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Holiday Inn Express Hotel & Suites Chicago Airport West

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Holiday Inn Express Hotel & Suites Chicago Airport West
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206 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Chicago Airport West
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Showing 198: English reviews
North Canton, Ohio
Reviewed 23 June 2015

My wife booked a room with two queen beds for a two night stay through HIE's website.The location was further from downtown than we wanted but we chose this since parking was free and it was located off I-290. The hotel's website said there is shuttle service to O'Hare and also to the blue line of the "L" into Chicago....

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Helpful?
Thank drdoc60
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying at our hotel. I am so sorry that the sofa bed wasn't what you expected to be. We are making changes, so that any one else staying with us has a greater experience. We appreciate you taking the time to let us know what needs improvement. We will continue to make the changes necessary, so that...

Iowa
Reviewed 15 June 2015

Remember that stacys resturant is closed on sunday. do not go to tgif fridays in lombard ill worst place ever. shuttle was late . room was small. great breakfast! listen close front desk hard to understand

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Helpful?
Thank scout3Iowa
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying with us and for your feed back. I am sorry that our shuttle was late picking you up. I don't know how we failed to be there on time but rest assured, we will be more careful reserving the shuttle, so that what happened to you, will not happen to anyone else. We are also going...

Minnesota
Reviewed 8 June 2015

We stayed at this hotel because it seemed like all of Chicago was booked for the night we were visiting. The hotel was in very good condition, very clean and furnishings were up to date. The staff was very helpful, especially since we needed the shuttle service a lot. So, the drawback of this hotel is that it's not really...

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Helpful?
Thank shellfan
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you so much for giving us a chance by staying at our hotel. I am glad that our team was able to make your stay memorable. Making our guests feel welcomed and enjoy their stay, is our number one goal. We hope you visit us again some day? Again, thank you for feed back and we wish you and...

Marion, Arkansas
Reviewed 1 June 2015

OMG! this has to be one of the nasty's Holiday Inn Express that I have ever been to. Hair in the bathtub, hair in bed sheets, stains on the furniture. And the suites only have 1 Television! Breakfast was horrible, and no evening Manager Reception! Will not stay here again!

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1Thank nitah1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear nitah1, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that some of our amenities fell below your standards. I would love to regain your faith in our hotel and and would welcome the opportunity to discuss your...

Milwaukee, Wisconsin
Reviewed 19 May 2015

I do not usually stay at Holiday Inn's but all the other hotels were too expensive. It's a good price for the area. The check-in was chaotic because there was some sort of event going on. Being next to a major road way, it's a little noisy but it's barely noticeable if you keep the air/heat on. The curtains were...

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Helpful?
Thank Joanna A
HIChicagoWest, Guest Service Agent at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are glad we've exceeded what you expected from our hotel. Thank you for your feed back and for letting us know on what areas to improve with. We hope this is not the only time we get the pleasure to have you in our hotel?

Reviewed 4 May 2015

Based on tripadvisor, as wellicht as many points collect staying in another Holiday Inn express, I was expecting to get a room vloer at the vending machines or elevator. It was a great surprise that it was the last room on the 5th floor, nice and quiet. Even the request to check out later than 11 o'clock was granted. Everybody...

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Helpful?
Thank jdk68
Metro Minneapolis-Saint Paul, Minnesota
Reviewed 14 April 2015

To call this an O'Hare airport hotel is a significant misrepresentations. The hotel is located in suburban Hillside, Illinois ... 10 plus miles from O'Hare. Upon arrival at O'Hare, we were told the the shuttle would be there to pick us up in about an hour (!!!!) so we took a taxi. The taxi ride cost us $45 before the...

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1Thank jpm102015
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We apologize the location of our hotel is not what you expected. Due to the expansion of O'Hare Airport, many of the neighboring towns cater to the airport. We are located in the Hillside Town Center, which also has other shops and restaurants. We hope you did enjoy your stay at the hotel.

Maitland, Florida
Reviewed 12 April 2015

This is a good option if you just need a place to sleep. It's an average property with great service. Don't expect any bells or whistles though. The driver to the airport was awesome I wish I remembered her name.

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Thank Dynamitetravel
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying with us. We hope to see you again if you need a hotel in our area.

Reviewed 5 April 2015

Stayed here for one night. The first room we were given smelled like someone smoked in it. Jeanette at the front desk was very helpful on getting us a new room. This is a true sign of good customer service. Shame on the smoker that couldn't walk outside. The hotel is located conveniently next to the highway. This made it...

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Helpful?
Thank Mezzal
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We apologize for the smoking issue. We are happy our staff was quick to fix this for you. We are happy you enjoyed the rest of your stay and hope to see you again soon.

Reviewed 31 March 2015

First of all, this place is conveniently located near OHare and you can leave your car there for the week. They will shuttle you to and pick you up from the airport. (You have to pay the parking fee but it's still way cheaper and more convenient than airport parking). Second, they are sooo nice here. I called to schedule...

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Helpful?
Thank JenNeumann
HIChicagoWest, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you so much for your kind words. I am happy to hear that John was able to assist when you really needed the help. I also wanted to say thank you for staying at hotel and for giving us such a great review. Have your self a pleasant one.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Located minutes from Downtown Chicago along I-290, our new Holiday Inn Express & Suites Chicago Airport West - O Hare is near some of the nation s top companies, including Westbrook Corporate Center, Actuant, SAP, Navistar, Ace Hardware and Loyola Medical Center, and with easy access to Chicago s main highways, including I-88, I-294, and I-355.Situated in suburban Chicago, our hotel is an ideal location for travelers visiting nearby attractions such as Yorktown Mall, Oakbrook Mall, Drury Lane Theatre, Oakbrook Terrace, and downtown Chicago. Chicago s O Hare International Airport is (ORD) 6 miles and Chicago Midway International Airport (MDW) is 15 miles from the hotel.All rates include our daily hot Express Start Breakfast. Our hotel guest rooms include 32' flat panel HDTVs and free wired and wireless HSIA while our suites include microwaves, refrigerators and sofa sleepers. To make your stay more relaxed and comfortable enjoy our state-of-the-art fitness center and indoor heated pool. Stay connected in our 24-hour business center. Families can enjoy the Holiday Inn Express & Suites Chicago Airport West - O Hare s easy access to many Chicago attractions such as Brookfield Zoo, Wrigley Field, U.S. Cellular Field, Soldier Field, United Center, Field Musuem, Navy Pier and the Magnificent Mile by car or by Chicago s public transportation system. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Chicago Airport West

Address: 200 S Mannheim Rd, Hillside, IL 60162-1825
Region: United States > Illinois > Hillside
Price Range: $127 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago Airport West 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Hotel And Suites Chicago Airport West
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Chicago Airport West staff and other travellers.
5 questions
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11 months ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Chicago Airport West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book in the back of hotel and higher up if street noise bothers you”
 of 5 bubbles ipbchlvr, 23 Oct 2016 | Read review
“Ask for a room opposite of Mannheim Road”
 of 5 bubbles cpjlaj, 23 Jun 2016 | Read review
“If you are a light sleeper ask for the parking lot side. Empty gravel trucks run the road and there must be a bump in the road.”
 of 5 bubbles CSLebanon, 12 Jun 2016 | Read review
“Odd numbered rooms are away from the road.”
 of 5 bubbles RosieK360, 13 May 2016 | Read review
“Rooms on the parking lot side have less traffic noise.”
 of 5 bubbles pennysh2014, 10 Mar 2016 | Read review
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