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I made a reservation for an upgraded suite. Received immediate confirmation. Two days before trip I received another confirmation from them confirming the date and the room. When I checked in that room was "occupied." Seems impossible if I got two separate confirmations for the...More
We love staying at Holiday Inn and Suites when we travel. This particular hotel was pretty bare bones, nothing fancy at all. Could use some updating in fact. But what it lacked in sparkle, it made up for in the super friendly staff and ample...More
Thank Nikki D
Response from Jacob T, Front Office Manager at Holiday Inn Express Hotel & Suites Mattoon
Dear Valued Guest,
Thank you for the review of our hotel. We take great pride in accommodating our guest and very glad you were able to enjoy your time. We hope to see you return in the future.
Front Office Supervisor
Nice clean hotel appears to be pet friendly, simple hotel, housekeeping comes early and the breakfast crew shuts down early and could couldn't careless if you get anything from there. Service was acceptable, less than enthusiastic about the breakfast crew.More
Thank Mike W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mattoon
Dear Mike W,
Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I am glad to read that you were satisfied with...More
Hotel was nice for the area. Located near a good choice of places to eat and shop. Near Hwy. Breakfast was ok..Pancake machine makes rubber cakes but hey they had other items to choose from.
Can't remember his name but guy at front desk was...More
Stopped here on a three day trip as the first leg. The room was a 2 queen suite for my wife and two children. Not certain about the quality of the fold out bed but my son did not complain about it. The breakfast was...More