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Extended Stay America - Chicago - Gurnee

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Traveller (12)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent44%
  • Very good20%
  • Average13%
  • Poor12%
  • Terrible11%
Travellers talk about
“grab and go”(6 reviews)
“front desk”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Chicago - Gurnee
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Offers from Extended Stay America - Chicago - Gurnee
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Reviews (116)
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LanguageEnglish
48
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All reviewshome away from homegrab and gofront deskon a daily basishotel managersweet ladyfull size fridgesix flagssafe locationawesome jobspacious roomlay your headluggage cartwould highly recommend this hotelgurnee areaolive gardenlake county
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1 - 5 of 114 reviews
Reviewed 1 week ago

We liked staying here, it was quiet, clean and the staff helpful and friendly. We liked the kitchenette area in the room. The pet friendly charge is a little steep, maybe a $50 charge per stay would be more reasonable or affordable. The internet is...More

Thank KMC12_2007
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 1 week ago

Thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and courteous service. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We value your feedback as...More

Hotel's Favourite
Reviewed 23 March 2018 via mobile

Its the staff at this location that makes everything perfect. Kathy, Kaylee, Lynn, Dave and Josh are ALL great!! Friendly, kind, helpful and truly go above & beyond. They are role models of outstanding customer service in every aspect. Dont hesitate, you wont be sorry.More

1  Thank Lori G
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 23 March 2018

Lori, thank you for the wonderful review of Extended Stay America. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks once...More

Reviewed 24 January 2018

Not bad, bit overpriced by the time taxes are figured in. Cheaper to sublet a studio considering you don't get any major amenities that hotels offer (daily free cleaning, services like laundry/room service/wake up calls/etc). Basically a high priced furnished studio that doesn't supply kitchen...More

Review collected in partnership with Extended Stay
Thank 88troy
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 25 January 2018

Troy, thank you for staying at Extended Stay America and for the wonderful feedback. We are glad to know you had an enjoyable stay with us and that we met your expectations. It was a pleasure having you as our guest, and we look forward...More

Reviewed 10 January 2018

If getting a cheap hotel ($42+tax(Priceline Express Deal)) is your number one priority, this is your hotel. I will go as far to say that I would stay here again if it was just me. As normal with most Extended Stays, the clientele isn't exactly...More

Thank Richard N
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 10 January 2018

Richard, thank you for being our guest. We apologize you experienced so many difficulties while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so...More

Reviewed 9 January 2018

The cleaniest Extended Stay I ever stayed with. Staff was very nice, the only thing that was different was that I had no oven. But with the remodel it did not come with one. I would definately stay again.More

Review collected in partnership with Extended Stay
Thank Brian S
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 10 January 2018

Brian, thank you for staying at our hotel. It is a pleasure knowing you loved the service offered by our staff and that you were impressed with everything we offer. All of us at Extended Stay America would like to invite you again soon. Sincerely,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$69 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$69 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (11)
Dining (1)
Questions & Answers
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Room Tips
"1st floor is quieter away from the front desk"
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"First floor cloe to the coffee can be louder than elsewhere. Higher floors and rooms further from the lobby..."
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"Don't choose this hotel at all! Until they get the Smoking Problem under control."
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"Go elsewhere unless you have no other options."
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