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Country Inn & Suites By Carlson, Gurnee

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274 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Gurnee
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Showing 273: English reviews
Reviewed 17 August 2015

While on business, we decided to treat ourselves to a more expensive hotel for a night, after a couple of minor issues at other hotels in Gurnee. Pleasant room, friendly, efficient check-in. Then a shower after a long day, only to find out it was designed for handicapped people (no lip to step over). Great that they have these, but...

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Helpful?
Thank Diana G
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for reaching out and writing your review . We sorry you were not satisfied with the accommodations that you were put in to the handicap room. We are also sorry to hear you did not have a good night's sleep due to the fire alarm going off middle of the night. We know a good night's rest is...

Cedarburg, United States
Reviewed 16 August 2015

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Thank Mitchell H
Ghanshyam P, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Reviewed 16 August 2015

The room was somewhat clean and not up to my expertise. I had to go purchase pillows at a local Walmart near by due to the fact of the room not having any. The pool was dirty and not useable. I will not stay here ever again.

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Helpful?
Thank CHARLOTTE H
Green Bay, Wisconsin
Reviewed 13 August 2015

Firstly, I called and talk to the general manager about my concerns before writing this review. I am a Club Carlson member and very familiar with the Country Inn and Suites brand. The staff here is very nice, and try to be helpful as they can be. The general manager is also very nice, and explained they had recently changed...

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Thank Alexis R
Chicago, Illinois
Reviewed 11 August 2015

Registration staff was friendly, helpful and efficient on check-in. Room was clean and quiet. The included breakfast had variety and was quite well prepared. The eggs were properly cooked as was the sausage which was of a quality higher than most hotels. Staff in the breakfast room worked hard to keep food replenished, tables clean and garbage bags changed.

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Thank drummer5
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. And thank you for complimenting or team, we work hard to make sure our guests are comfortable and receive our best service. We look forward to your next stay.

Davenport, United States
Reviewed 5 August 2015

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Thank Dawn E
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Reviewed 3 August 2015

Like some other reviews, we found the location great but the hotel has seen a lot of use and abuse. Our room smelled like cigarette smoke mixed with mildew. The carpets felt damp all the time and while appearing clean, one could only imagine how clean they really are. We did not eat any breakfast, cookies, or coffee so I...

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1Thank Jay1524
Hetal B, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for taking the time to share your experience at our hotel. We recently had a change of ownership and are in the process of doing a full renovation including carpets, furniture, mattresses, a/c units and tiling. I hope you give us another chance in the future once our upgrades have been completed!

Reviewed 29 July 2015 via mobile

I'm like hey what's up hello So the hotel was fine they had food when I needed food and complimentary cookies which is really what u need to know bruh. The room smelt like cigarette even doh it was a smoke free room but YOLO right . DER is a Starbucks ner DER so u can get high on coffee....

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1Thank Bass A
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our "Be Our Guest" breakfast and complimentary cookies. We want to apologize for the smoke smell that you had in the room. In the future, if the smell does bother you, please let the front desk know...

Cincinnati, Ohio
Reviewed 28 July 2015

The hotel was good. The staff was very accommodating and friendly. The room was clean and spacious. The rooms need a little updating. The linens were low quality and the pool needs serious help but a great hotel for the price. Wonderful location next to Six Flags. Literally walking distance. The free breakfast was wonderful.

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Thank G6875XZjeffg
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. Other then the room condition we are under new ownership we are updating the interior and exterior of the hotel by end of this year. We look forward to your next stay. Thank...

Reviewed 26 July 2015

The list of issues goes on and on. Black mold on bathroom ceiling, old clothing left behind in room from someone else, no drain plugs in sink or tub, bed with broken mattress, poor pool area with cloudy water, etc. The breakfast was fine but we did eat early to make sure it wasn't picked over. It is obvious this...

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1Thank MK888888
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. We also apologize the condition of the pool was not to your standards. We recently...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Be near the top attractions and businesses of Lake County when you book your stay at the Country Inn & Suites Gurnee. Our hotel's location opposite Six Flags Great America means fun for everyone, and we're also just one block from I-94 so you can easily travel between Milwaukee and Chicago. Our hotel is within a few miles of Gurnee Mills Mall, Waukegan Sports Park and Field House, Waukegan Regional Airport, Great Lakes Naval Base, Lake Michigan and corporations in the area such as WMS, Medline, NyproMold, Sterigenics, Domino Amjet and Watson Pharma. During your stay at our Gurnee hotel, you'll enjoy comfortable accommodations and convenient services, including free Wi-Fi access, the complimentary Be Our Guest breakfast and business services. Book your stay online at the Country Inn & Suites, and discover what sets us apart from other hotels in Gurnee, Illinois. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Gurnee

Address: 5420 Grand Avenue, Gurnee, IL 60031
Region: United States > Illinois > Lake County > Gurnee
Price Range: $101 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Gurnee 2.5*
Number of rooms: 68
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Also Known As:
Country Inn & Suites By Carlson, Gurnee Hotel Gurnee
Country Inn And Suites By Carlson, Gurnee
Country Inn Gurnee
Gurnee Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Gurnee staff and other travellers.
1 question
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Cedar Rapids, Iowa
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Gurnee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room in the back so you can check out a beautiful Wisconsin rural view.”
 of 5 bubbles islandgirlWisconsin, 29 Oct 2016 | Read review
“no complaints”
 of 5 bubbles cpsantos07, 7 Aug 2016 | Read review
“Doesn't seem to matter. It's on a busy street but we didn't hear any noise, and we were right near the front/street.”
 of 5 bubbles KatrinaOlson, 19 Oct 2015 | Read review
“Suits (we stayed in one) have extra sofa bed and conveniently equipped with a small refrigerator and a microwave.”
 of 5 bubbles 54chadar, 21 Sep 2015 | Read review
“If you have a wheel chair, call to ask if they have installed automatic doors. Double check you can get a handicap accessible room.”
 of 5 bubbles 652alexisr, 12 Aug 2015 | Read review
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