the bed and sleep. Next day after having the breakfast, we did explore the resort and spend the time on the beach and swimmimg pool. Our kiddos really happy they can spen time at the pool, my wife event joined the Aquarobic by the pool. In the afternoon the kiddos play at the kids club until sunset time than we go back to the room. Upon departure we were great and handled by Erna, a nice receptionist. Quick check out and she also asking about our stay. Rahman our driver to the airport, during the trip he was giving us a lot of information about Kuta and lombok amd he even showing us the way to go to his house......hehehehehe, nice guy. Overall the stay is great, thank you Novotel Lombok.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 3 Aug 2022
Dear Dedi Wahyudi, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Risman. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alflix wrote a review Jun 2022
25 contributions3 helpful votes
Actually i have a lot of memories staying here. Front beach hotel.white sands. Friendly staff so beautiful place in Kuta. I will give 4 star or 5 star if they want to renovate. The building is too old. Here and there need a lot of renovation. Im so sorry just giving 3 star. Hoping you bounce back..
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 30 Jun 2022
Dear Alfix, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our location by the beach as well as our staff while we are sorry your experience doesn't meet your expectation, you have my assurance that your feedback about our building has been share to the management for next improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roger Penn wrote a review May 2022
Jakarta, Indonesia2 contributions
After waiting over 2 yrs ( Covid restrictions on Intnl travel ) for our ability to return to our “ home” in Lombok-we were overjoyed to find all amenities and peace awaiting us for the 6 days we were there recently. Fantastic service from Chef Jonathan, Cakra,Risman,Erna,Henry,Wira, Irham,Ishak, et al . Food excellent each day and our romantic dinner on the beach was unforgettable 🙏 Good luck for full recovery of business there and rest assured we’ll be back asap and eagerly await our next visit 🙏🤗🤗
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 21 Jun 2022
Dear Roger Penn, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is a big a pleasure for us to welcoming you back to Novotel Lombok Resort & Villas after being confined for a long time due to Covid 19. Thank you for highlighting our location by the beach as well as our staff and food. It is always a pleasure to receive positive feedback. I will share your comments with our team and as well Chef Jonathan, Cakra, Risman, Erna, Henry, Wira, Irham and Ishak. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Kahl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ridwan J wrote a review May 2022
16 contributions11 helpful votes
Located at Mandalika area, near the new MotoGp circuit and also near the airport, this hotel complex is part of Accor Group hotel. This hotel is just beside the newer Pullman hotel. Since it is located in Mandalika Area, which is just being recently developed for tourism, so it is rather quiet area. I had impression that the resort is just like a hidden gem/ oase after a very long, quiet and even very dark at night, new road from the airport to the hotel complex. The road really empty in such when I visited last lebaran holiday, it was only our car that cruise alone at the road. Kind of giving vibe of resident evil type of road. When I visited last May 01 2022, the hotel is quite full with tourist. Since the government ease the travel regulation due to pandemic, the tourism became boosted again. The hotel building and villas have Indonesian traditional style architecture which give very beachy vibe. It have good facilities for 4 star hotels. It has private beach with volleyball facility, mini market with quite reasonable price for hotel, art /gift shop, indoor gym with good facility, a rather small swimming pools and open air restaurant just in front of the private beach. The private beach are stunning with small islands on middle of sea, just like in Thailand. I rented a room with 1 king size bed and additional bed for 3 persons. The room is quite big, and it has a small balcony facing nature. The bathroom has separate shower and also bathtub. The room has standard amenities such as toiletries, coffee set ( nescafe classic), and tea set. The breakfast was served at the main restaurant in front of the beach. It has quite variety of menu ( western and Indonesian) The bad thing only is the coffee, since it was only nescafe coffee. They have bicycle rent for reasonable price, however it is very recommended to hire car in here since the distance to the capital city, Mataram, where all the good food located or Senggigi, where all the beach club located, at least 50 km away. Mount Rinjani is even farther , at 57 km away. Overall in my opinion, this is a very beautiful and complete resort. Worth it for the 4 stars!
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Date of stay: May 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 21 Jun 2022
Dear Ridwan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our location as well hotel facilites while we are sorry our coffe doesn't meet your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Kahl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
L d B wrote a review Apr 2022
Hong Kong, China5 contributions2 helpful votes
The hotel is completely overpriced. Bad quality for price. At this time there was a plague of ants, and the room was full of ants. We told the reception and they didn't even give an apology. Unfriendly staff. Also, we asked for late check out due to professional reasons with the hotel completely empty, and they threatened that if not leaving before 12:00 am they would charge another full day. Very bad attitude towards customer. Do not recommend
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Novotel Lombok Resort & Villas
Responded 18 Apr 2022
Dear L d, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are deeply sorry about the inconveniences caused by the ants in your room. Also about the challenges faced requesting for a late check out, we deeply would like to apologize. The experiences described indeed do not reflect the level of service we strive to provide for our guests at Novotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Kahl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$66 - US$82 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel lombok hotel lombok, lombok novotel
LOCATION
IndonesiaWest Nusa TenggaraLombokPujut
NUMBER OF ROOMS
102
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Frequently Asked Questions about Novotel Lombok Resort & Villas
Which popular attractions are close to Novotel Lombok Resort & Villas?
Nearby attractions include Merese Hill (2.7 km), Tanjung Aan Beach (3.5 km), and Kuta Beach - Lombok (1.8 km).
What are some of the property amenities at Novotel Lombok Resort & Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Lombok Resort & Villas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Lombok Resort & Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Lombok Resort & Villas?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Lombok Resort & Villas?
Conveniently located restaurants include Satu Lagi - Cantina Mexicana, KRNK Restaurant & Bar, and La Cabana Lombok.
Are there opportunities to exercise at Novotel Lombok Resort & Villas?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Novotel Lombok Resort & Villas have airport transportation?
Yes, Novotel Lombok Resort & Villas offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Lombok Resort & Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Lombok Resort & Villas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Lombok Resort & Villas?
The staff speaks multiple languages, including English and Indonesian.