There was a full kitchen, fireplace, with loveseat and tv across from kitchen; then bed with bathroom private from living area. Great place with night activities for get-togethers. Office personnel helpful and many "convenience" items available.
At first we were not happy with the accommodations, then as we became more familiar over our 3 day stay we felt extremely comfortable I could not have been more pleased with the staff at the reception desk. Super joyful the most accommodating staff we have ever encountered over the 40 years of traveling this wonderful country. If I still had my business operation, I would have hireD them away from Sonesta.
I have been staying here for the past 13 years and was very sad to see what has become of this hotel since it was taken over by Sonesta. Handicapped parking spots used by motorcycle and cars with no handicapped permits. Pool closed for maintenance. Looks like it is closed permanently. Broken down picnic table taken over by pot smoking kids over the weekend. If their "Security" would step outside on occasion, these things could have been avoided. And yes, I did report this to the front desk. Picked up clean towels at the front desk and was told to leave the used towels outside my room. They sat there for 2 days, were rained on and I finally picked them up myself and took them back. Upon leaving, I asked for a survey. Front desk person asked for my email, 2 weeks later, still no survey. Very disappointed.…
What an awesome place to stay. From the moment we checked in with Madisen to the moment we checked out, with Madisen again, EVERYTHING was wonderful. In a world where we have learned to just accept par or even sub par, THIS PLACE sets the standard of what a hotel SHOULD BE !!! The room was perfect for hosting a small after party from a wedding celebration we attended. It was clean and spacious and VERY well thought out as far as floor plan. We were SO impressed by Madisen at the front desk. She should be a trainer for the property's personnel as to how to greet and take care of guests. She was a very gracious and personable young adult. I was super impressed when she called me by name when I walked in to return our room keys the next morning, without looking at her computer to figure out who I was. I will recommend this hotel for anyone who is looking in that area. Also, VERY reasonably priced for the space that we had. Keep up the great work Sonesta Lombard, IL.…
We were here for a bowling tournament. It was centrally located for us, a mile to the mall and restaurants and 6 miles to the Bowling lanes. Room was very nice, upstairs loft had a king bed and bathroom, downstairs had 2 queen beds and bathroom. There are no doors to separate the living room from the bedroom. It is nice to have a kitchen to be able to cook and feel at home. The only downfall was our room was on the second floor and no elevator. Some of these rooms have owners.
We stayed here since the rest of my Bowling Team was here. The stay was nice, nothing spectacular. There was a grab and go breakfast every morning. The only real issue we had was that the hot water disappeared rather quickly while showering
I booked this location based upon the positive reviews online. I’m saddened to report I do not share the sentiments. - The room is incredibly small with outdated or worn furniture. - The couch is very uncomfortable. The television does not swivel to allow viewing. - I heard people coming and going all night long. While this is not the fault of management, it does speak to the clientele this place attracts. - there is a fireplace but appears to not work. It might be a wood burning unit which is incredibly dangerous in a hotel/motel - stains on the carpet. Sagging couch
We are a family of 4 and we stayed in Sonesta for a Thanksgiving family vacation. The best part of this hotel is the employees. The front desk staff were the best. They are great. We will stay her again in the future. Thank you FRONT DESK staff!!! Maddison is the person that I made the reservation with and she helped check us in!!! She is professional and friendly. The other front desk people were awesome also.
This hotel was so clean! The staff were very friendly and welcoming. The room was fantastic and a great deal for the price! The bed was so comfy! I will definitely be staying at this hotel again! Loved how close it was to everything I needed.
The rooms themselves are very well appointed and are very clean. Full kitchens including full range and dishwasher, pots & pans etc. I would like to give a special mention to Ashley who works at the front desk as she was above and beyond during my stay there. Ashley was courteous, professional, caring, and more than accommodating. Ashley made me feel better than when I stay with family!! Thank you Ashley!