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Holiday Inn Express Hotel & Suites

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Traveller (9)
Room & Suite (19)
Pool & Beach (3)
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Overview
  • Excellent50%
  • Very good33%
  • Average12%
  • Poor1%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (104)
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All reviewswarm cinnamon rollsoff the highwayrooms are spaciousstayed one nightthe staff was friendly and helpfulhot and cold itemsrecommend this hotellocal restaurantsfront desk staffelevatorexitclerk
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41 - 45 of 104 reviews
Reviewed 23 July 2014

I recently stayed here visiting my son. The staff is very friendly and attentive but there were a few issues during my stay. The hot tub was broken, the printer in the business office didn't work, but they were kind enough to print what I...More

Thank Joseph G
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 25 July 2014

I apologize for the issues you had during your recent stay with us. Occasionally, the hot tub needs servicing and I'm sorry that it happened during your stay. I will instruct the Front Desk staff to monitor more closely the printer in the guest business...More

Reviewed 14 July 2014

What a GREAT experience we had at HIE!! The staff at the hotel bent over backwards to assist us. Mike, C.J., Kyle, and Ron worked hard to make our stay very enjoyable. We were there for a baseball tournament, and had very late games. We...More

Thank Carmel H
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 16 July 2014

Firstly, thank you and your entire team for choosing to stay our Holiday inn Express while in Jacksonville. We are fortunate to have so many baseball teams come to our community each year. I am happy that you had a great stay while in town....More

Reviewed 7 July 2014

I had reserved a 2-bed suite for my family of 5. When we arrived at almost midnight, we checked into a standard room. I checked my reservation on my phone, and it had been changed. When I visited teh front desk, the clerk was not...More

Thank MUTigerInIL
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 8 July 2014

Thank you for choosing to stay at our hotel while in the Jacksonville area. We appreciate your business greatly. I'm sorry that there was some confusion with your reservation. I'm happy that you found our solution satisfactory. We try very hard to be the best...More

Reviewed 16 June 2014

Check in staff was great, she actually seemed to enjoy what she was doing and ever though they had phones ringing and people waiting they were pretty quick with the process. The room was very clean and had everything I could need. The cookies are...More

Thank Thomas B
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 19 June 2014

Thank you for posting such a positive comment about your recent stay. We strive to provide excellent customer service to all of our guests. I'll let Lindsay know about your comments as well! We hope to see you on your next trip to the Jacksonville...More

Reviewed 17 May 2014

The first review of a hotel is based on your experience booking and reserving it. I can tell you the booking of this hotel was easy and the booking agent was great. When misfortune occurred, we called immediately to see if we could cancel our...More

3  Thank kathyk488
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 22 May 2014

My name is Michael Flynn. I am the General Manager of the Holiday Inn Express in Jacksonville, IL. I apologize sincerely for the misunderstanding that occurred with your team's reservations and subsequent cancellation. I cancelled personally all of your team's reservations on 5-19-14. I can...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Restaurant
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Indoor pool
Restaurant
Tennis Court
Details
Price range
US$98 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$98 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (9)
Room & Suite (19)
Pool & Beach (3)
Dining (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Choose another hotel!!!"
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"We were too tired to keep driving, they offered a room at the opposite end of the elevator ... was perfect..."
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"Get the top floor away from the ice machine and elevator."
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"On the first floor, the only area you might want to stay away from is the hallway leading to the swimming..."
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