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Country Inn & Suites By Carlson, Gurnee

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274 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Gurnee
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Showing 273: English reviews
Ann Arbor, Michigan
Level Contributor
304 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 26 September 2015

Back and out of the way, difficult to enter off main road this property is in need of an update. The room we were assigned had dirty or stained bed linens which it totally unacceptable. The staff was warm and friendly and immediately came and changed the linens for us.

Helpful?
Thank hjensen90
Ghanshyam P, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for taking the time to share your experience with us. I would like to apologize that you received anything less than the cleanest bed linens. The old sheets from your room have been throw away. I would like to add that we are currently under renovation starting with our bedroom carpet, then moving on to bathroom tiles. I... More 

Travellers are raving about these Gurnee hotels

Columbia, Missouri
1 review
Reviewed 22 September 2015

Hotel is conveniently located with easy access to highway, six flags & many restaurants and fast food places. Parking is plenty. Lobby is compact and clean with free coffee any time of the day. Afternoon cookies are a treat. Front desk staff is always on duty and extremely friendly and helpful. Josh was especially professional and went way above and... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Chada R
Ghanshyam P, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for taking the time to share your experience at our hotel. I'm happy to hear that you enjoyed the time you spent with us. We truly loved having you as our guest. At this time I would like to apologize that the bath tub was not working properly. We have addressed the issue and there is a new... More 

Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2015

I stayed at this hotel for entire week- room was clean and provided all amenities for comfort. Beds were very comfortable and had a good night rest all week. Bathrooms where very clean and fully equipped. Hotel also offers free wifi for business travel convenience. Staff was vey friendly knowledgable of surrounding area. Hotel general manager Hetal Buch provided us... More 

Helpful?
Thank TexasHospitality
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We at country Inn and Suites try our best to give our best customer services to every guest that walks thru our door and make them feel at home. And once again thank... More 

Shiocton, Wisconsin, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2015

We went this weekend and the parking lot was EMPTY -- but when we asked if there were still rooms available --NO just Suites -- so we said OK the place was empty at breakfast -- OHHHHHHH and after we registered "AND BY THE WAY " the pool is under construction and you can't use it until 8p.m. WHAT a... More 

Helpful?
Thank Theresa K
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are sorry that we did not had any standard rooms for the weekend. Sorry we were doing the tiling in the pool area and... More 

Chicago, Illinois
Level Contributor
11 reviews
Reviewed 13 September 2015

Pros: Bathroom was very clean, microwave, fridge, location, several restaurants near, easy access from interstate, friendly staff, hot breakfast, free wifi, furniture was in good shape, cost/value Cons: carpet was FILTHY, above-average wear & tear, both beds were very squeaky (although comfortable), no blankets for beds--only light spreads, no OJ for breakfast The hotel is comparable with most "value" hotels... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Mike W
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for your review we value your feedback. We are under new ownership and in the process of during full remodeling in next few months. Your business is very important to us and hope you will come back and see us again soon. Thank you More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2015

This hot tube has been out of commission for years. The pool has a hole at the bottom with sharp edges. That whole swim area need a big makeover. It's beginning to be a run down hotel. Staff is still friendly and the breakfast was good. We found a couple of black beetles in our room so it's not the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank P613JPchristineh
Ghanshyam P, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

I would like to start by apologizing that you had anything short of an excellent experience at the hotel. The necessary repairs have been made to the pool and it will be reopened on August 25th. The hotel is under new ownership and is slated for a full renovation starting next month. Your comments about black beetles in the room... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Be near the top attractions and businesses of Lake County when you book your stay at the Country Inn & Suites Gurnee. Our hotel's location opposite Six Flags Great America means fun for everyone, and we're also just one block from I-94 so you can easily travel between Milwaukee and Chicago. Our hotel is within a few miles of Gurnee Mills Mall, Waukegan Sports Park and Field House, Waukegan Regional Airport, Great Lakes Naval Base, Lake Michigan and corporations in the area such as WMS, Medline, NyproMold, Sterigenics, Domino Amjet and Watson Pharma. During your stay at our Gurnee hotel, you'll enjoy comfortable accommodations and convenient services, including free Wi-Fi access, the complimentary Be Our Guest breakfast and business services. Book your stay online at the Country Inn & Suites, and discover what sets us apart from other hotels in Gurnee, Illinois. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Gurnee

Address: 5420 Grand Avenue, Gurnee, IL 60031
Region: United States > Illinois > Lake County > Gurnee
Price Range: $124 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Gurnee 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Gurnee Hotel Gurnee
Country Inn And Suites By Carlson, Gurnee
Country Inn Gurnee
Gurnee Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Gurnee staff and other travellers.
1 question
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Cedar Rapids, Iowa
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Gurnee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room in the back so you can check out a beautiful Wisconsin rural view.”
 of 5 bubbles islandgirlWisconsin, 29 Oct 2016 | Read review
“no complaints”
 of 5 bubbles cpsantos07, 7 Aug 2016 | Read review
“Doesn't seem to matter. It's on a busy street but we didn't hear any noise, and we were right near the front/street.”
 of 5 bubbles KatrinaOlson, 19 Oct 2015 | Read review
“Suits (we stayed in one) have extra sofa bed and conveniently equipped with a small refrigerator and a microwave.”
 of 5 bubbles 54chadar, 21 Sep 2015 | Read review
“If you have a wheel chair, call to ask if they have installed automatic doors. Double check you can get a handicap accessible room.”
 of 5 bubbles 652alexisr, 12 Aug 2015 | Read review
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