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TownePlace Suites Chicago Lombard

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TownePlace Suites Chicago Lombard
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123 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Chicago Lombard
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Showing 115: English reviews
Memphis, TN
Reviewed 2 July 2015

We stayed two nights at the TownePlace Suites in Lombard June 2015. The young lady working the front desk around 4pm on Sunday was very friendly and greeted us with a smile. We stayed in one of the studio suites. There was just enough space for all of us (2 adults and 1 child) and the room was clean. The...

Thank MoPorter
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear MissyPoo96 It is wonderful to hear you had a great time while in Chicago. The staff here strives to deliver the best possible service and we are happy to see that you were given just that during your stay! We hope to see you again the next time you are in the area. Regards, Josh Dierker General Manager

Greater Cincinnati
Reviewed 1 July 2015

We stayed here 3 nights and overall had a pleasant stay. The hotel is in an excellent location near tons of shopping and restaurants, many of which you can walk to. Its a very nice suburban area. The hotel is about 20 miles/30 minutes west of downtown Chicago. We used a popular ride service to take us to the United...

Thank Redsbcats
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear Redsbcats, Thank you for the kind review. We are happy to hear that you enjoyed your stay and were able to take advantage of our new breakfast options! Regards, Josh Dierker General Manager

Reviewed 30 June 2015 via mobile

We were visiting Lombard for a family party. Checked into this place and upon arrival in our room, realized it was a dump. Clientele by the outdoor pool looked very shady.The carpet was filthy; furniture was worn beyond belief. Immediately went to the front desk and told them we could not stay here...that it was the worst Marriott we have...

1Thank NWOsmom
Josh D, Front Office Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear NWOsmom, We appreciate your feedback. Our hotel will be going through an updated later this year and we excited to share our new product with our guests at this time. Regards, Jos h Dierker General Manager

Huntsville, Alabama
Reviewed 21 June 2015

This is an older facility than most other TPS I’ve stayed in. I immediately noticed there were lovely flowering pots in the entry way and I thought this was very well done. The room was showing it’s age but it seemed clean. It was decently furnished and none of the items were worn out. They had a recycle bin in...

Thank AGoingGal
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear AGoingGal We are happy to hear you enjoyed your stay! Yes, we are going to be seeing updates this fall to the hotel but we take pride in the fact that our service is what wins our guests over now. The staff and I will look through the issues that you mentioned in efforts to improve all aspects of...

Reviewed 18 June 2015

This worn property is not what I expect from Marriott or for the price paid. The only clean, un-tattered place to sit on my room was the bed. The covering of the office chair (seat and back) was beyond repair and the upholstery on the couch was stained. In the bathroom, the hair dryer displayed remnants of previous occupants and...

2Thank Iglehart2100
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear Iglehart2010, I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. As you noticed, we are currently in need of an update at the hotel. We are scheduled to begin a...

Singapore, Singapore
Reviewed 6 June 2015

This hotel delivers basic, standard service and clean environtment but I didn't feel any hospitality or friendliness from the staffs except Mariano from front desk. Very basic selection of breakfast, worst within Marriott's family. Also experienced heater breakdown so have to move room.

Thank TheSusilos
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear TheSusilos, I apologize that there were issues with service during your stay. Every interaction with the staff should have been at the level of Mariano’s service. As far as the breakfast, our brand is rolling out a new breakfast this month which will be adding hot eggs and sausage with many other items for our guest to enjoy. Regards,...

Dhaka City, Bangladesh
Reviewed 12 May 2015

Our family booked at least 6 studio rooms last year for relatives coming over to attend our nephews wedding. The room is comfortable and well kept. We were attending prewedding parties so the big closet plus ironing facility were great help for all the formal clothes we have to wear. Also, there is a fully-equipped kitchen in our room...but we...

Thank Gigi Z
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear Gigi Z My staff and I are happy to hear that we were able to provide a great experience while you were in town for a wedding! Josh Dierker General Manager

Wilmore, Kentucky
Reviewed 1 May 2015

Even thought I did not stay here personally I reserved a block of rooms for my daughters wedding. Michelle Olivia and her staff were amazing going above and beyond the call of duty both before and during our stay. Michelle helped me get rooms for everyone even when my original reserved rooms were all taken. Then when my sister got...

1Thank Arlene A
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear Arlene A We are so pleased to hear about your great experience at the TownePlace Suites Lombard. Michelle, our Event Specialist, is a great associate who takes the upmost pride in making sure our groups have stress free events! Regards, Josh Dierker General Manager

Chicago, Illinois
Reviewed 30 April 2015 via mobile

The customer service was above and beyond! We had a lot of out of town family for my sisters wedding and they accommodated every need. Friendly, helpful, on top of everything! They let us use the breakfast room to run a quick wedding rehearsal and gave us a late check out to let the bride finish getting ready. We received...

1Thank Daisy A
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Dear Daisy A We are delighted to hear that we were able to make your sister’s wedding an enjoyable weekend for the entire family. Regards, Josh Dierker General Manager

Boise, Idaho
Reviewed 27 April 2015

This was our worst stay ever in a TownePlace Suites, but not totality the fault of the hotel. Our neighbors were noisy at all times of the night and early morning. The breakfast room was crowded and loud - can we please turn off the overhead speakers which are competing with the TVs, and really can't they be on mute...

1Thank bethelandi
Josh D, General Manager at TownePlace Suites Chicago Lombard, responded to this review

Thank you for sharing your feedback regarding your recent stay. We pride ourselves on excellent customer service and see that we came short. Each incident will be reviewed with the appropriate departments to ensure that it does not happen again in the future. Regards, Josh Dierker General Manager

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Extended stay property with many of the comforts of home. Flat screen tv's and free high speed internet make it easy to relax. Our Studio Home Office Suites make it easy to spread out and be connected. Our complimentary deluxe continental breakfast gives you just the right start to the day. ... more   less 

Additional Information about TownePlace Suites Chicago Lombard

Address: 455 E 22nd St, Lombard, IL 60148-6170
Region: United States > Illinois > DuPage County > Lombard
Price Range: $118 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Chicago Lombard 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Towneplace Suites Chicago Lombard Hotel Lombard
Towneplace Suites Lombard
Lombard Towneplace Suites
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Chicago Lombard staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check it before settling in”
 of 5 bubbles BeenDerDoneThat85, 6 Sep 2016 | Read review
“Ask for a room in the building where the office is located. All the amenities are in that building: breakfast, laundry and pool.”
 of 5 bubbles rayers1862, 26 Aug 2016 | Read review
“Our room was directly next to the elevator on the 3rd floor and didn't hear a thing.”
 of 5 bubbles ChautauquaNY, 6 Jun 2016 | Read review
“If you're a Marriott member - demand a good room that doesn't smell, and has some of the amenities that this room did not have.”
 of 5 bubbles 86PATRICKM, 3 May 2016 | Read review
“Book a suite-two bedrooms, tons of space!”
 of 5 bubbles michelewelker, 7 Nov 2015 | Read review
5 of 5