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Extended Stay America - Chicago - Gurnee

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Extended Stay America - Chicago - Gurnee
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77 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Lincolnshire, Illinois
1 review
Reviewed 1 week ago

The Staff here: Kathy, Kalie, Dave and Lynn are above & beyond outstanding in every aspect. Friendly, Helpful, Kind, Sweet, Smiling, Sincere and they take their jobs seriously to provide the best service ever. I've stayed here for years, never a problem, always clean, quiet and comfortable. Don't hesitate because the staff here cares about service, care and commitment. It's... More 

Helpful?
Thank godbylori
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Clean room. Could use some updating. Friendly staff. Works for a quick family stay. Not much offered for the continental breakfast. Basically a clean, safe and quiet place to lay your head for a night or two.

Helpful?
Thank svanarum
Kissimmee Florida
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

My stay was great. The hotel was clean. The staff was great. Kathy was a great help with everything. Loved the place. The staff at the front desk was always helpful. They all were very friendly. Will stay again.

Helpful?
Thank Gale F
Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff. They will be informed on the excellent job they are doing. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Palos Heights, Illinois
1 review
Reviewed 3 weeks ago

The room and bathroom seemed clean. The bed was uncomfortable and I only had three pillows (two which seemed flat) on the queen size bed. My room also couldn't pick up the Hotel's WiFi signal so I couldn't use it. There was a knocking sound coming from inside my room throughout the night and at one point I believe our... More 

Helpful?
Thank irishsakura
Level Contributor
8 reviews
4 hotel reviews
Reviewed 17 October 2016

The room as clean, no problem there. The bed however needs help. The blanket was SUPER thin and a bit scratchy. The bedspread is very scratchy in fact I took that off the bed entirely. This is a super basic cheap room. The breakfast is ridiculous. Granola bars and creepy muffins.

Helpful?
Thank Angie S
Schaumburg, Illinois
2 reviews
Reviewed 3 October 2016

Run down, small, bedspreads are old and not clean. Breakfast is a tiny cabinet downstairs with some packages of stuff. If you just need a cheap motel with a fridge, etc, this will do. Small bed, minimal and worn down furniture, old stained carpet. Bedding isn't changed by staff. Room smells like smoke, nothing in kitchen cabinets--plates, coffee maker etc.

Helpful?
Thank JE2514
Gurnee, Illinois
1 review
Reviewed 29 September 2016

I came to the Extended Stay when my new place became unavailable. I stayed because it became a home when I needed one. The rooms are great and so comfortable, especially with the kitchen, but the staff here made me feel so welcome. Kathy keeps cool and her staff is friendly and always accommodating Having Cracker Barrel, Joe's Crab Shack,... More 

Helpful?
Thank donnacongini
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 August 2016 via mobile

Front desk was the best. Very helpful. We checked out and mentioned no water in vending machine and the front desk was happy to help us! We will stay here again. Room was nice also. GRAB AND GO BREAKFAST! Not continental but just right.

Helpful?
Thank S. Alice M
Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

We appreciate you sharing your experience with us. It is pleasing to read our staff were attentive and very helpful with whatever you needed and you enjoyed your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2016

Visit this location each time I'm in Gurnee and AGAIN...I must say the coolest and nicest staff every! Kaley (my human alarm clock...LOL) wouldn't make it to 1/2 my meetings if she didn't call to wake me up. Kathy (Manager) very professional and always going that extra mile to make you feel at home. The entire staff is awesome from... More 

Helpful?
Thank Sonya D
Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you for such kind words in your review. I am thrilled, through your many times staying with us, our staff consistently delivers excellent customer service and accommodations to you and other guests. Our staff will be informed on the amazing job they are doing. Once more, thank you for posting your review. We look forward to having you visit... More 

Two Rivers, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 August 2016

we needed a quick place to stay overnight. Pricelined this hotel and happy with what we received ! clean, quiet, good customer service. Only issue we had was there was only 1 queen bed but that is what happens when you go through priceline so had nothing to do with them

Helpful?
Thank Shelley V

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located less than a mile away from Six Flags Great America! ... more   less 

Additional Information about Extended Stay America - Chicago - Gurnee

Address: 5724 Northridge Dr, Gurnee, IL 60031-4911
Region: United States > Illinois > Lake County > Gurnee
Price Range: $92 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Gurnee 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, Expedia, Extended Stay and Odigeo so you can book your Extended Stay America - Chicago - Gurnee reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Gurnee
Gurnee Extended Stay
Extended Stay America Gurnee
Hotel Style:
#3 Business Hotel in Gurnee
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Gurnee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for the top floor.”
 of 5 bubbles irishsakura, 7 Nov 2016 | Read review
“very budget”
 of 5 bubbles 134angies, 17 Oct 2016 | Read review
“The rooms on the West side have less traffic in that lot.”
 of 5 bubbles donnacongini, 28 Sep 2016 | Read review
“For this to be a PET FRIENDLY hotel, you could barely tell if there were any pets in the building. Actually all rooms are good.”
 of 5 bubbles HappyTraveler2255, 15 Jun 2016 | Read review
“Priceline purchase will only get 1 bed”
 of 5 bubbles WFITW, 5 Jun 2016 | Read review
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