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Westin Chicago Northwest

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487 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Center
Reviewed 26 June 2015

It felt like a property of Hilton Embassy Suites (not the fanciest brand around for sure) had been stolen and disguised as a Westin. Nicer furnitures have been purchased, one inch-circa fine marble has been used to plate all the ground floor side walls, but still the sense of an empty hospital for reitrees is in the air. Another good...

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Helpful?
Thank Hedin
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you

New York City, New York
Reviewed 25 June 2015

I don't know why people had such bad experiences, but we were thrilled with our 3 night stay at this hotel. We were there during the weekend and it seems like it definitely was a business/weekday type of hotel though. We used to stay at the Sheraton Suites in Elk Grove Village but that SPG property has really gone downhill,...

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Thank Songer5
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. We are glad your stay was a comfortable one and we hope to welcome you back soon

CMH
Reviewed 21 June 2015

The hotel seems clean and well taken care of. The staff is rude. On my stay their pool had closed due to some kind of accident. I called to ask why the pool was closed and was told "It isn't our pool but it isn't open." On the website it looks like they have a pool and they state they...

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Helpful?
Thank AkulaTheShark
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Princeton, New Jersey
Reviewed 15 June 2015

This is one of my favorite pick for 2 reasons, 1. very near to my client office 2. Offers Quality stay. This time the 2nd point was screwed. I booked this hotel for straight 6 days, was allotted a room in the 9th floor (908), my package included WiFi (I guess that means I'm charged for WiFi). From the time...

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Helpful?
Thank Shankar R
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we certainly appreciate yours. We are happy to report that our WIFI network was enhanced on July 9, 2015. We hope to have the opportunity to welcome you back and showcase the new network

Houston, Texas
Reviewed 12 June 2015

This very impressive to look at hotel is a perfect example of what your Grandmother instructed you to do: "Don't judge a book by its cover." This particular Westin falls very short of the level of expectations and execution of a typical Westin. Upon entering you really are struck at the eye-appeal of the structure. Towering atrium with rooms on...

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Helpful?
Thank Michael C
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Phoenix, Arizona
Reviewed 8 June 2015 via mobile

We enjoyed our 5 day stay at this Westin. W were here for a wedding and it had plenty of space for all the family and friends that came from all over. I've read other reviews and agreed with some of the issues. The hotel it's showing it's age...the Rugs are worn and the open atrium allows sound to travel....

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Thank mamapapa49
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments will be celebrated with the staff.

Reviewed 3 June 2015

Westin is one of my favorite hotels. Decided on a staycation at this one in Itasca because of a great rate they were offering: 2nd night room was the cost of the last two digits of your birth year. There are definitely some highlights for staying here. Shulas restaurant, quick room service, Westin workout facility, spacious king room, great view,...

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Thank Troy U
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay-cation was an enjoyable one. We have also shared your comments regarding your accommodations with the executive housekeeper and we hope to welcome you back

SAULT SAINTE MARIE
Reviewed 29 May 2015 via mobile

This hotel is really for business/airport travelers and event space. Doorman who is your first impression...made sure to scoldingly remind us to please return the luggage cart...seriously! It looked like they only had 2. The hotel is large (we were on 12th floor) and the lobby is beautiful with double glass elevators in the center. They had multiple events and...

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Thank coconutkids
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with department managers. We are glad you found Kean's Bakery which is one of Itasca's hidden gems! We hope we have the opportunity to welcome you back

Johnsburg, Illinois
Reviewed 28 May 2015

My husband and I just stayed at this hotel for the second time this year. The pluses are: the location, clean and spacious lobby area, clean room, comfortable bed, in room amenities (coffee maker, iron/ironing board, nice soap), friendly staff, free parking, and USA Today available in lobby by elevators. My husband needed to shave and had forgotten to bring...

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Helpful?
Thank Mary Ellen S
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

I want to sincerely apologize for your experience during your recent stay. I know how frustrating it is when your arrival experience is not what you had expected. We have shared your comments with the department managers and we hope we can earn another chance to welcome you.

Sister Lakes, Mi
Reviewed 28 May 2015

For the price and location the Westin Chicago Northwest served us well over the holiday weekend. Sure it is not the Ritz Carlton, but it was clean, service never waivered and the location is ideal for anything in that area. The price was very reasonable and with all the weddings and kids from a local soccer tournament it was never...

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Thank FamilyTraveler67547
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are happy your Memorial Day weekend was a comfortable one! We hope we can welcome you back to celebrate Labor Day!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Region: United States > Illinois > DuPage County > Itasca
Price Range: $136 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Chicago Northwest staff and other travellers.
3 questions
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Fresno, California
7 months ago
Redlands, California
8 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“12th floor is the highest floor and might get you away from all of the yelling in the atrium.”
 of 5 bubbles 583jessew, 23 Mar 2017 | Read review
“The corner suites are beautiful - extra large and quiet. Very cozy.”
 of 5 bubbles ycapparelli, 13 Mar 2017 | Read review
“Tip? Choose another hotel!”
 of 5 bubbles Traveling_Man_1638, 4 Mar 2017 | Read review
“Free parking available.”
 of 5 bubbles galiej2016, 22 Jan 2017 | Read review
“Expensive, room charge may not include WIFI”
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