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Chicago Marriott Northwest

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245 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Champaign-Urbana, Illinois
1 review
Reviewed 9 July 2015

CONS - Wifi doesn't work, no free breakfast ($10 will get you some pastries), rude night staff, too much light comes through "blackout" curtains, weird bathroom doors. The bathroom doors (NOT shower door) is a sliding glass door with 1/2 gaps on each side. They do not contain sound nor smell (and someone could peep in if they are weird)... More 

Helpful?
Thank RosemaryCollins
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Ms. Collins, Thank you for choosing to stay at the Chicago Marriott Northwest; it was a pleasure hosting you. I want to sincerely apologize for the negative experiences you had while staying with us. We will certainly keep your comments in mind as we continue to look for ways to provide the best value to our guests as well... More 

Pensacola, Florida
Level Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 July 2015

I was here on business and booked for a single night. When my plans were extended I moved to the HGI. I wish I hadn't. The room was generous in size. Clean and comfortable. There was not any noise from the adjacent rooms. My pillow preference in my Marriott profile was accommodated without having to ask. The room service breakfast... More 

Helpful?
Thank Jennk1975
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jenn, Thank you for taking the time to share you experience at our hotel, we are delighted you enjoyed your time with us. We hope to have the opportunity to host you again in the future! Sincerely, Molly Matelski Assistant General Manager More 

Lansing, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2015

We stayed for two nights at the Chicago Marriott Northwest in Hoffman Estates and had a great experience. We were in town for a Friday night wedding held at a different venue. The hotel provided a shuttle service to and from the wedding for the guests which was clean and comfortable, a great way to enjoy the event from start... More 

Helpful?
1 Thank Sue E
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Sue, Thank you for choosing to stay at our hotel with your wedding group! I'm so glad to see that we met your expectations in all areas, as we strive to deliver a memorable experience. Should you have travel and/or event needs in the area in the future, we hope to have the opportunity to serve you again! Sincerely,... More 

MILTON KEYNES
Level Contributor
76 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 June 2015

Very nice hotel. Modern Marriott so room was spacious, comfortable with excellent bedding and good free wifi. Thought restaurant was rather pricey but there were other options nearby. Staff very helpful. Note that if coming off I90 you need coins (90c from Chicago, 60c from West) to exit if you don't have a freeway account!

Helpful?
Thank Chris50259
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Chris, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad you enjoyed your overall stay, but I apologize you found our pricing a bit high in the restaurant. We will certainly keep this in mind as we continue to look for ways to provide the best value to... More 

Pensacola, Florida
Level Contributor
245 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 30 June 2015

We held a three-day meeting here and were very pleased with all the elements of price, quality, convenience and service. The sleeping room rates were excellent and included a nice breakfast (not anything like the budget hotels with the boring, basic breakfast even though the price was comparable). Small thing, but the elevators were outstanding with hardly any waiting ever... More 

Helpful?
Thank Brett C
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Brett, Thank you for choosing to host your event at our hotel. We are pleased you enjoyed your stay and Gina, Roberto and Sandee were able to accommodate your needs. Should your travel or event needs bring you back to the area, we hope you consider our hotel again! Sincerely, Molly Matelski Assistant General Manager More 

Detroit, Michigan
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 June 2015

Stayed here for one night (Saturday) in June, 2015. We had two rooms reserved, one for my parents and one for my 2 daughters and I. We had rooms that weren't adjoining, but right next to one another (something the hotel staff arranged for us upon check-in, which was nice.) Both rooms were spotless (and I'm hard to please) and... More 

Helpful?
Thank 814jenn
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jenn, Thank you for choosing to stay with us; it was a pleasure serving your family. Thank you also for taking the time to give such a thorough review of your experience. We are glad you enjoyed your overall stay and have noted your comments regarding improvements and followed up with the necessary team members. Additionally, WiFi is included... More 

Monroe, Michigan
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2015

Excellent Room Upgrades are now in place. The Bathrooms in Particular are now first Class. Bed upgrades are also well done. Rooms in general are very nice consistent with what you would expect from a full Marriott. unfortunately Marriott continues with Policy Preventing the use of the HDTV for anything but their Analog Content.

Helpful?
Thank Michael G
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Michael, Thank you for taking the time to share your feedback regarding your stay at the Chicago Marriott Northwest. We are happy to see that you enjoyed our newly renovated bathrooms and also found the rest of our rooms to be accommodating. My apologies that you were unable to watch some of your preferred HD programming, we have noted... More 

Davis, California, United States
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 June 2015

A group of us from all over the country stayed here for a wedding. We were here for three nights. The large, central area on the first floor was great for ordering pizza for delivery and for ordering snacks or light plates for dinner. An issue with staff: Marriotts works its employees very hard. The waitress (usually only 1) had... More 

Helpful?
Thank LindaL246
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Linda, Thank you for choosing to stay with your family at our hotel. With a mission to provide a memorable hotel experience, I regret that portions of your stay were not exceptional. We have followed up with the appropriate hotel teams to ensure these were isolated incidents that are corrected moving forward. We hope to have the opportunity to... More 

London, United Kingdom
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 June 2015

i have been on business here and found it great. The rooms are nice and well appointed and quiet. The staff have mainly been very good especially the conference staff. Always polite and helpful and get stuff sorted which is exactly what you need when you have your own business to worry about. I forgot my cufflinks and Jonathan actually... More 

Helpful?
Thank Jon K
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jon, It was a pleasure recently hosting you at our hotel. I'm glad our staff and in particular our Front Office Supervisor, Jon, were able to accommodate your needs. If there is any way we may make your future stays more comfortable or enjoyable, please feel free to let us know. At your service, Molly Matelski Assistant General Manager More 

Mass
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 June 2015

Check in process was smooth and seamless. As this was my third visit to the hotel, I was welcomed back which made me feel at home. The front desk agent walked me a couple steps towards the elevator which made the check in process a positive experience. The room was spacious and accommodates business travelers with plenty of outlets that... More 

Helpful?
Thank AndyLube
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Andy, Thank you for your loyalty in choosing to stay at the Chicago Marriott Northwest; it is always a pleasure welcoming back repeat guests. I'm glad you enjoyed your overall stay except for the smell of the mulch. We understand how this can effect the comfort of your overall stay, so I'm sorry you had to deal with this.... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the upscale suburb of Hoffman Estates and near Schaumburg, the Chicago Marriott Northwest makes every stay a pleasure. ... more   less 

Additional Information about Chicago Marriott Northwest

Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192-3722
Region: United States > Illinois > Hoffman Estates
Price Range: $110 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Northwest 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Chicago Marriott Northwest Hotel Hoffman Estates
Marriott Hoffman Estates
Hoffman Estates Marriott
Marriott Hotel Hoffman Estates
Hotel Style:
#1 Business Hotel in Hoffman Estates
#1 Family Hotel in Hoffman Estates
#2 Romantic Hotel in Hoffman Estates
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Questions & Answers

Questions? Get answers from Chicago Marriott Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for upper floors”
 of 5 bubbles Ibrahim1965, 2 Oct 2016 | Read review
“You might want to stay away from the elevators”
 of 5 bubbles sandyu490, 16 Sep 2016 | Read review
“skip the restaurant- make a reservation somewhere else.”
 of 5 bubbles RuthL34, 17 Jul 2016 | Read review
“Immaculately clean rooms, quiet hotel with much to offer”
 of 5 bubbles amandag119, 28 Jun 2016 | Read review
“Would recommend rooms from 3rd floor and up if you want to be able to open your curtains and see something besides a/c units, etc.”
 of 5 bubbles MaryWisconsin, 20 Jun 2016 | Read review
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