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This hotel was overall dirty! The couch, the carpet and even the curtains on the door were disgusting. The entire 2nd floor smelled like marijuana! I will never stay at this hotel again. Not worth it.More
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Thank Kendra C
Response from MgtTeam, Guest Relations Manager at Country Inn & Suites By Carlson, MattesonResponded 11 September 2017
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. The property is scheduled for...More
The hotel was nice, average. The staff was nice. The other hotel guests, well If elt bad for the people working there. They had alcohol and glass bottles in the pool area. Were very loud during quiet time. The staff did ask them once to...More
Thank Susie H
Response from MgtTeam, Guest Relations Manager at Country Inn & Suites By Carlson, MattesonResponded 8 September 2017
Thank you for taking the time to complete our guest satisfaction survey.
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your areas of concerns mentioned with...More
US$92 - US$128 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Country Inn & Suites By Carlson Matteson Hotel Matteson ,
Response from francescamy | Reviewed this property |
I have stayed at this property a few times. I haven't had any real issues. I noticed a couple minor housekeeping misses that I pointed out to them but nothing gross or severe (and I'm a germaphobe) . I haven't had a room... More
I have stayed at this property a few times. I haven't had any real issues. I noticed a couple minor housekeeping misses that I pointed out to them but nothing gross or severe (and I'm a germaphobe) . I haven't had a room that smelled of smoke either.
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"Our first floor room had easy access to the lobby and the pool."